Exam 9: Motivating the Workforce

Lately, Frank has trouble starting his car, making him late for work. Today, his car won't start at all. Since there is no public transportation for him to get to work, he needs to get a new car. After shopping and comparing models, Frank is now ready to sign the paperwork on a new SUV. What is the "need" in this scenario?

According to Maslow, humans devote all their efforts to satisfying ________ needs until they are met. Only when these needs are met can people focus their attention on satisfying the next level of needs.

Lighthouse Inc., a publishing company, allows its employees to try out a variety of positions, ranging from editing to designing cover pages. The practice at Lighthouse Inc. best exemplifies

Herzberg's motivational factors and Maslow's esteem and self-actualization needs are similar. Explain how organizations can meet these needs.

Culinary House, a cookbook publisher, has noticed that since more people are getting their recipes from the Internet, it is struggling to stay profitable. As a result, the company has decided to streamline its operations, laying off 50 employees and changing the way the company works to focus more on offering innovative digital cookbook applications. Many of the company's employees are frustrated with the changes, so in addition to the employees the company let go, several other employees have quit. This scenario is most closely related to

Juanita manages a large boarding stable that employs several people who clean stalls, feed the horses, teach riding lessons, and do training rides on boarders' horses. According to Herzberg's theory, what can Juanita do to motivate her employees to work harder, in terms of content of the work itself?

Lisa learned that although she and Linda were both hired as part-time sales clerks at the same time and have similar backgrounds, Linda is paid $2 more per hour. Lisa decided to ask her boss for $2 more per hour because she thinks the pay is unfair. This scenario is related to which management theory?

Samantha and Geri both work as receptionists at a medical office. Samantha works from 8:00 a.m. to 12:30 p.m., so she can be home when her daughter gets home from school. Geri works from 12:30 p.m. to 5:00 p.m., so she can attend graduate school classes in the morning. How does this arrangement benefit the company?

Nolan works for a flashlight manufacturing company. He is paid a fixed amount for every unit he manufactures at the factory. He is paid higher rates for exceeding his set target. The payment system in this scenario is an example of the ________ system.

What is NOT a tactic employers can use to retain good employees?

Naveen, the manager of Not Just Any Burger, a chain of restaurants, gives awards on a monthly basis to employees with the highest productivity. Naveen's action is based on

Nancy works in a factory that produces dolls and other toys. To improve productivity, Nancy's manager broke down each job into its component tasks, determined the best way to perform each task, and specified the output to be achieved by each worker performing the task. As a result, Nancy is expected to add arms and legs to 50 dolls per day. She is paid $2.50 per doll, but if she exceeds 50 dolls in a day, she receives an additional $1.50 per doll. This scenario relates to

Which is an assumption of Theory Y?

Companies that are concerned with boosting workplace morale, maximizing employees' productivity and creativity, and motivating employees to be more effective are concerned with

Brandon works as an electrician, going into people's homes and offices to set up and repair electrical systems. When he sees a dangerous condition, he reports it to the home or business owner immediately and begins working to fix the situation. He wears safety goggles and gloves while he is working, and he has a comprehensive insurance plan with income protection in the event that he becomes unable to work. Brandon's actions are most related to Maslow's ________ needs.

Vicki works as a medical transcriptionist. She is required to log in 40 hours in four days and take three days off. Vicki's work schedule is an example of

Felicia is the principal of a charter school. She believes that her employees like to work and that under proper conditions, they will seek out responsibility in an attempt to satisfy their social, esteem, and self-actualization needs. What theory of management would Felicia most likely follow?

What strategy is being used by a company that allows its employees to work full-time in less than the typical five-day work week?

In his classical theory of motivation, Frederick Taylor believed that two things would improve worker productivity: linking pay to output and

What motivates employees to perform on the job is the focus of human relations.