Question 1

Inspecting the contents means that you do all but which of the following tasks?

Accepted Answer

A)  Check enclosures received against enclosure notations. 
B)  Check each document for address, signature, and date. 
C)  Keep envelopes until enclosures and addresses are accounted for. 
D)  Record special mail. 
A)  Check enclosures received against enclosure notations. 
B)  Check each document for address, signature, and date. 
C)  Keep envelopes until enclosures and addresses are accounted for. 
D)  Record special mail. D

Question 2

If you make an error in mailing, you may not be able to recall it.

Accepted Answer

A) True 
 B)False  TRUE

Question 3

Distinguish among USPS's special international services.

Accepted Answer

Expediated Services offer faster services, such as Global Express and Global Priority.
Standard Services offer lower cost delivery, such as Global Airmail and Global Economy.
Volume Mailing Service provides for volume and presort mailing, such as International Priority Airmail, International Surface, International Business Reply Service, and Publishers' Periodicals.

Question 4

A major consideration for employees is to understand their organization's expectation regarding monitoring e-mail and other computer activity, such as Web browsing.

Accepted Answer

A) True 
 B)False

Question 5

Which one of the following statements best describes a postage meter?

Accepted Answer

A)  The machine itself is purchased, but the meter is leased from the manufacturer and is licensed with a fee charged by the post office. 
B)  Your company purchases the machine and the meter is leased from the manufacturer and is licensed with a fee charged by the post office. 
C)  The machine and the meter is leased from the manufacturer and is licensed without charge by the post office. 
D)  The machine itself is purchased, but the meter is leased from the manufacturer and is licensed without charge by the post office. 
A)  The machine itself is purchased, but the meter is leased from the manufacturer and is licensed with a fee charged by the post office. 
B)  Your company purchases the machine and the meter is leased from the manufacturer and is licensed with a fee charged by the post office. 
C)  The machine and the meter is leased from the manufacturer and is licensed without charge by the post office. 
D)  The machine itself is purchased, but the meter is leased from the manufacturer and is licensed without charge by the post office.

Question 6

Which one of the following statements best describes the term annotation?

Accepted Answer

A)  A method for handwriting notes in the margins and underlining key words located in the correspondence 
B)  A method for handwriting notes in the margins of correspondence 
C)  A method for verbally reminding your manager about the key words located in the correspondence 
D)  A method for handwriting notes in the margins and following up with verbal instructions regarding the notes 
A)  A method for handwriting notes in the margins and underlining key words located in the correspondence 
B)  A method for handwriting notes in the margins of correspondence 
C)  A method for verbally reminding your manager about the key words located in the correspondence 
D)  A method for handwriting notes in the margins and following up with verbal instructions regarding the notes

Question 7

Which of the following is NOT true about Collect on Delivery?

Accepted Answer

A)  Service is available for international mail. 
B)  The items must be ordered by the addressee. 
C)  Amount to be collected from recipient may not exceed $1,000. 
D)  It allows mailer to collect postage and price of item from recipient. 
A)  Service is available for international mail. 
B)  The items must be ordered by the addressee. 
C)  Amount to be collected from recipient may not exceed $1,000. 
D)  It allows mailer to collect postage and price of item from recipient.

Question 8

The following evidence of mailing must be purchased at the time of mailing; it is available for all basic classes of mail EXCEPT Express Mail and items must be presented at a post office or to a rural carrier.

Accepted Answer

A)  Return Receipt for Merchandise 
B)  Certificate of Mailing 
C)  Delivery Confirmation 
D)  Certified Mail 
A)  Return Receipt for Merchandise 
B)  Certificate of Mailing 
C)  Delivery Confirmation 
D)  Certified Mail

Question 9

One popular method of controlling the use of a copier is to provide the appropriate employees with individual copy cards or keys.

Accepted Answer

A) True 
 B)False

Question 10

Employers have many legitimate reasons for monitoring their employees' computer use, including e-mail.

Accepted Answer

A) True 
 B)False

Question 11

Certificate of Mailing and Delivery Confirmation have which of the following in common?

Accepted Answer

A)  A fee is charged in addition to postage. 
B)  They are available as First-Class Mail and Parcel Post. 
C)  They must be purchased as the time of mailing. 
D)  Both A and B 
A)  A fee is charged in addition to postage. 
B)  They are available as First-Class Mail and Parcel Post. 
C)  They must be purchased as the time of mailing. 
D)  Both A and B

Question 12

Delivery Confirmation service is available for Express Mail.

Accepted Answer

A) True 
 B)False

Question 13

Insured Mail--Purchased Online option provides up to $1,000 coverage and has the same fees as insurance purchased at a post office.

Accepted Answer

A) True 
 B)False

Question 14

The class of mail that is chosen depends on

Accepted Answer

A)  how rapidly you would like the mail delivered. 
B)  the weight of the item. 
C)  what you are mailing. 
D)  All of the above 
A)  how rapidly you would like the mail delivered. 
B)  the weight of the item. 
C)  what you are mailing. 
D)  All of the above

Question 15

Which one of the following statements includes the first three steps in handling traditional incoming mail?

Accepted Answer

A)  Date-time stamping mail, sorting mail, opening mail 
B)  Opening mail, sorting mail, inspecting contents 
C)  Sorting mail, opening mail, inspecting concents 
D)  Presenting mail to the manager (or individual groups), opening mail, sorting mail 
A)  Date-time stamping mail, sorting mail, opening mail 
B)  Opening mail, sorting mail, inspecting contents 
C)  Sorting mail, opening mail, inspecting concents 
D)  Presenting mail to the manager (or individual groups), opening mail, sorting mail

Question 16

Identify at least five e-mail etiquette rules to follow.

Accepted Answer

Never send a message through e-mail that

Question 17

Which one of the following statements is NOT a reason for employers to monitor their employees' computer use?

Accepted Answer

A)  Increasing security 
B)  Maintaining the company's professional reputation and image 
C)  Improving employee productivity 
D)  Wanting to control what employees say in their messages to each other 
A)  Increasing security 
B)  Maintaining the company's professional reputation and image 
C)  Improving employee productivity 
D)  Wanting to control what employees say in their messages to each other

Question 18

From an employer's point, identify legitimate reasons for monitoring their employees' computer use.

Accepted Answer

Maintaining the company's prof

Question 19

List at least three options that are important to consider while controlling photocopying costs.

Accepted Answer

One method of controlling the use of a c

Question 20

When inspecting contents of the mail, it's important to keep an envelope so you will know the name of the sender.

Accepted Answer

A) True 
 B)False

Inspecting the contents means that you do all but which of the following tasks?

If you make an error in mailing, you may not be able to recall it.

Distinguish among USPS's special international services.

A major consideration for employees is to understand their organization's expectation regarding monitoring e-mail and other computer activity, such as Web browsing.

Which one of the following statements best describes a postage meter?

Which one of the following statements best describes the term annotation?

Which of the following is NOT true about Collect on Delivery?

The following evidence of mailing must be purchased at the time of mailing; it is available for all basic classes of mail EXCEPT Express Mail and items must be presented at a post office or to a rural carrier.

One popular method of controlling the use of a copier is to provide the appropriate employees with individual copy cards or keys.

Employers have many legitimate reasons for monitoring their employees' computer use, including e-mail.

Certificate of Mailing and Delivery Confirmation have which of the following in common?

Delivery Confirmation service is available for Express Mail.

Insured Mail--Purchased Online option provides up to $1,000 coverage and has the same fees as insurance purchased at a post office.

The class of mail that is chosen depends on

Which one of the following statements includes the first three steps in handling traditional incoming mail?

Identify at least five e-mail etiquette rules to follow.

Which one of the following statements is NOT a reason for employers to monitor their employees' computer use?

From an employer's point, identify legitimate reasons for monitoring their employees' computer use.

List at least three options that are important to consider while controlling photocopying costs.

When inspecting contents of the mail, it's important to keep an envelope so you will know the name of the sender.

Understanding the Changing and Challenging Office

Human Relations

Preparing for Your Job Search

Managing Your Work, Time, and Other Resources

Communicating by Telephone

Building Communication Skills

Records Management

Handling Financial Procedures

Scheduling Appointments and Receiving Visitors

Making Travel Arrangements

Planning Meetings and Conferences

Developing Effective Oral Presentations

Preparing to Meet the Challenges

Working in a Medical Office

Working in a Legal Office

Filters

Exam 7: Processing Mail

Inspecting the contents means that you do all but which of the following tasks?

If you make an error in mailing, you may not be able to recall it.

Distinguish among USPS's special international services.

A major consideration for employees is to understand their organization's expectation regarding monitoring e-mail and other computer activity, such as Web browsing.

Which one of the following statements best describes a postage meter?

Which one of the following statements best describes the term annotation?

Which of the following is NOT true about Collect on Delivery?

The following evidence of mailing must be purchased at the time of mailing; it is available for all basic classes of mail EXCEPT Express Mail and items must be presented at a post office or to a rural carrier.

One popular method of controlling the use of a copier is to provide the appropriate employees with individual copy cards or keys.

Employers have many legitimate reasons for monitoring their employees' computer use, including e-mail.

Certificate of Mailing and Delivery Confirmation have which of the following in common?

Delivery Confirmation service is available for Express Mail.

Insured Mail--Purchased Online option provides up to $1,000 coverage and has the same fees as insurance purchased at a post office.

The class of mail that is chosen depends on

Which one of the following statements includes the first three steps in handling traditional incoming mail?

Identify at least five e-mail etiquette rules to follow.

Which one of the following statements is NOT a reason for employers to monitor their employees' computer use?

From an employer's point, identify legitimate reasons for monitoring their employees' computer use.

List at least three options that are important to consider while controlling photocopying costs.

When inspecting contents of the mail, it's important to keep an envelope so you will know the name of the sender.

Understanding the Changing and Challenging Office

Human Relations

Preparing for Your Job Search

Managing Your Work, Time, and Other Resources

Communicating by Telephone

Building Communication Skills

Records Management

Handling Financial Procedures

Scheduling Appointments and Receiving Visitors

Making Travel Arrangements

Planning Meetings and Conferences

Developing Effective Oral Presentations

Preparing to Meet the Challenges

Working in a Medical Office

Working in a Legal Office

Filters