Question 1

What is the definition of a sentinel event in terms of patient safety?

Accepted Answer

A) A sentinel event is an unexpected patient safety medical error that involves physical injury, or death, as well as near misses. 
B) A sentinel event is an unexpected patient safety medical error that involves physical and psychological injury, or death, as well as near misses. 
C) A sentinel event is an unexpected patient safety medical error that involves physical and psychological injury, or death, not including near misses. 
D) A sentinel event is an unexpected patient safety medical error that involves physical injury, or death, not including near misses. 
A) A sentinel event is an unexpected patient safety medical error that involves physical injury, or death, as well as near misses. 
B) A sentinel event is an unexpected patient safety medical error that involves physical and psychological injury, or death, as well as near misses. 
C) A sentinel event is an unexpected patient safety medical error that involves physical and psychological injury, or death, not including near misses. 
D) A sentinel event is an unexpected patient safety medical error that involves physical injury, or death, not including near misses.

Question 2

Your medical center has recently had two episodes of wrong site surgery. As you serve on the performance improvement work group that is chartered to address this issue, it is important to ask which question over and over again to get down to the root cause of this medical error?

Accepted Answer

A) Who did it? 
B) What departments contributed to it? 
C) What should the staff have done? 
D) Why did it happen? 
A) Who did it? 
B) What departments contributed to it? 
C) What should the staff have done? 
D) Why did it happen?

Question 3

What types of power and influence were developed by Sullivan in 2004?

Accepted Answer

A) Collaboration, arbitration, negotiation and consensus 
B) Personal, expert, position, perceived, information and connection power 
C) Alpha, beta and zeta power 
D) Internal, external, environmental, departmental and organizational power 
A) Collaboration, arbitration, negotiation and consensus 
B) Personal, expert, position, perceived, information and connection power 
C) Alpha, beta and zeta power 
D) Internal, external, environmental, departmental and organizational power

Question 4

What should you do if there is a tornado or cyclone in your area?

Accepted Answer

A) Go to the highest possible floor 
B) Move east because these things come from the east 
C) Assume the fetal position and cover your head 
D) Evacuate the building and go outdoors 
A) Go to the highest possible floor 
B) Move east because these things come from the east 
C) Assume the fetal position and cover your head 
D) Evacuate the building and go outdoors

Question 5

Select the performance improvement focus with a possible area of investigation for a quality improvement and performance improvement activity.

Accepted Answer

A) Structure: Patient satisfaction 
B) Outcome: The severity of falls 
C) Process: Patient compliance 
D) Structure: Number of MRSA infections 
E) Structure: Timeliness of documentation 
F)Outcome: The adequacy of staffing
G)Process: A documentation procedure
H)Structure: A patient assessment policy 
A) Structure: Patient satisfaction 
B) Outcome: The severity of falls 
C) Process: Patient compliance 
D) Structure: Number of MRSA infections 
E) Structure: Timeliness of documentation 
F)Outcome: The adequacy of staffing
G)Process: A documentation procedure
H)Structure: A patient assessment policy

Question 6

When you pick up the OR's telephone, a caller states that there is a bomb in the recovery room. What should you do?

Accepted Answer

A) Keep the caller on the phone 
B) Pull the fire alarm 
C) Move patients to the lowest floor possible 
D) Move patients to the highest floor possible 
A) Keep the caller on the phone 
B) Pull the fire alarm 
C) Move patients to the lowest floor possible 
D) Move patients to the highest floor possible

Question 7

Which term is best defined as a specialized communication skill that is used to resolve conflicts, especially when all must agree on an important issue or intervention?

Accepted Answer

A) Collaboration 
B) Arbitration 
C) Negotiation 
D) Consensus 
A) Collaboration 
B) Arbitration 
C) Negotiation 
D) Consensus

Question 8

Medical errors are defined as:

Accepted Answer

A) All health care errors including the suicide of a patient. 
B) Only those errors that result in death or disability. 
C) Medication errors that result from the wrong dosage. 
D) Medication errors that result from the wrong drug. 
A) All health care errors including the suicide of a patient. 
B) Only those errors that result in death or disability. 
C) Medication errors that result from the wrong dosage. 
D) Medication errors that result from the wrong drug.

Question 9

Match the theorist(s) with their model of power and influence.

Accepted Answer

A) Toffler: Power as Based on Obedience 
B) Burke: Circuits of Power 
C) Clegg: Referent Power 
D) French and Raven: Six Bases of Power 
A) Toffler: Power as Based on Obedience 
B) Burke: Circuits of Power 
C) Clegg: Referent Power 
D) French and Raven: Six Bases of Power

What is the definition of a sentinel event in terms of patient safety?

Your medical center has recently had two episodes of wrong site surgery. As you serve on the performance improvement work group that is chartered to address this issue, it is important to ask which question over and over again to get down to the root cause of this medical error?

What types of power and influence were developed by Sullivan in 2004?

What should you do if there is a tornado or cyclone in your area?

Select the performance improvement focus with a possible area of investigation for a quality improvement and performance improvement activity.

When you pick up the OR's telephone, a caller states that there is a bomb in the recovery room. What should you do?

Which term is best defined as a specialized communication skill that is used to resolve conflicts, especially when all must agree on an important issue or intervention?

Medical errors are defined as:

Match the theorist(s) with their model of power and influence.

Physical Care

Pyschosocial Care

Role of the Aide

Medical Assisting, NNAAP, and Pharmacological

Total Factor Productivity, Orientation, and Health Care

Finances

HR

Strategic Management

Financial Management

Midwifery

Filters

Exam 8: Performance

What is the definition of a sentinel event in terms of patient safety?

Your medical center has recently had two episodes of wrong site surgery. As you serve on the performance improvement work group that is chartered to address this issue, it is important to ask which question over and over again to get down to the root cause of this medical error?

What types of power and influence were developed by Sullivan in 2004?

What should you do if there is a tornado or cyclone in your area?

Select the performance improvement focus with a possible area of investigation for a quality improvement and performance improvement activity.

When you pick up the OR's telephone, a caller states that there is a bomb in the recovery room. What should you do?

Which term is best defined as a specialized communication skill that is used to resolve conflicts, especially when all must agree on an important issue or intervention?

Medical errors are defined as:

Match the theorist(s) with their model of power and influence.

Physical Care

Pyschosocial Care

Role of the Aide

Medical Assisting, NNAAP, and Pharmacological

Total Factor Productivity, Orientation, and Health Care

Finances

HR

Strategic Management

Financial Management

Midwifery

Filters