Question 1

Which of the following is least important in the role of ICTs in enhancing business performance?

Accepted Answer

A) Cost leadership 
B) Product differentiation 
C) Enhanced business Survival 
D) Providing a customer focus 
A) Cost leadership 
B) Product differentiation 
C) Enhanced business Survival 
D) Providing a customer focus C

Question 2

Select the odd one out:

Accepted Answer

A) SMART tourism experiences 
B) SMART tourism destinations 
C) SMART national parks 
D) SMART business ecosystems 
A) SMART tourism experiences 
B) SMART tourism destinations 
C) SMART national parks 
D) SMART business ecosystems C

Question 3

The 4C model of ICT functionality does NOT include:

Accepted Answer

A) Control 
B) Competition 
C) Coordination 
D) Cost 
A) Control 
B) Competition 
C) Coordination 
D) Cost B

Question 4

Select the correct words to explain what the acronym

Accepted Answer

A) User Generated Control 
B) User Generated Content 
C) Uber Generated Control 
D) User Generated Comments 
A) User Generated Control 
B) User Generated Content 
C) Uber Generated Control 
D) User Generated Comments

Question 5

Intermediaries use ICTs to help create utility in supply chains in terms of:

Accepted Answer

A) Time 
B) Credibility 
C) Eliminating perishability 
D) Products 
A) Time 
B) Credibility 
C) Eliminating perishability 
D) Products

Question 6

ICTs are NOT generally used for:

Accepted Answer

A) Acquiring information 
B) Processing information 
C) Analysis of information 
D) Interpretation of information 
A) Acquiring information 
B) Processing information 
C) Analysis of information 
D) Interpretation of information

Question 7

Which is NOT a function of technology in tourism?

Accepted Answer

A) As an e-learning tool 
B) As a decision-support system 
C) As a mode of individual expression 
D) A basis for business stability 
A) As an e-learning tool 
B) As a decision-support system 
C) As a mode of individual expression 
D) A basis for business stability

Question 8

Which of these do ICTS generally NOT do:

Accepted Answer

A) Depending upon the owners of ICTs, organise your holiday for you 
B) Facilitate democracy among users 
C) Facilitate new management practices 
D) Empower users to take charge of their own arrangements for travel 
A) Depending upon the owners of ICTs, organise your holiday for you 
B) Facilitate democracy among users 
C) Facilitate new management practices 
D) Empower users to take charge of their own arrangements for travel

Question 9

Which is incorrect? Social media shares the following characteristics:

Accepted Answer

A) Control 
B) Participation 
C) Openness 
D) Connectedness 
A) Control 
B) Participation 
C) Openness 
D) Connectedness

Question 10

ICTS can impact the tourism supply chain through all of these EXCEPT:

Accepted Answer

A) Disrupting activity 
B) Protecting tourism businesses 
C) Destroying activity 
D) Enhancing interactions through co-creation 
A) Disrupting activity 
B) Protecting tourism businesses 
C) Destroying activity 
D) Enhancing interactions through co-creation

Which of the following is least important in the role of ICTs in enhancing business performance?

Select the odd one out:

The 4C model of ICT functionality does NOT include:

Select the correct words to explain what the acronym

Intermediaries use ICTs to help create utility in supply chains in terms of:

ICTs are NOT generally used for:

Which is NOT a function of technology in tourism?

Which of these do ICTS generally NOT do:

Which is incorrect? Social media shares the following characteristics:

ICTS can impact the tourism supply chain through all of these EXCEPT:

Understanding Quality

Models and Frameworks for Total Quality Management

Leadership and Commitment

Policy, Strategy and Goal Deployment

Partnerships and Resources

Performance Measurement Frameworks

Self-Assessment, Audits and Reviews

Benchmarking and Change Management

Process Management

Process Re-Designengineering

Quality Management Systems

Continuous Improvement - The Basics

Continuous Improvement - More Advanced, Including Taguchi and Six Sigma

Continuous Improvement - Lean Systems

Human Resource Management

Culture Change Through Teamwork

Communications, Innovation and Learning

Implementing Tqm and Operational Excellence

Urban Tourism and Its Complexities: Exploring Factors, Paradoxes, and Categories

Rural Perspectives, Tourism, and Development: Examining Rural Spaces and Sites

Understanding the Coast: Definitions, Tourism, Plastic Pollution, and Economic Impact

Exploring Development and Tourism in Africa: Inequalities, Indices and Impacts

Tourism: Complaint Handling, Planning, and Evaluation

Tourism Crisis and Travel Medicine

Exploring Various Aspects of Events and Festivals in Different Contexts

Tourism Forecasting, Development, and Workplace Skills

Filters

Exam 6: Design for Quality

Which of the following is least important in the role of ICTs in enhancing business performance?

Select the odd one out:

The 4C model of ICT functionality does NOT include:

Select the correct words to explain what the acronym

Intermediaries use ICTs to help create utility in supply chains in terms of:

ICTs are NOT generally used for:

Which is NOT a function of technology in tourism?

Which of these do ICTS generally NOT do:

Which is incorrect? Social media shares the following characteristics:

ICTS can impact the tourism supply chain through all of these EXCEPT:

Understanding Quality

Models and Frameworks for Total Quality Management

Leadership and Commitment

Policy, Strategy and Goal Deployment

Partnerships and Resources

Performance Measurement Frameworks

Self-Assessment, Audits and Reviews

Benchmarking and Change Management

Process Management

Process Re-Designengineering

Quality Management Systems

Continuous Improvement - The Basics

Continuous Improvement - More Advanced, Including Taguchi and Six Sigma

Continuous Improvement - Lean Systems

Human Resource Management

Culture Change Through Teamwork

Communications, Innovation and Learning

Implementing Tqm and Operational Excellence

Urban Tourism and Its Complexities: Exploring Factors, Paradoxes, and Categories

Rural Perspectives, Tourism, and Development: Examining Rural Spaces and Sites

Understanding the Coast: Definitions, Tourism, Plastic Pollution, and Economic Impact

Exploring Development and Tourism in Africa: Inequalities, Indices and Impacts

Tourism: Complaint Handling, Planning, and Evaluation

Tourism Crisis and Travel Medicine

Exploring Various Aspects of Events and Festivals in Different Contexts

Tourism Forecasting, Development, and Workplace Skills

Filters