Question 1

Which of the following would most likely help managers develop a strong relationship with a union in implementing high-performance work systems?

Accepted Answer

A)  relying on informal communication 
B)  concentrating efforts on achieving all the organization's objectives 
C)  involving them early in the design process 
D)  concentrating accountability for union relations with the top management 
A)  relying on informal communication 
B)  concentrating efforts on achieving all the organization's objectives 
C)  involving them early in the design process 
D)  concentrating accountability for union relations with the top management

Question 2

To determine whether the high-performance work program is succeeding,managers should look at issues such as the following,except:

Accepted Answer

A)  Are the behaviors the organization desires being exhibited on the job? 
B)  Are employees abiding by the organizational changes in a manner that comports with the company code of conduct? 
C)  Are quality,productivity,flexibility,and customer service objectives being met? 
D)  Are quality-of-life goals being achieved for employees? 
A)  Are the behaviors the organization desires being exhibited on the job? 
B)  Are employees abiding by the organizational changes in a manner that comports with the company code of conduct? 
C)  Are quality,productivity,flexibility,and customer service objectives being met? 
D)  Are quality-of-life goals being achieved for employees?

Question 3

Many high-performance work systems begin with highly directive recruitment and selection practices.

Accepted Answer

A) True 
 B)False

Question 4

To achieve internal fit,high-performance work systems must support the organization's goals and strategies.

Accepted Answer

A) True 
 B)False

Question 5

To invest in employee knowledge development,all of the following HR practices would be appropriate except:

Accepted Answer

A)  selecting the best and brightest candidates available. 
B)  providing all employees with continuous training. 
C)  rewarding employees for the acquisition of new skills. 
D)  evaluating employees based on task performance. 
A)  selecting the best and brightest candidates available. 
B)  providing all employees with continuous training. 
C)  rewarding employees for the acquisition of new skills. 
D)  evaluating employees based on task performance.

Question 6

The advantage of high-performance work systems is that they are flexible and,therefore,more easily adapted.

Accepted Answer

A) True 
 B)False

Question 7

High-performance work systems frequently begin with the way work is designed.

Accepted Answer

A) True 
 B)False

Question 8

The notion of high-performance work systems was originally developed by _______________.

Accepted Answer

A)  Peter Drucker 
B)  Carmen Miranda 
C)  David Nadler 
D)  Susanna Smart 
A)  Peter Drucker 
B)  Carmen Miranda 
C)  David Nadler 
D)  Susanna Smart

Question 9

To encourage employees to pursue job outcomes that are in alignment with the organization's goals,managers should be sure to link rewards to performance.

Accepted Answer

A) True 
 B)False

Question 10

It is not uncommon for employees to intentionally or unintentionally pursue outcomes that are beneficial to them but not necessarily to the organization as a whole.

Accepted Answer

A) True 
 B)False

Question 11

According to a study by the Corporate Executive Board,engaged employees are _____ less likely to leave their organizations than highly disengaged employees.

Accepted Answer

A)  24 percent 
B)  45 percent 
C)  66 percent 
D)  87 percent 
A)  24 percent 
B)  45 percent 
C)  66 percent 
D)  87 percent

Question 12

The HR Scorecard can be used to diagnose both internal and external fit.

Accepted Answer

A) True 
 B)False

Question 13

To achieve internal fit,organizations should use the following HR practices together except:

Accepted Answer

A)  first-rate selection system. 
B)  training and development. 
C)  compensation. 
D)  morale testing. 
A)  first-rate selection system. 
B)  training and development. 
C)  compensation. 
D)  morale testing.

Question 14

A recent Gallup study reported that firms with top engagement scores had _____ higher profitability.

Accepted Answer

A)  6 percent 
B)  8 percent 
C)  16 percent 
D)  18 percent 
A)  6 percent 
B)  8 percent 
C)  16 percent 
D)  18 percent

Question 15

Training focuses on ensuring that employees have the skills they need to assume greater responsibility in a high-performance work environment.

Accepted Answer

A) True 
 B)False

Question 16

When the components of a high-performance work system support the organization's goals and strategies,internal fit is achieved.

Accepted Answer

A) True 
 B)False

Question 17

High performance work systems that combine talents of employees and rapidly deploy them where needed with maximum flexibility are said to be:

Accepted Answer

A)  valuable 
B)  rare 
C)  difficult to imitate 
D)  organized 
A)  valuable 
B)  rare 
C)  difficult to imitate 
D)  organized

Question 18

Because high performance work systems are difficult to implement,successful organizations
are difficult to copy.

Accepted Answer

A) True 
 B)False

Question 19

_____ occurs when all the internal elements of the work system complement and reinforce one another.

Accepted Answer

A)  synergy 
B)  external fit 
C)  internal fit 
D)  benchmarking 
A)  synergy 
B)  external fit 
C)  internal fit 
D)  benchmarking

Question 20

The number of jobs requiring little knowledge and skills is ____ and the number of jobs requiring greater knowledge and skills is ____,in recent years.

Accepted Answer

A)  increasing;increasing. 
B)  decreasing;decreasing. 
C)  increasing;decreasing. 
D)  decreasing;increasing. 
A)  increasing;increasing. 
B)  decreasing;decreasing. 
C)  increasing;decreasing. 
D)  decreasing;increasing.

Which of the following would most likely help managers develop a strong relationship with a union in implementing high-performance work systems?

To determine whether the high-performance work program is succeeding,managers should look at issues such as the following,except:

Many high-performance work systems begin with highly directive recruitment and selection practices.

To achieve internal fit,high-performance work systems must support the organization's goals and strategies.

To invest in employee knowledge development,all of the following HR practices would be appropriate except:

The advantage of high-performance work systems is that they are flexible and,therefore,more easily adapted.

High-performance work systems frequently begin with the way work is designed.

The notion of high-performance work systems was originally developed by _______________.

To encourage employees to pursue job outcomes that are in alignment with the organization's goals,managers should be sure to link rewards to performance.

It is not uncommon for employees to intentionally or unintentionally pursue outcomes that are beneficial to them but not necessarily to the organization as a whole.

According to a study by the Corporate Executive Board,engaged employees are _____ less likely to leave their organizations than highly disengaged employees.

The HR Scorecard can be used to diagnose both internal and external fit.

To achieve internal fit,organizations should use the following HR practices together except:

A recent Gallup study reported that firms with top engagement scores had _____ higher profitability.

Training focuses on ensuring that employees have the skills they need to assume greater responsibility in a high-performance work environment.

When the components of a high-performance work system support the organization's goals and strategies,internal fit is achieved.

High performance work systems that combine talents of employees and rapidly deploy them where needed with maximum flexibility are said to be:

Because high performance work systems are difficult to implement,successful organizations are difficult to copy.

_____ occurs when all the internal elements of the work system complement and reinforce one another.

The number of jobs requiring little knowledge and skills is and the number of jobs requiring greater knowledge and skills is ,in recent years.

The Challenge of Human Resources Management

Strategy and Human Resources Planning

Equal Employment Opportunity and Human Resources Management

Job Analysis and Job Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay-For-Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labor Relations

International Human Resources Management

Filters

Exam 16: Creating High Performance Work Systems

Which of the following would most likely help managers develop a strong relationship with a union in implementing high-performance work systems?

To determine whether the high-performance work program is succeeding,managers should look at issues such as the following,except:

Many high-performance work systems begin with highly directive recruitment and selection practices.

To achieve internal fit,high-performance work systems must support the organization's goals and strategies.

To invest in employee knowledge development,all of the following HR practices would be appropriate except:

The advantage of high-performance work systems is that they are flexible and,therefore,more easily adapted.

High-performance work systems frequently begin with the way work is designed.

The notion of high-performance work systems was originally developed by _______________.

To encourage employees to pursue job outcomes that are in alignment with the organization's goals,managers should be sure to link rewards to performance.

It is not uncommon for employees to intentionally or unintentionally pursue outcomes that are beneficial to them but not necessarily to the organization as a whole.

According to a study by the Corporate Executive Board,engaged employees are _____ less likely to leave their organizations than highly disengaged employees.

The HR Scorecard can be used to diagnose both internal and external fit.

To achieve internal fit,organizations should use the following HR practices together except:

A recent Gallup study reported that firms with top engagement scores had _____ higher profitability.

Training focuses on ensuring that employees have the skills they need to assume greater responsibility in a high-performance work environment.

When the components of a high-performance work system support the organization's goals and strategies,internal fit is achieved.

High performance work systems that combine talents of employees and rapidly deploy them where needed with maximum flexibility are said to be:

Because high performance work systems are difficult to implement,successful organizations are difficult to copy.

_____ occurs when all the internal elements of the work system complement and reinforce one another.

The number of jobs requiring little knowledge and skills is ____ and the number of jobs requiring greater knowledge and skills is ____,in recent years.

The Challenge of Human Resources Management

Strategy and Human Resources Planning

Equal Employment Opportunity and Human Resources Management

Job Analysis and Job Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay-For-Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labor Relations

International Human Resources Management

Filters

The number of jobs requiring little knowledge and skills is and the number of jobs requiring greater knowledge and skills is ,in recent years.