Exam 8: Managing Operations and Supply Chains

A local hospital studies the manufacturing processes and quality control mechanisms applied in the automotive industry in an effort to improve its own service quality. By analyzing work processes to find unnecessary steps to eliminate and using teams to identify and address problems as soon as they occur, this hospital could do all of the following EXCEPT

Valerie owns a chain of pet stores and wants to open a new location. All of the following are factors she should consider EXCEPT

Terrence works for a business that manufactures industrial metal clocks. All of the following are processes the clock maker must pass the inputs through before they are turned into the final outputs-clocks for his customers-EXCEPT

Marta is a makeup artist who works in a salon and travels to provide her services to clients at weddings and other events. As part of her services, she gives her clients lipstick, blotting sheets, and face powder, so they can touch up their makeup throughout the event. Her biggest expenses are the cost of the items she gives to clients, the cost of keeping her makeup kit stocked with a variety of colors, travel expenses to get to the events, and her time. Which is considered an input?

Marissa has just joined a gym. As part of her membership, she gets a free personal training session to determine her current fitness level, and the results are used to develop a fitness plan that will help her meet her goals. Marissa can choose between several personal training programs, small group programs, and fitness classes. This is an example of

Which description is most accurate regarding the differences between manufacturers and service providers?

Star Treatment has a chain of luxury hotels and resorts across the globe. Life Vision is a pharmaceutical company known for its breakthrough life-saving drugs. How do the two businesses differ from each other?

Krista is an operations manager at a hotel. Her hotel has a standard of 80 percent of rooms being ready when guests arrive to check-in. However, she recently collected feedback to check on the hotel's efficiency and found that only 70 percent were ready on time. What might Krista do to resolve this 10 percent negative deviation?

Enviro Bath is dedicated to green technology and sustainability. As a result, it produces toilets and showers that are designed to conserve water. Doing so not only protects the environment, but it can also

Armor Solutions Inc. is a manufacturer of external hard drives. All hard drives sold under the brand name Armor are identical to each other and are of the same quality. This is an example of

Black Gold, an oil drilling plant, uses a fixed-position layout because it is involved in large, complex projects, exploring the ground for oil deposits. As a result, this company may be called a(n) ________ organization.

Daniel owns a construction company that builds homes. To help his customers visualize the types of homes he can build for them, he designs five different models on the computer, using 3D printing to develop 3D paper models. What type of technology is Daniel using to develop these 3D models?

Tracy and Jim want to buy their first home. Since they travel a lot, they are looking for a mobile tiny home. In their search, they find a manufacturer who builds tiny homes using modular design. All of the following are benefits of building their home this way EXCEPT

Service organizations must build their operations around good execution, which comes from all of the following EXCEPT

A large nuclear power plant uses "steel-collar" workers in the transformation process because having humans perform these tasks would put them at risk. What are these "steel-collar" Workers called?

Ophelia and her father have been building rustic furniture for family and friends since she was little. As an adult, Ophelia decides to start her own furniture company. From the perspective of operations, the beds, tables, chairs, and dressers she builds are

When a furniture manufacturer buys the lumber and other raw materials, machines and equipment, manufacturing supplies, and office supplies needed to build its furniture pieces, this is called

Which scenario reflects the capital-intensive nature of a manufacturer?

When customers go to Cut and Go Salon, they must rely on the different talents of the stylists to achieve the cut they desire. In comparison, the manufacturer that produces Vibrancy Shampoo has more control over the amount of variability of the resources it uses to create its shampoos. Which difference between manufacturers and service providers does this scenario relate to?

Zach is a mechanic who fixes Toyota cars. He orders parts directly from Toyota because its parts are created specifically to fit and function properly in its vehicles. Which advantage of standardization does this scenario illustrate?