Question 1

Instances in which effective and respectful listening is important in clinical assessment include:

Accepted Answer

A)  Auscultating lung sounds 
B)  Noticing verbal and nonverbal language used by patients 
C)  Receiving information about a patient from another nurse during a hand-off 
D)  All of the above 
A)  Auscultating lung sounds 
B)  Noticing verbal and nonverbal language used by patients 
C)  Receiving information about a patient from another nurse during a hand-off 
D)  All of the above

Question 2

The statement "Tell me more" is a presumptuous one that is inappropriate for respectful listening practices.

Accepted Answer

A) True 
 B)False

Question 3

A nurse supervisor tells a staff nurse, "I'd like to hear your concerns about your assignment. I have 2 minutes right now to listen, or I can come back in an hour when I have more time. Which would work best for you?" This supervisor is:

Accepted Answer

A)  Being honest about his limitations 
B)  Not a very good listener 
C)  Not a very good supervisor 
D)  Not very nice 
A)  Being honest about his limitations 
B)  Not a very good listener 
C)  Not a very good supervisor 
D)  Not very nice

Question 4

All of the following are examples of when effective and respectful listening is a vital nursing function EXCEPT:

Accepted Answer

A)  Assessing a patient's nutritional status 
B)  Insisting to a patient that her blood sugar is too high to eat the ice cream she is requesting 
C)  Understanding what is important to a patient about his or her upcoming surgery 
D)  Discussing commitments for holiday scheduling with colleagues 
A)  Assessing a patient's nutritional status 
B)  Insisting to a patient that her blood sugar is too high to eat the ice cream she is requesting 
C)  Understanding what is important to a patient about his or her upcoming surgery 
D)  Discussing commitments for holiday scheduling with colleagues

Instances in which effective and respectful listening is important in clinical assessment include:

The statement "Tell me more" is a presumptuous one that is inappropriate for respectful listening practices.

A nurse supervisor tells a staff nurse, "I'd like to hear your concerns about your assignment. I have 2 minutes right now to listen, or I can come back in an hour when I have more time. Which would work best for you?" This supervisor is:

All of the following are examples of when effective and respectful listening is a vital nursing function EXCEPT:

Communication and Behavior

Emotional Intelligence

Diversity, Inclusion, and Dignity

Assertiveness

Patient Safety

Patient Experience

Respectful Workplaces

Managing Stress and Strategies for Self-Care

Understanding Organizational Culture

Collaboration and Team Development

Complex Adaptive Systems

Change Agents, Quality Improvement, and the Learning Organization

Health Information Technology and Digital Communication

Preparing for Leadership

Filters

Exam 3: Respectful and Effective Listening

Instances in which effective and respectful listening is important in clinical assessment include:

The statement "Tell me more" is a presumptuous one that is inappropriate for respectful listening practices.

A nurse supervisor tells a staff nurse, "I'd like to hear your concerns about your assignment. I have 2 minutes right now to listen, or I can come back in an hour when I have more time. Which would work best for you?" This supervisor is:

All of the following are examples of when effective and respectful listening is a vital nursing function EXCEPT:

Communication and Behavior

Emotional Intelligence

Diversity, Inclusion, and Dignity

Assertiveness

Patient Safety

Patient Experience

Respectful Workplaces

Managing Stress and Strategies for Self-Care

Understanding Organizational Culture

Collaboration and Team Development

Complex Adaptive Systems

Change Agents, Quality Improvement, and the Learning Organization

Health Information Technology and Digital Communication

Preparing for Leadership

Filters