Chat with AIExam 4: Attitudes/values, Skills, and Knowledge of the Human Service Worker
What do you think are some of the tensions or problems that might occur when a human service worker tries to keep clear boundary lines between the professional helping relationship and a friendship with a particular client?
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VerifiedExamples:
• It is only natural to want the best for your client, especially when you see him or her in pain or about to make a potentially disastrous choice. If workers aren't careful to stay disciplined, they might push the client into doing something he or she wasn't ready for and might later regret and resent.
• We cannot always keep confidentially in the professional relationship if we feel the client may harm him or herself or someone else.
• Often in the small agency we share dinners, birthdays and other social kind of events with our clients. Often we live in the same communities. It can be very hard not to cross the line and become involved with them in other aspects of their lives or our lives.
What do you think the author meant by titling his book about disturbed children, "Love Is Not Enough"?
(37) VerifiedExample:
As important as it is to be a caring and warm person, parents and workers also must have wisdom and knowledge to impart. As workers, for example, we must know the resources (or have the skills to find them) that can help clients locate a job or find transportation to a job if they are in a wheelchair.
In the preparation of human service workers, the accumulation of hard statistics and facts is of primary importance.
(44) VerifiedFalse
Why do you think the workers at Sanctuary House state that it is critical to engage the young people in their program before they have been on the streets for too long a period of time?
(43) To what extent do you think a worker can always build a good relationship with each of his or her clients? If a positive relationship cannot be built, what factors might be getting in the way of progress? Is it alright to acknowledge a negative relationship? Might that help?
(37) What is the difference between sympathy and empathy? Why is empathy so important in the human services? Give an example where you have been able to feel how someone feels as opposed to feeling bad for how they feel.
(42) A client will judge the ultimate success of a worker/client encounter by:
(32) No matter how complex a situation, a human service worker can always be assured that with the right training, a "correct" action will produce the "right" results.
(35) When a client is expressing negative or painful feelings, the first thing a worker should do is:
(45) By keeping accurate records, a worker assures continuity from one shift of counselors to the next.
(36) In the interview with John, who works at Sanctuary House, it was stated that if teenagers refuse to reveal personal information about their situation, they couldn't stay at the house.
(39) A belief in people's capacity to change is classified as a(n)
(31) Discuss some of the factors that distinguish the structure of a professional helping relationship from the structure of a friendship.
(39) Not only do the attitudes, values, skills, and knowledge areas vary from one occupation to another, but so too does the relative importance of each dimension.
(43) Why is self-awareness crucial to being a good human service worker? Give an example.
(35) What do we mean when we state that human service work is very holistic and therefore all levels of the pyramid of A/V, S, and K are of equal importance?
(32) List five areas of human service knowledge that are important. Which ones have you already begun to explore, in what ways?
(40) Although the structure of the professional helping relationship sets the stage for competent human service intervention, its content - words and action - is most important.
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