Exam 7: Database and Customer Data Development
Exam 1: Introduction to Customer Relationship Management72 Questions
Exam 2: The History and Development of CRM62 Questions
Exam 3: Relationship Marketing and CRM55 Questions
Exam 4: Organization and CRM40 Questions
Exam 5: CRM and Data Management40 Questions
Exam 6: Technology and Data Platforms40 Questions
Exam 7: Database and Customer Data Development38 Questions
Exam 8: Business-To-Business CRM50 Questions
Exam 9: Understanding the Customercompany Profit Chain: Satisfaction, Loyalty, Retention, and Profits48 Questions
Exam 10: The CRM Strategy Cycle: Acquisition, Retention52 Questions
Exam 11: Privacy and Ethics Considerations24 Questions
Exam 12: CRM Program Measurement and Tools65 Questions
Exam 13: Social Networking and CRM44 Questions
Exam 14: CRM Trends, Challenges, and Opportunities39 Questions
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RFM is dependent on the use of ___ variable (s)
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Product usage rate is an example of a _____ variable.
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Decision trees are structured like a tree, where leaves represent classifications and branches represent conjunctions of features that lead to these classifications.
(True/False)
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It is extremely hard, if not impossible, for a small business to perform data mining.
(True/False)
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Data mining has many benefits, but the ability to create new differentiation strategies is not one of them.
(True/False)
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Organizations in the financial services industry are very proficient in data mining techniques.
(True/False)
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Data mining helps answers all of the following questions except ____.
(Multiple Choice)
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A major data mining challenge is organizational obstacles to attaining the data necessary for analysis.
(True/False)
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Regression analysis and correlation are statistic methods that can be used as part of a data mining process.
(True/False)
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Most data mining efforts use a data mart as their source for data and information.
(True/False)
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Cluster analysis would not include _____ as a variable category.
(Multiple Choice)
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Recently the term "dashboard" is used to describe a (an) ______.
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