Question 1

The most important factor that keeps a customer coming back is:

Accepted Answer

A)  good customer service. 
B)  deep discounts. 
C)  a smiling sales representative 
D)  repeated advertising. 
A)  good customer service. 
B)  deep discounts. 
C)  a smiling sales representative 
D)  repeated advertising.

Question 2

The purpose of backstabbing is usually to:

Accepted Answer

A)  become an open and candid person. 
B)  improve organizational efficiency. 
C)  retaliate for an injustice. 
D)  discredit somebody else. 
A)  become an open and candid person. 
B)  improve organizational efficiency. 
C)  retaliate for an injustice. 
D)  discredit somebody else.

Question 3

When groups or teams adjourn, some members may have feelings similar to the grieving process.

Accepted Answer

A) True 
 B)False

Question 4

An internal customer is one who telephones an order directly to the company, thus not dealing with an outside sales representative.

Accepted Answer

A) True 
 B)False

Question 5

The resource investigator is creative, imaginative, and unorthodox.

Accepted Answer

A) True 
 B)False

Question 6

A _______is a diverse group of people:

Accepted Answer

A)  team 
B)  group 
C)  workplace 
D)  company 
A)  team 
B)  group 
C)  workplace 
D)  company

Question 7

Which of the following is NOT a barrier to team effectiveness?

Accepted Answer

A)  Time Constraints. 
B)  Strong Communication. 
C)  Conflicting Goals of Group Members. 
D)  Competition Instead of Cooperation. 
A)  Time Constraints. 
B)  Strong Communication. 
C)  Conflicting Goals of Group Members. 
D)  Competition Instead of Cooperation.

Question 8

To use humour effectively in dealing with difficult people, show them:

Accepted Answer

A)  how disturbed they really are. 
B)  that they are a welcome team member. 
C)  that they are creating synergy. 
D)  how their behaviour is blocking others. 
A)  how disturbed they really are. 
B)  that they are a welcome team member. 
C)  that they are creating synergy. 
D)  how their behaviour is blocking others.

Question 9

The best way to deal with your romance at the office is to:

Accepted Answer

A)  announce to everyone in your department that you are seeing this person. 
B)  say nothing directly but let people know what is going on by quietly holding hands. 
C)  create projects to work on together. 
D)  keep the relationship confidential and restricted to after hours. 
A)  announce to everyone in your department that you are seeing this person. 
B)  say nothing directly but let people know what is going on by quietly holding hands. 
C)  create projects to work on together. 
D)  keep the relationship confidential and restricted to after hours.

The most important factor that keeps a customer coming back is:

The purpose of backstabbing is usually to:

When groups or teams adjourn, some members may have feelings similar to the grieving process.

An internal customer is one who telephones an order directly to the company, thus not dealing with an outside sales representative.

The resource investigator is creative, imaginative, and unorthodox.

A _______is a diverse group of people:

Which of the following is NOT a barrier to team effectiveness?

To use humour effectively in dealing with difficult people, show them:

The best way to deal with your romance at the office is to:

Human Relations and Yourself

Self-Motivation and Goal Setting

Problem Solving and Creativity

Achieving Wellness and Managing Stress

Dealing With Life Changes and Personal Problems

Finding Happiness and Enhancing Your Personal Life

Communicating With People

Developing Intercultural Competence

Handling Conflict and Being Assertive

Getting Along With Your Manager or Team Leader

Developing Self-Confidence and Leadership Skills

Choosing a Career and Developing a Portfolio Career

Conducting a Job Search

Developing Good Work Habits

Getting Ahead in Your Career

Filters

Exam 11: Getting Along With Co-Workers and Customers

The most important factor that keeps a customer coming back is:

The purpose of backstabbing is usually to:

When groups or teams adjourn, some members may have feelings similar to the grieving process.

An internal customer is one who telephones an order directly to the company, thus not dealing with an outside sales representative.

The resource investigator is creative, imaginative, and unorthodox.

A _______is a diverse group of people:

Which of the following is NOT a barrier to team effectiveness?

To use humour effectively in dealing with difficult people, show them:

The best way to deal with your romance at the office is to:

Human Relations and Yourself

Self-Motivation and Goal Setting

Problem Solving and Creativity

Achieving Wellness and Managing Stress

Dealing With Life Changes and Personal Problems

Finding Happiness and Enhancing Your Personal Life

Communicating With People

Developing Intercultural Competence

Handling Conflict and Being Assertive

Getting Along With Your Manager or Team Leader

Developing Self-Confidence and Leadership Skills

Choosing a Career and Developing a Portfolio Career

Conducting a Job Search

Developing Good Work Habits

Getting Ahead in Your Career

Filters