Exam 9: Direct Strategies: Working With People One-On-One

Regardless of what specific problem a person is struggling with, when deciding to seek help from a counselor, it is likely that he or she feels the lack of the following:

The background data that we are given before seeing a client has certain limitations. Which of the following are limitations?

Small details such as the scheduling of the interview and the manner in which the client is ushered into the office are bureaucratic, irrelevant issues in building the relationship between client and worker.

Which of the following is not a method of collecting data about a client's situation?

Mr. Jones, who is the director of a family service agency, has decided that he needs an efficient method of assigning new clients to specific workers. So he creates a scale that rates the severity of each client's problem when they first come to the agency. Then he chooses the worker to assign on the basis of his measure of how serious the client's problem is. We believe that this system does not make any sense. Why is it that problems cannot be divided up in such an arbitrary fashion?

What is meant by preparatory empathy? Give an example of preparatory empathy from the text or from your own practice.

The human service worker helps clients to make one particular decision while also helping them to increase their overall decision-making skills.

In creating an action plan, the worker and client do which of the following?

An evaluation should always be built on a solid statistical model.

When a teenager expresses very hostile feelings towards the rules set down by his or her parent or guardian, the caseworker should quickly respond by:

An interview that solicits relevant information before the delivery of a service begins is called a (n):

In the interview with Carmen Mejia about her job as a family resource worker, she made it clear that she believes that a father who sexually abuses a child should be permanently banned from the home.

Background records always include the views of the client.

We use the term "linkage technology" to refer to:

The case work/counseling process begins with a period of preparation. As part of that preparation, what is one of the tasks that the worker should do?

Once we have become skillful at preparatory empathy we can be reasonably sure what our client will say and can then prepare our response.

An initial verbal or written statement that explains the reasons a client is being sent to a specific resource or agency is called a:

In order to raise a mentally healthy child, parents should

All human service workers, regardless of their formal training, job title or their client's problems, deal with inner emotions and external resources.

In the interview with Carmen Mejia, she says that the goal of her agency is called permanency planning or family preservation. How are these terms defined? What are the four goals of hoped for outcomes? What three methods did the agency use to achieve the goals of its program? Definition: