Exam 17: Operational Management

In the process of determining the ____________________ for health information services, answers must be developed for these questions: "Who are we?" and "What are we?"

Assigning three health information management professionals to 35 full-time equivalent staff members in a health information management department to handle release of information requests is an example of which type of work organization?

When planning a project implementation in a small physician office, the _________________describes how the EHR system will function when fully implemented.

Work sampling using random observations is effective because

Indirect lighting can also be referred to as reflective lighting.

When planning a project implementation of an EHR in a small physician office, "What is the opportunity? What is to be done? Who is responsible for the project? When must it be completed?" are all components of what part of defining the project?

Employee absence would not delay work completion in a serial work division model.

The health information management director of Lakeview Hospital is gathering data to help in the preparation of departmental productivity standards. She finds there are three hospitals of approximately the same size and service model that have achieved a 3- to 4-day turnaround from patient discharge to billing the payer. She has contacted these facilities to learn more about how the organizations are achieving this standard. The activity described is called

A Gantt chart can be used for personnel planning, resource allocation, and budgeting.

Madison Hospital needs more physical space at the main hospital campus for additional clinical services. The hospital has a fully implemented EHR system for both its inpatient and outpatient services. Health Information Services (HIS) is being asked to move its operations to an office site 6 miles from the main hospital campus. Administration has assured the HIS director there will be adequate shuttle service between the hospital and the HIS department. The HIS director, Jack Jones, must prepare a plan to give to his administrator. Jack decides to consider the move a project. What are the major stages he must consider as he begins his initial draft of the HIS Move Plan?

Looking at various outside factors that influence a health care organization's future business plan is called an internal environmental analysis.

The task of strategic planning in an organization would most likely be completed by

"To assure the correct patient identification number is assigned 100% of the time" is an example of a(n) ___________________.

A work distribution chart could identify an uneven distribution of work within a work unit.

Project management is a skill set that emphasizes planning and implementing a specific objective.

When the director of HIM organizes a meeting to brainstorm what kinds of services the HIM department will be performing in 5-10 years, she is asking stakeholders to create a _______________.

If work being performed in a health care setting requires handling confidential information, then the space design should factor confidentiality into the space planning process.

A statistical report of the quarterly clinical record review that contains errors and needs to be redone would be counted as a "productive unit of work."

In re-engineering, those processes that do not contribute to achieving an organization's goals are called value-added activities.

A _________________ can be used to determine alternative actions for solving a problem such as when there is an unexpected volume of requests by patients for medical records.