Question 1

Which is considered a sentinel event because it is risky?

Accepted Answer

A) The discovery of an uncharged defibrillator before it was needed 
B) A transfusion reaction because the incorrect blood was given 
C) A patient fall without any injury to the patient 
D) A medication error that results in an allergic response 
A) The discovery of an uncharged defibrillator before it was needed 
B) A transfusion reaction because the incorrect blood was given 
C) A patient fall without any injury to the patient 
D) A medication error that results in an allergic response A

Question 2

Many patient falls can be prevented with:

Accepted Answer

A) Padded briefs to lessen injury. 
B) The proper use of restraints. 
C) A bedside gym mat. 
D) A thorough falls risk assessment. 
A) Padded briefs to lessen injury. 
B) The proper use of restraints. 
C) A bedside gym mat. 
D) A thorough falls risk assessment. D

Question 3

A process improvement methodology that is currently being adopted and adapted for use in health care is:

Accepted Answer

A) Six Sigma 
B) Six Outcomes 
C) APIE (Assessment, Problem, Intervention and Evaluation) 
D) PRIME (Problem, Resolution, Intervention, Modifications and Evaluation) 
A) Six Sigma 
B) Six Outcomes 
C) APIE (Assessment, Problem, Intervention and Evaluation) 
D) PRIME (Problem, Resolution, Intervention, Modifications and Evaluation) A

Question 4

Which is the first thing that you should do if you see a fire in the workplace?

Accepted Answer

A) RACE 
B) Rescue those in imminent danger 
C) Pull the fire alarm 
D) Extinguish the fire 
A) RACE 
B) Rescue those in imminent danger 
C) Pull the fire alarm 
D) Extinguish the fire

Question 5

Performance improvement expected outcomes, or goals, should be based on:

Accepted Answer

A) The consensus of the work group. 
B) Established policies and procedures. 
C) Independent decision making. 
D) Evidence based practices 
A) The consensus of the work group. 
B) Established policies and procedures. 
C) Independent decision making. 
D) Evidence based practices

Question 6

Re-engineering systems and processes is a good way to decrease and eliminate medical errors. The BEST systems and processes are those that:

Accepted Answer

A) Have the fewest steps. 
B) Make it easy for people to follow. 
C) Make it impossible for a person to err. 
D) Rapid, complete and not redundant. 
A) Have the fewest steps. 
B) Make it easy for people to follow. 
C) Make it impossible for a person to err. 
D) Rapid, complete and not redundant.

Question 7

Your VP for Nursing Services appears to have developed optimal relationships with the CEO, the CFO and other department heads. What kind of power is your VP seeking?

Accepted Answer

A) Collaborative power 
B) Connection power 
C) Perceived power 
D) Collective power 
A) Collaborative power 
B) Connection power 
C) Perceived power 
D) Collective power

Question 8

Which is an example of lateral evacuation?

Accepted Answer

A) Moving patients to a lower floor 
B) Moving patients to a higher floor 
C) Moving patients down and out of the exits 
D) Moving patients from the west to east wing 
A) Moving patients to a lower floor 
B) Moving patients to a higher floor 
C) Moving patients down and out of the exits 
D) Moving patients from the west to east wing

Question 9

Select the quality term that is coupled with its correct definition.

Accepted Answer

A) Quality Improvement: A healthcare philosophy and culture that emphasizes innovation, customer satisfaction and employee involvement 
B) Quality Improvement: The ongoing, continuous processes that are used by organizations to minimize risks and losses associated with adverse events 
C) Quality Management: A healthcare philosophy and culture that emphasizes innovation, customer satisfaction and employee involvement 
D) Quality Management: The ongoing, continuous processes that are used by organizations to support its quality management philosophy and culture 
A) Quality Improvement: A healthcare philosophy and culture that emphasizes innovation, customer satisfaction and employee involvement 
B) Quality Improvement: The ongoing, continuous processes that are used by organizations to minimize risks and losses associated with adverse events 
C) Quality Management: A healthcare philosophy and culture that emphasizes innovation, customer satisfaction and employee involvement 
D) Quality Management: The ongoing, continuous processes that are used by organizations to support its quality management philosophy and culture

Question 10

Which is a 2012 National Patient Safety Goal for hospitals?

Accepted Answer

A) To identify patient safety risks 
B) To improve the timeliness of care 
C) To improve the efficiency of care 
D) To identify medication errors 
A) To identify patient safety risks 
B) To improve the timeliness of care 
C) To improve the efficiency of care 
D) To identify medication errors

Question 11

Six Sigma is a data driven methodology that has several phases. These phases are:

Accepted Answer

A) Define opportunities, measure performance, analyze opportunity, improve performance, and evaluate performance 
B) Define opportunities, measure performance, analyze opportunity, improve performance and control performance 
C) Measure performance, analyze opportunity, improve performance, evaluate performance and control performance 
D) Measure performance, analyze opportunity, improve performance, evaluate performance, control performance and reevaluate performance. 
A) Define opportunities, measure performance, analyze opportunity, improve performance, and evaluate performance 
B) Define opportunities, measure performance, analyze opportunity, improve performance and control performance 
C) Measure performance, analyze opportunity, improve performance, evaluate performance and control performance 
D) Measure performance, analyze opportunity, improve performance, evaluate performance, control performance and reevaluate performance.

Question 12

The Picker Institute has researched and developed the:

Accepted Answer

A) Seven Dimensions of Collaboration. 
B) Seven Dimensions of Patient Centered Care. 
C) Six Dimensions of Collaboration. 
D) Six Dimensions of Patient Centered Care. 
A) Seven Dimensions of Collaboration. 
B) Seven Dimensions of Patient Centered Care. 
C) Six Dimensions of Collaboration. 
D) Six Dimensions of Patient Centered Care.

Question 13

Which of the following is a barrier to interdepartmental communication?

Accepted Answer

A) Close ended questions 
B) Open ended questions 
C) Message simplicity 
D) Message overload 
A) Close ended questions 
B) Open ended questions 
C) Message simplicity 
D) Message overload

Question 14

According to the Institute of Medicine's Committee on Quality of Healthcare in America, the number of people who die annually from medical errors in our nation is:

Accepted Answer

A) 20,000 
B) 50,000 
C) 68,000 
D) 98,000 
A) 20,000 
B) 50,000 
C) 68,000 
D) 98,000

Question 15

Which is the least effective form of power and the one that leads to resistance and resentments?

Accepted Answer

A) Manipulative power 
B) Coercive power 
C) Referent power 
D) Informational power 
A) Manipulative power 
B) Coercive power 
C) Referent power 
D) Informational power

Question 16

The most formal type of power and influence is:

Accepted Answer

A) Legitimate power. 
B) Expert power. 
C) Referent power. 
D) Informational power. 
A) Legitimate power. 
B) Expert power. 
C) Referent power. 
D) Informational power.

Question 17

An Occupational Safety and Health Administration (OSHA) mandated Exposure Control plan relating to bloodborne pathogens must be:

Accepted Answer

A) Readily accessible to all staff. 
B) Kept in a secure, locked area. 
C) Composed by upper management. 
D) Composed by upper and middle management. 
A) Readily accessible to all staff. 
B) Kept in a secure, locked area. 
C) Composed by upper management. 
D) Composed by upper and middle management.

Question 18

Root Cause Analysis must be thorough and credible. What must be done in order for this process to be thorough?

Accepted Answer

A) It must identify all risk points. 
B) It must ask a series of "Who" questions. 
C) It must be at least 6 hours in duration. 
D) It must be internally consistent. 
A) It must identify all risk points. 
B) It must ask a series of "Who" questions. 
C) It must be at least 6 hours in duration. 
D) It must be internally consistent.

Question 19

Which of Picker's Dimensions of Patient Centered Care addresses the rights of consumers to maintain dignity and autonomy?

Accepted Answer

A) Information and communication 
B) Coordination and integration 
C) Consumers' values and preferences 
D) Continuity of care along the continuum 
A) Information and communication 
B) Coordination and integration 
C) Consumers' values and preferences 
D) Continuity of care along the continuum

Question 20

When is the risk for sharps injuries the greatest?

Accepted Answer

A) During lengthy procedures 
B) When a health care provider is alone 
C) When replacing sharps containers 
D) During minimally invasive procedures 
A) During lengthy procedures 
B) When a health care provider is alone 
C) When replacing sharps containers 
D) During minimally invasive procedures

Which is considered a sentinel event because it is risky?

Many patient falls can be prevented with:

A process improvement methodology that is currently being adopted and adapted for use in health care is:

Which is the first thing that you should do if you see a fire in the workplace?

Performance improvement expected outcomes, or goals, should be based on:

Re-engineering systems and processes is a good way to decrease and eliminate medical errors. The BEST systems and processes are those that:

Your VP for Nursing Services appears to have developed optimal relationships with the CEO, the CFO and other department heads. What kind of power is your VP seeking?

Which is an example of lateral evacuation?

Select the quality term that is coupled with its correct definition.

Which is a 2012 National Patient Safety Goal for hospitals?

Six Sigma is a data driven methodology that has several phases. These phases are:

The Picker Institute has researched and developed the:

Which of the following is a barrier to interdepartmental communication?

According to the Institute of Medicine's Committee on Quality of Healthcare in America, the number of people who die annually from medical errors in our nation is:

Which is the least effective form of power and the one that leads to resistance and resentments?

The most formal type of power and influence is:

An Occupational Safety and Health Administration (OSHA) mandated Exposure Control plan relating to bloodborne pathogens must be:

Root Cause Analysis must be thorough and credible. What must be done in order for this process to be thorough?

Which of Picker's Dimensions of Patient Centered Care addresses the rights of consumers to maintain dignity and autonomy?

When is the risk for sharps injuries the greatest?

Physical Care

Pyschosocial Care

Role of the Aide

Medical Assisting, NNAAP, and Pharmacological

Total Factor Productivity, Orientation, and Health Care

Finances

HR

Strategic Management

Financial Management

Midwifery

Filters

Exam 8: Performance

Which is considered a sentinel event because it is risky?

Many patient falls can be prevented with:

A process improvement methodology that is currently being adopted and adapted for use in health care is:

Which is the first thing that you should do if you see a fire in the workplace?

Performance improvement expected outcomes, or goals, should be based on:

Re-engineering systems and processes is a good way to decrease and eliminate medical errors. The BEST systems and processes are those that:

Your VP for Nursing Services appears to have developed optimal relationships with the CEO, the CFO and other department heads. What kind of power is your VP seeking?

Which is an example of lateral evacuation?

Select the quality term that is coupled with its correct definition.

Which is a 2012 National Patient Safety Goal for hospitals?

Six Sigma is a data driven methodology that has several phases. These phases are:

The Picker Institute has researched and developed the:

Which of the following is a barrier to interdepartmental communication?

According to the Institute of Medicine's Committee on Quality of Healthcare in America, the number of people who die annually from medical errors in our nation is:

Which is the least effective form of power and the one that leads to resistance and resentments?

The most formal type of power and influence is:

An Occupational Safety and Health Administration (OSHA) mandated Exposure Control plan relating to bloodborne pathogens must be:

Root Cause Analysis must be thorough and credible. What must be done in order for this process to be thorough?

Which of Picker's Dimensions of Patient Centered Care addresses the rights of consumers to maintain dignity and autonomy?

When is the risk for sharps injuries the greatest?

Physical Care

Pyschosocial Care

Role of the Aide

Medical Assisting, NNAAP, and Pharmacological

Total Factor Productivity, Orientation, and Health Care

Finances

HR

Strategic Management

Financial Management

Midwifery

Filters