Question 1

To learn to be assertive, do not size up the alternatives in any situation and reach a decision.

Accepted Answer

A) True 
 B)False  False

Question 2

Trying to preserve a good future working relationship with an opponent is part of the tactic called:

Accepted Answer

A)  reveal all the money you have to work with. 
B)  make small concessions gradually. 
C)  allow for face saving. 
D)  use deadlines. 
A)  reveal all the money you have to work with. 
B)  make small concessions gradually. 
C)  allow for face saving. 
D)  use deadlines. C

Question 3

To help working parents deal with the challenge of the dual-career family, many companies now have policies that allow working parents to place a playpen next to their desk.

Accepted Answer

A) True 
 B)False  False

Question 4

The aftermath of extreme conflict may have high financial and ___________ costs

Accepted Answer

A)  Emotional 
B)  Physical 
C)  Mental 
D)  Employment 
A)  Emotional 
B)  Physical 
C)  Mental 
D)  Employment

Question 5

Allowing too much room for negotiation violates the tactic called:

Accepted Answer

A)  begin with a plausible demand or offer. 
B)  make small concessions gradually. 
C)  play hard to get. 
D)  allow for face saving. 
A)  begin with a plausible demand or offer. 
B)  make small concessions gradually. 
C)  play hard to get. 
D)  allow for face saving.

Question 6

Conflict occurs whenever:

Accepted Answer

A)  you secretly dislike another person. 
B)  two sets of demands are incompatible. 
C)  you deal with co-workers. 
D)  your job is demanding. 
A)  you secretly dislike another person. 
B)  two sets of demands are incompatible. 
C)  you deal with co-workers. 
D)  your job is demanding.

Question 7

Sexual harassment has occurred when:

Accepted Answer

A)  a coworker asks you out on a date. 
B)  your boss comments that you look very nice today. 
C)  you agree to meet your boss for dinner to discuss work because you want him to recommend you for a promotion. 
D)  your coworker continues to put his arm around you and comment on how nice you would look in a bathing suit even after you have asked him to stop it. 
A)  a coworker asks you out on a date. 
B)  your boss comments that you look very nice today. 
C)  you agree to meet your boss for dinner to discuss work because you want him to recommend you for a promotion. 
D)  your coworker continues to put his arm around you and comment on how nice you would look in a bathing suit even after you have asked him to stop it.

Question 8

A(n)_____________ is an antagonistic relationship between two people based on differences in personal attributes, preferences, interests, values, and styles.:

Accepted Answer

A)  aggressive/dominant 
B)  conflict over scarce resources 
C)  differences in values 
D)  personality clash 
A)  aggressive/dominant 
B)  conflict over scarce resources 
C)  differences in values 
D)  personality clash

Question 9

Alternative dispute resolution involves:

Accepted Answer

A)  talking about conflicts that have nothing to do with the real problem. 
B)  finding alternative methods to get the other party to do what you want. 
C)  hiring a professional enforcer to make the other party cooperates. 
D)  hiring a professional mediator to help find a mutually agreeable solution. 
A)  talking about conflicts that have nothing to do with the real problem. 
B)  finding alternative methods to get the other party to do what you want. 
C)  hiring a professional enforcer to make the other party cooperates. 
D)  hiring a professional mediator to help find a mutually agreeable solution.

Question 10

Conflict occurs only when two or more sets of demands, goals, or motives are incompatible.

Accepted Answer

A) True 
 B)False

Question 11

__________ people let things happen to them without letting their feelings be known.

Accepted Answer

A)  Obnoxious 
B)  Nonassertive 
C)  Assertive 
D)  Aggressive 
A)  Obnoxious 
B)  Nonassertive 
C)  Assertive 
D)  Aggressive

Question 12

The most frequent type of sexual harassment involves men against women.

Accepted Answer

A) True 
 B)False

Question 13

The most highly recommended way of resolving conflict is:

Accepted Answer

A)  confrontation and problem solving. 
B)  image exchanging. 
C)  disarming the opposition. 
D)  role playing. 
A)  confrontation and problem solving. 
B)  image exchanging. 
C)  disarming the opposition. 
D)  role playing.

Question 14

A person who resolves conflict through cognitive restructuring searches for the beneficial aspects in a negative situation thereby decreasing the area for dispute.

Accepted Answer

A) True 
 B)False

Question 15

In a conflict, never appeal to a third party as you may appear weak and incapable of managing the conflict.

Accepted Answer

A) True 
 B)False

Question 16

The conflict among students that takes place because of a limited number of A grades would be attributable to competition for limited resources.

Accepted Answer

A) True 
 B)False

Question 17

____________ families are particularly hard hit by competing work and family demands.

Accepted Answer

A)  Dual earners without kids 
B)  Single income with kids 
C)  Two-wage-earner 
D)  Single income with no kids 
A)  Dual earners without kids 
B)  Single income with kids 
C)  Two-wage-earner 
D)  Single income with no kids

Question 18

Which of the following is NOT a characteristic of sexual harassment?

Accepted Answer

A)  The encounters must be unsolicited and unwelcome to the complainant. 
B)  The conduct continues despite the complainant's protests, or if it does stop, there are negative employment consequences, such as being denied a promised promotion. 
C)  People falling in love and going out on a date. 
D)  Any perceived cooperation by the complainant must be due to employment-related threats or promises. 
A)  The encounters must be unsolicited and unwelcome to the complainant. 
B)  The conduct continues despite the complainant's protests, or if it does stop, there are negative employment consequences, such as being denied a promised promotion. 
C)  People falling in love and going out on a date. 
D)  Any perceived cooperation by the complainant must be due to employment-related threats or promises.

Question 19

The technique, disarm the opposition, is designed to help one deal with manipulative criticism.

Accepted Answer

A) True 
 B)False

Question 20

The Canadian Human Rights Act prohibits:

Accepted Answer

A)  sexual harassment only. 
B)  all harassment. 
C)  vandalism. 
D)  criminal behaviour. 
A)  sexual harassment only. 
B)  all harassment. 
C)  vandalism. 
D)  criminal behaviour.

To learn to be assertive, do not size up the alternatives in any situation and reach a decision.

Trying to preserve a good future working relationship with an opponent is part of the tactic called:

To help working parents deal with the challenge of the dual-career family, many companies now have policies that allow working parents to place a playpen next to their desk.

The aftermath of extreme conflict may have high financial and ___________ costs

Allowing too much room for negotiation violates the tactic called:

Conflict occurs whenever:

Sexual harassment has occurred when:

A(n)_____________ is an antagonistic relationship between two people based on differences in personal attributes, preferences, interests, values, and styles.:

Alternative dispute resolution involves:

Conflict occurs only when two or more sets of demands, goals, or motives are incompatible.

__________ people let things happen to them without letting their feelings be known.

The most frequent type of sexual harassment involves men against women.

The most highly recommended way of resolving conflict is:

A person who resolves conflict through cognitive restructuring searches for the beneficial aspects in a negative situation thereby decreasing the area for dispute.

In a conflict, never appeal to a third party as you may appear weak and incapable of managing the conflict.

The conflict among students that takes place because of a limited number of A grades would be attributable to competition for limited resources.

____________ families are particularly hard hit by competing work and family demands.

Which of the following is NOT a characteristic of sexual harassment?

The technique, disarm the opposition, is designed to help one deal with manipulative criticism.

The Canadian Human Rights Act prohibits:

Human Relations and Yourself

Self-Motivation and Goal Setting

Problem Solving and Creativity

Achieving Wellness and Managing Stress

Dealing With Life Changes and Personal Problems

Finding Happiness and Enhancing Your Personal Life

Communicating With People

Developing Intercultural Competence

Getting Along With Your Manager or Team Leader

Getting Along With Co-Workers and Customers

Developing Self-Confidence and Leadership Skills

Choosing a Career and Developing a Portfolio Career

Conducting a Job Search

Developing Good Work Habits

Getting Ahead in Your Career

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Exam 9: Handling Conflict and Being Assertive

To learn to be assertive, do not size up the alternatives in any situation and reach a decision.

Trying to preserve a good future working relationship with an opponent is part of the tactic called:

To help working parents deal with the challenge of the dual-career family, many companies now have policies that allow working parents to place a playpen next to their desk.

The aftermath of extreme conflict may have high financial and ___________ costs

Allowing too much room for negotiation violates the tactic called:

Conflict occurs whenever:

Sexual harassment has occurred when:

A(n)_____________ is an antagonistic relationship between two people based on differences in personal attributes, preferences, interests, values, and styles.:

Alternative dispute resolution involves:

Conflict occurs only when two or more sets of demands, goals, or motives are incompatible.

__________ people let things happen to them without letting their feelings be known.

The most frequent type of sexual harassment involves men against women.

The most highly recommended way of resolving conflict is:

A person who resolves conflict through cognitive restructuring searches for the beneficial aspects in a negative situation thereby decreasing the area for dispute.

In a conflict, never appeal to a third party as you may appear weak and incapable of managing the conflict.

The conflict among students that takes place because of a limited number of A grades would be attributable to competition for limited resources.

____________ families are particularly hard hit by competing work and family demands.

Which of the following is NOT a characteristic of sexual harassment?

The technique, disarm the opposition, is designed to help one deal with manipulative criticism.

The Canadian Human Rights Act prohibits:

Human Relations and Yourself

Self-Motivation and Goal Setting

Problem Solving and Creativity

Achieving Wellness and Managing Stress

Dealing With Life Changes and Personal Problems

Finding Happiness and Enhancing Your Personal Life

Communicating With People

Developing Intercultural Competence

Getting Along With Your Manager or Team Leader

Getting Along With Co-Workers and Customers

Developing Self-Confidence and Leadership Skills

Choosing a Career and Developing a Portfolio Career

Conducting a Job Search

Developing Good Work Habits

Getting Ahead in Your Career

Filters