Exam 6: Other Operating Systems and Technologies

You are asked to train company employees on how to prevent computers from being infected. Which of the following pieces of advice would be most useful? Choose two.

Several print jobs are not printing in the Customer Service department. The group prints to a single printer shared from a Window's XP Professional computer. How do you see if the print jobs are still in the printer queue?

You are upgrading your company's infrastructure by implementing a video conferencing setup and are experiencing network degradation. You have determined that a hub is causing the bottleneck. Which of these network devices should you replace your hub with?

A customer calls to complain their laptop screen is excessively dim; she can barely see the screen. The screen was fine yesterday. What are the possible issues and solutions? Choose all that apply.

You are a customer support representative working with a DSL service provider. A customer calls in reporting a problem with his DSL connection. He fails to verify his credentials, even though this verification is a mandatory process without which a customer is not eligible for any support from your end. The customer repeatedly requests that you assist him. What should you do?

John is troubleshooting a display issue on his computer. He is not able to get any display on the screen. After a series of troubleshooting steps, he connects his monitor to another computer. Now he is able to get a display on the computer. Which of the following components might need to be replaced?

Harrietthe IT Administrator is getting frequent complaints from users that they are receiving unsolicited e-mails from an e-mail address. What should she do to prevent this from occurring?

The Key Accounts manager needs to install a 54 Mbps Wireless PCI Express card on his laptop. Of the following, which items may need to be removed from the laptop to install this card?

You suspect an employee's Win XP computer may have one or more protected files with an incorrect version for the computer. You want to run a command that will scan all protected files and replace them with the correct versions. Also, you only want this to run only once during the next boot. Which command would you use?

A company liaison needs her Windows XP computer to change her measurement settings from U.S. to metric. How can this be done?

A customer installed a new disk controller on his Windows 2000 Professional computer. After installing and rebooting, it blue-screened with an "inaccessible boot device" message. How can you solve the problem?

David has called a support technician to repair a failed system. David is anxious about whether the data is safe and expresses his concern several times. What should the technician do?

For a built-in Windows 7 fingerprint reader to work, where do you set it up in Windows 7?

Before launching the DirectX Diagnostic Tool on a Windows XP computer, you type "dxdiag" in the Run box and click OK. What is the first response to this command?

Mark is in charge of the network support team in his organization. Currently the wireless network is experiencing interference issues from a nearby wireless network using different SSIDs but operating on the same channel. What should he do to solve this problem?

A user calls in and complains that her system is too slow to respond at boot-up. After an initial assessment, you notice that many programs on her computer are configured to start at boot-up. Which utility should you use to disable unwanted programs from starting during boot-up?

Which of these methods allow an organization to expose a single TCP/IP address to the Internet while utilizing private IP addressing across the LAN?

You do not want the computer to search for the operating system on the floppy drive each time it boots up. What should you do?

In a Windows XP computer, how do you use the command line to move from the default directory to the My Documents directory?

Jane is trying to connect a flash drive to her friend's desktop computer. The drive doesn't seem to work in any of the USB ports. However, the drive works on her laptop. Which of the following could be the most likely cause of the issue?