Exam 7: Communicating With People

Which one of the following forms of nonverbal communication is the most likely to result in a positive reaction from the other person (particularly during sales or negotiation)?

A major communication advantage of face-to-face meetings is that they help:

We know that the communication cycle is complete only after the __________ step has been taken.

The combination of _____________________sends the signal that the sender of the message wants to control and to limit, or even withdraw from, a personal relationship.

Having a picture of your niece on your desk at work is an example of:

____________ is important because it contributes to conversational skills, and having good conversational skills enhances interpersonal communication.

Being a source of positive gossip brings a person power and credibility.

During presentations the most important way to connect with your audience is to:

The ___________ dimension also shapes communication because we invite the same behaviour that we send.

Each step in the communication process is subject to noise or interference.

Cultures vary in rules around touching.

Being distracted by thoughts about an upcoming test when someone is talking to you would be an example of:

______________combined with warm communication signals a desire to maintain or build the relationship while yielding to the other person.

False assumptions about other people enhance communication because these assumptions force the sender and receiver to work harder at communicating.

When receiving a message, it is important to interpret feelings because:

More significance is often attached to what is said, rather than how it is said.

Which one of the following communication barriers best explains why it is difficult to communicate with an angry person?

A major purpose of defensive communication is to:

Total social distance covers from about four to twelve feet.

When you neatly organize your work area to appear efficient, you are using the form of nonverbal communication called: