Question 1

Putting oneself in the shoes of the client interferes with the interviewer's professional objectivity.

Accepted Answer

A) True 
 B)False  False

Question 2

Give an example of a closed question about a teenager's feelings about school. Explain the drawbacks of a closed question. Give an example of an open question that might tap into a teenager's feelings about school. What is the advantage of an open-ended question?

Accepted Answer

"Do you like school?" is a closed question. Closed questions usually can be answered with a "yes," or "no," or other brief response. They do not yield much information or provoke the client to think and fully express him or herself.
"What is it like for you in school?" is an open-ended question. Open-ended questions encourage more broad-ranging responses. They can stimulate thinking and relevant disclosure.

Question 3

When the interviewee asks the worker for advice about a possible course of action, it is probably best if the worker begins by

Accepted Answer

A)  giving the advice in a direct and honest fashion. 
B)  finding out what the interviewee is already thinking about doing. 
C)  explaining that workers are not allowed to give advice. 
D)  describing the steps other clients have taken in similar situations. 
A)  giving the advice in a direct and honest fashion. 
B)  finding out what the interviewee is already thinking about doing. 
C)  explaining that workers are not allowed to give advice. 
D)  describing the steps other clients have taken in similar situations. B

Question 4

It is never a good idea for the interviewer to share information about his or her own life with the interviewee.

Accepted Answer

A) True 
 B)False

Question 5

In the opening stages of an interview, most of the time is primarily spent in

Accepted Answer

A)  small talk that eases the tension. 
B)  laying out the rules of the agency. 
C)  jointly working out a contract between client and worker. 
D)  filling out forms. 
A)  small talk that eases the tension. 
B)  laying out the rules of the agency. 
C)  jointly working out a contract between client and worker. 
D)  filling out forms.

Question 6

Often it is necessary to collect a large amount of factual information from a client. The best method to use is

Accepted Answer

A)  to skip the questions on the forms that don't seem relevant. 
B)  to ask each and every question in proper order. 
C)  to ask the client to take the form home and fill it out. 
D)  to try to ask a general question which will elicit much of the needed information. 
A)  to skip the questions on the forms that don't seem relevant. 
B)  to ask each and every question in proper order. 
C)  to ask the client to take the form home and fill it out. 
D)  to try to ask a general question which will elicit much of the needed information.

Question 7

The recording of what happened in an interview is important because:

Accepted Answer

A)  It assures continuity from one worker to the next. 
B)  It documents the progress or the problems in a treatment plan. 
C)  It shows the funding source or agency that a worker is doing the tasks he or she was assigned. 
D)  All of the above. 
A)  It assures continuity from one worker to the next. 
B)  It documents the progress or the problems in a treatment plan. 
C)  It shows the funding source or agency that a worker is doing the tasks he or she was assigned. 
D)  All of the above.

Question 8

Define the interviewer technique of "confrontation." Why does confrontation need to be done cautiously?

Accepted Answer

Confrontation calls the interviewee's at

Question 9

Name some characteristics of an interview that make it different from a social conversation between two people.

Accepted Answer

• The interview is based on pl

Question 10

Scolding, moralizing, criticizing, disapproving, ridiculing, and threatening are interviewer responses which make the interviewee feel:

Accepted Answer

A)  The serious consequences of what he or she has done 
B)  The disapproval, yet great caring of the worker. 
C)  The urgent need to begin changing his or her behavior. 
D)  A sense of inferiority or of being excluded from the helping process 
A)  The serious consequences of what he or she has done 
B)  The disapproval, yet great caring of the worker. 
C)  The urgent need to begin changing his or her behavior. 
D)  A sense of inferiority or of being excluded from the helping process

Question 11

When a worker discloses facts about him or herself, it can be a constructive act when the worker's aim is to

Accepted Answer

A)  model sharing behavior. 
B)  show that he or she has had a similar concern or problem. 
C)  illustrate the universality of human concerns. 
D)  all of the above. 
A)  model sharing behavior. 
B)  show that he or she has had a similar concern or problem. 
C)  illustrate the universality of human concerns. 
D)  all of the above.

Question 12

List at least four interview responses that give the person being interviewed the maximum amount of freedom of expression. Then, list at least four interview responses that give the person being interviewed the least amount of freedom of expression.

Accepted Answer

Global questions; indirect questions; op

Question 13

Active listening is a major interviewing skill, which involves:

Accepted Answer

A)  Hearing and remembering what the client says. 
B)  Getting a client to hear the advice of the worker. 
C)  Calling attention to the interviewee's resistance. 
D)  All of the above. 
A)  Hearing and remembering what the client says. 
B)  Getting a client to hear the advice of the worker. 
C)  Calling attention to the interviewee's resistance. 
D)  All of the above.

Question 14

At the core of mental health lies self-esteem. The interviewer should always be looking for genuine ways of enhancing that esteem by pointing out positive acts and intentions of the interviewee.

Accepted Answer

A) True 
 B)False

Question 15

A strong message of encouragement and reassurance always increases an interviewee's self-confidence.

Accepted Answer

A) True 
 B)False

Question 16

When a worker and client have sharply differing values about an issue, it is best if the worker puts aside his or her values, focusing his or her attention on the client's worldview.

Accepted Answer

A) True 
 B)False

Question 17

Interviews between clients and workers should always be conducted in an office setting.

Accepted Answer

A) True 
 B)False

Question 18

Name some factors that appear to have exerted a negative impact on the encounter Jean had with the welfare agency. Why was Marian's interview much more positive than Jean's?

Accepted Answer

The physical setting of the agency - sec

Putting oneself in the shoes of the client interferes with the interviewer's professional objectivity.

Give an example of a closed question about a teenager's feelings about school. Explain the drawbacks of a closed question. Give an example of an open question that might tap into a teenager's feelings about school. What is the advantage of an open-ended question?

When the interviewee asks the worker for advice about a possible course of action, it is probably best if the worker begins by

It is never a good idea for the interviewer to share information about his or her own life with the interviewee.

In the opening stages of an interview, most of the time is primarily spent in

Often it is necessary to collect a large amount of factual information from a client. The best method to use is

The recording of what happened in an interview is important because:

Define the interviewer technique of "confrontation." Why does confrontation need to be done cautiously?

Name some characteristics of an interview that make it different from a social conversation between two people.

Scolding, moralizing, criticizing, disapproving, ridiculing, and threatening are interviewer responses which make the interviewee feel:

When a worker discloses facts about him or herself, it can be a constructive act when the worker's aim is to

List at least four interview responses that give the person being interviewed the maximum amount of freedom of expression. Then, list at least four interview responses that give the person being interviewed the least amount of freedom of expression.

Active listening is a major interviewing skill, which involves:

At the core of mental health lies self-esteem. The interviewer should always be looking for genuine ways of enhancing that esteem by pointing out positive acts and intentions of the interviewee.

A strong message of encouragement and reassurance always increases an interviewee's self-confidence.

When a worker and client have sharply differing values about an issue, it is best if the worker puts aside his or her values, focusing his or her attention on the client's worldview.

Interviews between clients and workers should always be conducted in an office setting.

Name some factors that appear to have exerted a negative impact on the encounter Jean had with the welfare agency. Why was Marian's interview much more positive than Jean's?

What Are Human Services? What Do Human Service Workers Do?

The Changing Nature of the Helping Process

Strategies, Activities, and Tasks of Human Service Work

Attitudes/values, Skills, and Knowledge of the Human Service Worker

Values and Ethical Dilemmas

Social Welfare Programs and Policies

Working With Diversity

Direct Strategies: Working With People One-On-One

Working With Groups

Planning a Human Service Program

Indirect Strategies: Organizing for Change

Understanding Legal Issues

Avoiding Burnout

Filters

Exam 8: Interviewing

Putting oneself in the shoes of the client interferes with the interviewer's professional objectivity.

Give an example of a closed question about a teenager's feelings about school. Explain the drawbacks of a closed question. Give an example of an open question that might tap into a teenager's feelings about school. What is the advantage of an open-ended question?

When the interviewee asks the worker for advice about a possible course of action, it is probably best if the worker begins by

It is never a good idea for the interviewer to share information about his or her own life with the interviewee.

In the opening stages of an interview, most of the time is primarily spent in

Often it is necessary to collect a large amount of factual information from a client. The best method to use is

The recording of what happened in an interview is important because:

Define the interviewer technique of "confrontation." Why does confrontation need to be done cautiously?

Name some characteristics of an interview that make it different from a social conversation between two people.

Scolding, moralizing, criticizing, disapproving, ridiculing, and threatening are interviewer responses which make the interviewee feel:

When a worker discloses facts about him or herself, it can be a constructive act when the worker's aim is to

List at least four interview responses that give the person being interviewed the maximum amount of freedom of expression. Then, list at least four interview responses that give the person being interviewed the least amount of freedom of expression.

Active listening is a major interviewing skill, which involves:

At the core of mental health lies self-esteem. The interviewer should always be looking for genuine ways of enhancing that esteem by pointing out positive acts and intentions of the interviewee.

A strong message of encouragement and reassurance always increases an interviewee's self-confidence.

When a worker and client have sharply differing values about an issue, it is best if the worker puts aside his or her values, focusing his or her attention on the client's worldview.

Interviews between clients and workers should always be conducted in an office setting.

Name some factors that appear to have exerted a negative impact on the encounter Jean had with the welfare agency. Why was Marian's interview much more positive than Jean's?

What Are Human Services? What Do Human Service Workers Do?

The Changing Nature of the Helping Process

Strategies, Activities, and Tasks of Human Service Work

Attitudes/values, Skills, and Knowledge of the Human Service Worker

Values and Ethical Dilemmas

Social Welfare Programs and Policies

Working With Diversity

Direct Strategies: Working With People One-On-One

Working With Groups

Planning a Human Service Program

Indirect Strategies: Organizing for Change

Understanding Legal Issues

Avoiding Burnout

Filters