Exam 10: Performance Improvement and Project Management

What does the PERT chart show?

Which is a principle of change management?

What does Shewhart use to graph unacceptable variances in key process indicators?

Who is responsible for the quality management theory that aims for zero defects from the standard?

What is the focus of quality improvement in health care?

How does the American National Standards Institute (ANSI) promote quality?

The assignment of deemed status grants Medicare COP certification when a facility is accredited by The Joint Commission or which other organization?

Which process determines the facility's compliance with documentation standards?

Which is a component of the Total HAC Score under the CMS Hospital-Acquired Condition Reduction Program?

Which statement is true of change management?

A surgeon left a surgical instrument in a patient's abdomen. This is an example of a ______________ event, which should never occur.

Which is an initiative to detect and prevent fraud?

A quality improvement effort regarding completion of the patient advance directive would require a(n) _______________ team, with members from different departments.

In CMS's Hospital Value-Based Purchasing Program, a hospital is reimbursed based on how much it improves from its _____________.

Which program provides a report that can be used by the hospital to initiate an internal review of overcoding, undercoding and other billing accuracy problems?

A(n) __________ diagram is a method of grouping ideas based on relationships.

Which pattern of behavior might prompt a Quality Improvement Organization (QIO) review?

In a(n) __________ group technique, group members offer solutions which are then ranked by favorability.

In the fishbone diagram, what does the head of the fish represent?

Which is a characteristic of a GANTT chart?