Question 1

A potential barrier(s) to effective communication:

Accepted Answer

A)  psychological expectancies 
B)  each of these answers is correct 
C)  perceptual filters 
D)  selective attention 
A)  psychological expectancies 
B)  each of these answers is correct 
C)  perceptual filters 
D)  selective attention B

Question 2

According to Henschen and Miner, which of the following is not a type of misunderstanding that often occurs in groups?

Accepted Answer

A)  clash of personalities 
B)  discrepancies from failure to attend to body language 
C)  difference of opinion resolvable by common sense 
D)  struggle for power between one or more individuals 
E)  conflict of task or social roles among members 
A)  clash of personalities 
B)  discrepancies from failure to attend to body language 
C)  difference of opinion resolvable by common sense 
D)  struggle for power between one or more individuals 
E)  conflict of task or social roles among members B

Question 3

____________ refers to the honest and straightforward expression of a person's thoughts, feelings, and beliefs in a socially appropriate way that does not violate or infringe on the rights of others.

Accepted Answer

A)  Interpersonal communication 
B)  Interpersonal relations 
C)  Reflective communication 
D)  Assertiveness 
A)  Interpersonal communication 
B)  Interpersonal relations 
C)  Reflective communication 
D)  Assertiveness D

Question 4

Tone of voice, facial expression and spatial distance are examples of ___________ cues that influence communication.

Accepted Answer

A)  intrapersonal 
B)  verbal 
C)  nonverbal 
D)  visual 
A)  intrapersonal 
B)  verbal 
C)  nonverbal 
D)  visual

Question 5

__________ is the level of listening that is concerned about the content, intent and feelings in the message.

Accepted Answer

A)  Real listening 
B)  Active listening 
C)  Pseudo listening 
D)  Arrogant listening 
A)  Real listening 
B)  Active listening 
C)  Pseudo listening 
D)  Arrogant listening

Question 6

A reflective listening technique:

Accepted Answer

A)  encouraging 
B)  arrogance 
C)  empathy 
D)  affirming 
A)  encouraging 
B)  arrogance 
C)  empathy 
D)  affirming

Question 7

Joe is trying to improve his listening skills. During a conversation with Laura he repeats back to her, in his own words, what she has just said. Joe is practicing:

Accepted Answer

A)  paraphrasing 
B)  giving feedback 
C)  clarifying 
D)  listening with openness 
A)  paraphrasing 
B)  giving feedback 
C)  clarifying 
D)  listening with openness

Question 8

SOLER is an acronym for a procedure to improve verbal communication.

Accepted Answer

A) True 
 B)False

Question 9

What is a possible explanation for people having problems being assertive?

Accepted Answer

A)  lack confidence 
B)  each of these answers is correct 
C)  vulnerability 
D)  lack of awareness 
A)  lack confidence 
B)  each of these answers is correct 
C)  vulnerability 
D)  lack of awareness

Question 10

Which answer below is not a method of reflective listening?

Accepted Answer

A)  paraphrasing 
B)  summarizing 
C)  asking questions 
D)  avoiding eye contact so not distracted 
A)  paraphrasing 
B)  summarizing 
C)  asking questions 
D)  avoiding eye contact so not distracted

Question 11

Showing a person that you are actively listening and striving to understand is an example of:

Accepted Answer

A)  real listening 
B)  passive listening 
C)  empathetic listening 
D)  reflective listening 
A)  real listening 
B)  passive listening 
C)  empathetic listening 
D)  reflective listening

Question 12

COMPASS has become a key set of intervention strategies to improve ongoing relationships.

Accepted Answer

A) True 
 B)False

Question 13

Saying, "I know you do not want to, but I want you to come with me tomorrow" is an assertive statement.

Accepted Answer

A) True 
 B)False

Question 14

When resolving a team conflict, Vealey (2005) recommends to follow the "Four Olves" which omit:

Accepted Answer

A)  resolve 
B)  absolve 
C)  evolve 
D)  revolve 
A)  resolve 
B)  absolve 
C)  evolve 
D)  revolve

Question 15

Communication consists primarily of talking and listening.

Accepted Answer

A) True 
 B)False

Question 16

Respect is better conveyed by words than actions.

Accepted Answer

A) True 
 B)False

Question 17

Bill and Roger have a serious conflict; their communication will be enhanced if they confront each other in front of their basketball teammates so that everyone knows what is happening.

Accepted Answer

A) True 
 B)False

Question 18

What are the three levels of listening?

Accepted Answer

A)  active, arrogant, passive 
B)  passive, arrogant, minimal 
C)  active, superficial, arrogant 
D)  active, superficial, passive 
A)  active, arrogant, passive 
B)  passive, arrogant, minimal 
C)  active, superficial, arrogant 
D)  active, superficial, passive

Question 19

A factor(s) that influence the way messages are received:

Accepted Answer

A)  psychological expectancies 
B)  perceptual filtering 
C)  all of these answers are correct 
D)  selective attention 
A)  psychological expectancies 
B)  perceptual filtering 
C)  all of these answers are correct 
D)  selective attention

Question 20

Jane tunes out quickly once she thinks she knows the intent of what the speaker is saying. This is:

Accepted Answer

A)  arrogant listening 
B)  inattentive listening 
C)  real listening 
D)  active listening 
A)  arrogant listening 
B)  inattentive listening 
C)  real listening 
D)  active listening

Exam 8: Communicating Effectively

A potential barrier(s) to effective communication:

According to Henschen and Miner, which of the following is not a type of misunderstanding that often occurs in groups?

____________ refers to the honest and straightforward expression of a person's thoughts, feelings, and beliefs in a socially appropriate way that does not violate or infringe on the rights of others.

Tone of voice, facial expression and spatial distance are examples of ___________ cues that influence communication.

__________ is the level of listening that is concerned about the content, intent and feelings in the message.

A reflective listening technique:

Joe is trying to improve his listening skills. During a conversation with Laura he repeats back to her, in his own words, what she has just said. Joe is practicing:

SOLER is an acronym for a procedure to improve verbal communication.

What is a possible explanation for people having problems being assertive?

Which answer below is not a method of reflective listening?

Showing a person that you are actively listening and striving to understand is an example of:

COMPASS has become a key set of intervention strategies to improve ongoing relationships.

Saying, "I know you do not want to, but I want you to come with me tomorrow" is an assertive statement.

When resolving a team conflict, Vealey (2005) recommends to follow the "Four Olves" which omit:

Communication consists primarily of talking and listening.

Respect is better conveyed by words than actions.

Bill and Roger have a serious conflict; their communication will be enhanced if they confront each other in front of their basketball teammates so that everyone knows what is happening.

What are the three levels of listening?

A factor(s) that influence the way messages are received:

Jane tunes out quickly once she thinks she knows the intent of what the speaker is saying. This is:

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