Exam 11: Quality Assurance

The way in which a procedure, such as blood collection, is performed is documented in the

The focus of Quality Assurance is on the processes that involve (check all that apply)

For some specimen storage conditions, the highest and lowest temperatures must be recorded. Which is the most appropriate thermometer for this use?

Quality Cost Management in phlebotomy includes the cost of (check all that apply)

Prior to use on patients, glucometers and other instruments should be

Which error in quality control results occurs when an out-date control substance is used? (check all that apply)

This is an institution-wide concept that involves all members of the health care team in creating quality processes to improve customer satisfaction.

Determining the acceptability of both outcomes and processes performed is the purpose of the

A quality management system (QMS) monitors

Which statement is FALSE regarding Levy-Jennings charts?

When should quality control activities be in place?

Determining ways to prevent errors from happening in the future is the purpose of

A sudden jump in control value results, though still in range, that continues for several days is a (check all that apply) i. shift ii. trend iii. systematic error iv. random error

-This image represents test values that are

Results of quality control testing are recorded (check all that apply) i. on each patient's chart ii. on special log sheets iii. in the S.O.P. manual iv. onto Levy-Jennings charts

A gradual increase or decrease in control value results, though still in range, that continues for several days is a (check all that apply) i. shift ii. trend iii. systematic error iv. random error

Testing samples with a known amount of analyte is an activity of

Precision in test results is how

Deviations of the results for control substances are referred to as

Checking the speed on centrifuges used to process blood specimens is an activity of