Question 1

Which medical error is an error of omission?

Accepted Answer

A) Giving the incorrect medication to a patient 
B) Giving a patient an incorrect medication dosage 
C) Failing to give a patient their ordered drug 
D) Giving a medication to the wrong patient 
A) Giving the incorrect medication to a patient 
B) Giving a patient an incorrect medication dosage 
C) Failing to give a patient their ordered drug 
D) Giving a medication to the wrong patient

Question 2

Medication errors occur when one of the Five Rights of Medication Administration is violated. What are the Five Rights?

Accepted Answer

A) The right patient, the right documentation, the right time, the right drug and the right route 
B) The right patient, the right dosage, the right time, the right drug and the right route 
C) The right patient, the right dosage, the right time, the right assessment and the right route 
D) The right patient, the right dosage, the right time, the right drug and the right documentation 
A) The right patient, the right documentation, the right time, the right drug and the right route 
B) The right patient, the right dosage, the right time, the right drug and the right route 
C) The right patient, the right dosage, the right time, the right assessment and the right route 
D) The right patient, the right dosage, the right time, the right drug and the right documentation

Question 3

Which type of mentor power is identified when a nurse seeks out and selects a mentor for professional development?

Accepted Answer

A) Collaborative power 
B) Connection power 
C) Perceived power 
D) Collective power 
A) Collaborative power 
B) Connection power 
C) Perceived power 
D) Collective power

Question 4

Which is an example of a piece of personal protective equipment?

Accepted Answer

A) Hand washing 
B) Sterile pens for documentation 
C) Goggles 
D) Computers 
A) Hand washing 
B) Sterile pens for documentation 
C) Goggles 
D) Computers

Question 5

Some health care providers do not use personal protective equipment, despite its importance. Which of the following is a common barrier to the use of personal protective equipment?

Accepted Answer

A) Lack of comfort 
B) Weight 
C) Timing 
D) Cost 
A) Lack of comfort 
B) Weight 
C) Timing 
D) Cost

Question 6

Which theory is useful for understanding the interrelationships among departments in a health care setting?

Accepted Answer

A) Lewin's Field theory 
B) Maslow's Hierarchy of Needs 
C) Piaget's Cognitive theory 
D) Open Systems theory 
A) Lewin's Field theory 
B) Maslow's Hierarchy of Needs 
C) Piaget's Cognitive theory 
D) Open Systems theory

Question 7

You are speaking to the Director of Laboratory Services regarding the lack of timeliness in getting stat lab reports. You are not at all familiar with the policies and procedures of the Laboratory Services Department. You also do not know the Laboratory Services Department's definition of stat. You immediately request that all stat lab results must be on your unit within 5 minutes. The Director of Laboratory Services disagrees and conflict emerges. What barrier to communication led to this conflict?

Accepted Answer

A) A divergent thinking barrier 
B) A systems design barrier 
C) A systemic philosophical barrier 
D) An attitudinal barrier 
A) A divergent thinking barrier 
B) A systems design barrier 
C) A systemic philosophical barrier 
D) An attitudinal barrier

Question 8

Which performance improvement tool is effective for determining the forces that are impacting on a process or outcome?

Accepted Answer

A) Flow chart 
B) Pareto chart 
C) Fishbone diagram 
D) Histogram 
A) Flow chart 
B) Pareto chart 
C) Fishbone diagram 
D) Histogram

Question 9

What patient safety process is a systematic goal directed process that uncovers the underlying factors that have contributed to a sentinel event?

Accepted Answer

A) Root Cause Analysis 
B) Critical thinking 
C) Valence Analysis 
D) Contributory cause 
A) Root Cause Analysis 
B) Critical thinking 
C) Valence Analysis 
D) Contributory cause

Question 10

Quality improvement and performance improvement activities can focus on one of three aspects of care and service. What are these three aspects of care and service?

Accepted Answer

A) Policies, procedures and process 
B) Systems, structure and procedures 
C) Structure, process and outcome 
D) Measurement, analysis and synthesis 
A) Policies, procedures and process 
B) Systems, structure and procedures 
C) Structure, process and outcome 
D) Measurement, analysis and synthesis

Question 11

Which statement regarding performance improvement is the most accurate?

Accepted Answer

A) Performance improvement activities are most successful when all are strongly committed to it. 
B) Performance improvement activities focus on an individual's or group's human errors. 
C) Performance improvement activities are based on the organization's definition of quality. 
D) Performance improvement activities are based on the premise that some processes can be improved. 
A) Performance improvement activities are most successful when all are strongly committed to it. 
B) Performance improvement activities focus on an individual's or group's human errors. 
C) Performance improvement activities are based on the organization's definition of quality. 
D) Performance improvement activities are based on the premise that some processes can be improved.

Question 12

What should do if a patient's clothing catches fire?

Accepted Answer

A) Have the patient run or walk briskly 
B) Pull the fire alarm 
C) Smother the fire with blankets 
D) Protect the patient's face 
A) Have the patient run or walk briskly 
B) Pull the fire alarm 
C) Smother the fire with blankets 
D) Protect the patient's face

Question 13

Which is the highest level goal of a performance improvement program?

Accepted Answer

A) To continuously improve processes and systems 
B) To compete in the current health care market 
C) To continuously improve the outcomes of patient care 
D) To adhere to, and exceed, JCAHO expectations 
A) To continuously improve processes and systems 
B) To compete in the current health care market 
C) To continuously improve the outcomes of patient care 
D) To adhere to, and exceed, JCAHO expectations

Question 14

Which of the following is an example of an internal disaster?

Accepted Answer

A) A utility outage 
B) Plane crash 
C) Factory explosion 
D) School bus accident 
A) A utility outage 
B) Plane crash 
C) Factory explosion 
D) School bus accident

Question 15

Which is an example of an attitudinal barrier to communication?

Accepted Answer

A) Lack of motivation 
B) Ambiguity 
C) Environmental noise 
D) A systems design barrier 
A) Lack of motivation 
B) Ambiguity 
C) Environmental noise 
D) A systems design barrier

Question 16

Which of the following is a most basic and essential trait of successful health care teams?

Accepted Answer

A) Time limits 
B) Homogeneity 
C) Trust 
D) Heterogeneity 
A) Time limits 
B) Homogeneity 
C) Trust 
D) Heterogeneity

Question 17

Which of the following is an example of an external disaster?

Accepted Answer

A) A utility outage 
B) A radioactive spill in the lab 
C) The loss of water supply 
D) A plane crash 
A) A utility outage 
B) A radioactive spill in the lab 
C) The loss of water supply 
D) A plane crash

Question 18

What kind of performance improvement data is obtained by using "benchmarking"?

Accepted Answer

A) Only qualitative data 
B) Only quantitative data 
C) Inferential data 
D) Comparative data 
A) Only qualitative data 
B) Only quantitative data 
C) Inferential data 
D) Comparative data

Question 19

Who publishes annual National Patient Safety Goals?

Accepted Answer

A) The Agency for Healthcare Research and Quality (AHRQ) 
B) The American Nurses Association (AN
A)  
C) The Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) 
D) All of our 50 states 
A) The Agency for Healthcare Research and Quality (AHRQ) 
B) The American Nurses Association (AN
A)  
C) The Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) 
D) All of our 50 states

Question 20

A type of bar graph that reflects the major causes of a problem is a:

Accepted Answer

A) Flow chart. 
B) Pareto chart. 
C) Histogram. 
D) Line graph. 
A) Flow chart. 
B) Pareto chart. 
C) Histogram. 
D) Line graph.

Which medical error is an error of omission?

Medication errors occur when one of the Five Rights of Medication Administration is violated. What are the Five Rights?

Which type of mentor power is identified when a nurse seeks out and selects a mentor for professional development?

Which is an example of a piece of personal protective equipment?

Some health care providers do not use personal protective equipment, despite its importance. Which of the following is a common barrier to the use of personal protective equipment?

Which theory is useful for understanding the interrelationships among departments in a health care setting?

Which performance improvement tool is effective for determining the forces that are impacting on a process or outcome?

What patient safety process is a systematic goal directed process that uncovers the underlying factors that have contributed to a sentinel event?

Quality improvement and performance improvement activities can focus on one of three aspects of care and service. What are these three aspects of care and service?

Which statement regarding performance improvement is the most accurate?

What should do if a patient's clothing catches fire?

Which is the highest level goal of a performance improvement program?

Which of the following is an example of an internal disaster?

Which is an example of an attitudinal barrier to communication?

Which of the following is a most basic and essential trait of successful health care teams?

Which of the following is an example of an external disaster?

What kind of performance improvement data is obtained by using "benchmarking"?

Who publishes annual National Patient Safety Goals?

A type of bar graph that reflects the major causes of a problem is a:

Physical Care

Pyschosocial Care

Role of the Aide

Medical Assisting, NNAAP, and Pharmacological

Total Factor Productivity, Orientation, and Health Care

Finances

HR

Strategic Management

Financial Management

Midwifery

Filters

Exam 8: Performance

Which medical error is an error of omission?

Medication errors occur when one of the Five Rights of Medication Administration is violated. What are the Five Rights?

Which type of mentor power is identified when a nurse seeks out and selects a mentor for professional development?

Which is an example of a piece of personal protective equipment?

Some health care providers do not use personal protective equipment, despite its importance. Which of the following is a common barrier to the use of personal protective equipment?

Which theory is useful for understanding the interrelationships among departments in a health care setting?

Which performance improvement tool is effective for determining the forces that are impacting on a process or outcome?

What patient safety process is a systematic goal directed process that uncovers the underlying factors that have contributed to a sentinel event?

Quality improvement and performance improvement activities can focus on one of three aspects of care and service. What are these three aspects of care and service?

Which statement regarding performance improvement is the most accurate?

What should do if a patient's clothing catches fire?

Which is the highest level goal of a performance improvement program?

Which of the following is an example of an internal disaster?

Which is an example of an attitudinal barrier to communication?

Which of the following is a most basic and essential trait of successful health care teams?

Which of the following is an example of an external disaster?

What kind of performance improvement data is obtained by using "benchmarking"?

Who publishes annual National Patient Safety Goals?

A type of bar graph that reflects the major causes of a problem is a:

Physical Care

Pyschosocial Care

Role of the Aide

Medical Assisting, NNAAP, and Pharmacological

Total Factor Productivity, Orientation, and Health Care

Finances

HR

Strategic Management

Financial Management

Midwifery

Filters