Question 1

Which of the following repetitious phrases should you avoid saying to improve your verbal communications?

Accepted Answer

A)  Uh 
B)  You understand? 
C)  You know? 
D)  All of the above 
A)  Uh 
B)  You understand? 
C)  You know? 
D)  All of the above D

Question 2

To effectively communicate with those from other cultures, use simple English, speak slowly and enunciate clearly.

Accepted Answer

A) True 
 B)False  TRUE

Question 3

Explain how you can reflect a positive, sincere, and appropriate tone in your written communications.

Accepted Answer

The tone of each letter must be appropriate for the given situation. Whenever it is appropriate, write informally and radiate a warm, friendly tone. Be courteous and tactful. You can be tactful by replacing negative words and phrases with words and phrases that are positive in tone. For instance, avoid words such as failure, incorrect, or error.

Question 4

A verbal communication can mean a telephone conversation, a voice mail message, a formal meeting, or even an informal chat with a coworker at lunch.

Accepted Answer

A) True 
 B)False

Question 5

The person who writes outstanding business letters works at it continually by

Accepted Answer

A)  carefully organizing the contents to accomplish its purpose. 
B)  anticipating reader reaction. 
C)  weighing each word. 
D)  All of the above. 
A)  carefully organizing the contents to accomplish its purpose. 
B)  anticipating reader reaction. 
C)  weighing each word. 
D)  All of the above.

Question 6

Ways a business can promote itself through networks such as MySpace, Facebook, Twitter, or LinkedIn is by

Accepted Answer

A)  offering games for consumers to play. 
B)  setting up slides. 
C)  posting ads. 
D)  All of the above. 
A)  offering games for consumers to play. 
B)  setting up slides. 
C)  posting ads. 
D)  All of the above.

Question 7

Explain how to be successful at communicating your ideas using verbal communication.

Accepted Answer

Listen and watch for verbal and nonverba

Question 8

Clearness refers to the arrangement of words and ideas in logical order.

Accepted Answer

A) True 
 B)False

Question 9

Before you put a letter in an envelope, what are some of the last-minute items you should check?

Accepted Answer

Glance at the signature to ensure the le

Question 10

Many businesses today have a written code of ethics that encompasses everything from ethics in business practices to ethics in receiving and writing e-mail.

Accepted Answer

A) True 
 B)False

Question 11

When you are asked to write letters for your manager's signature, study your manager's letters to become thoroughly familiar with his or her vocabulary and style.

Accepted Answer

A) True 
 B)False

Question 12

Using the "you attitude" means to use "you" or "your" in as many sentences as possible.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is NOT considered a communication method?

Accepted Answer

A)  Verbal communications 
B)  Non-verbal communications 
C)  Written communications 
D)  Cultural communications 
A)  Verbal communications 
B)  Non-verbal communications 
C)  Written communications 
D)  Cultural communications

Question 14

Appointments are requested, granted, confirmed, changed, canceled, and sometimes refused as part of regular business procedure.

Accepted Answer

A) True 
 B)False

Question 15

The business letter is one of the main vehicles for transmitting messages between the organization and its customers or clients.

Accepted Answer

A) True 
 B)False

Question 16

Before placing a letter signed by your manager in an envelope, be sure to

Accepted Answer

A)  make a photocopy of any letter your manager has written on. 
B)  glance at the signature to know that it has been signed. 
C)  take the letter to the post office. 
D)  Both A and B. 
A)  make a photocopy of any letter your manager has written on. 
B)  glance at the signature to know that it has been signed. 
C)  take the letter to the post office. 
D)  Both A and B.

Question 17

Various studies tell us that in a conversation or verbal exchange, what percentage is nonverbal clues?

Accepted Answer

A)  7-10% 
B)  38-40% 
C)  45-60% 
D)  45-75% 
A)  7-10% 
B)  38-40% 
C)  45-60% 
D)  45-75%

Question 18

When typing an address on an envelope being sent to another country, the country name should be typed

Accepted Answer

A)  on the last line in all caps. 
B)  under the postage stamp in all caps. 
C)  after the city name with no punctuation and in all caps. 
D)  on the first line in all caps. 
A)  on the last line in all caps. 
B)  under the postage stamp in all caps. 
C)  after the city name with no punctuation and in all caps. 
D)  on the first line in all caps.

Question 19

The six C's of business writing are to write with completeness, correctness, coherence, conciseness, clearness, and casualness.

Accepted Answer

A) True 
 B)False

Question 20

The "you" attitude means

Accepted Answer

A)  writing from your point of view. 
B)  writing from the reader's point of view. 
C)  using "you" in as many sentences as possible. 
D)  overusing the word "you" in the document. 
A)  writing from your point of view. 
B)  writing from the reader's point of view. 
C)  using "you" in as many sentences as possible. 
D)  overusing the word "you" in the document.

Which of the following repetitious phrases should you avoid saying to improve your verbal communications?

To effectively communicate with those from other cultures, use simple English, speak slowly and enunciate clearly.

Explain how you can reflect a positive, sincere, and appropriate tone in your written communications.

A verbal communication can mean a telephone conversation, a voice mail message, a formal meeting, or even an informal chat with a coworker at lunch.

The person who writes outstanding business letters works at it continually by

Ways a business can promote itself through networks such as MySpace, Facebook, Twitter, or LinkedIn is by

Explain how to be successful at communicating your ideas using verbal communication.

Clearness refers to the arrangement of words and ideas in logical order.

Before you put a letter in an envelope, what are some of the last-minute items you should check?

Many businesses today have a written code of ethics that encompasses everything from ethics in business practices to ethics in receiving and writing e-mail.

When you are asked to write letters for your manager's signature, study your manager's letters to become thoroughly familiar with his or her vocabulary and style.

Using the "you attitude" means to use "you" or "your" in as many sentences as possible.

Which of the following is NOT considered a communication method?

Appointments are requested, granted, confirmed, changed, canceled, and sometimes refused as part of regular business procedure.

The business letter is one of the main vehicles for transmitting messages between the organization and its customers or clients.

Before placing a letter signed by your manager in an envelope, be sure to

Various studies tell us that in a conversation or verbal exchange, what percentage is nonverbal clues?

When typing an address on an envelope being sent to another country, the country name should be typed

The six C's of business writing are to write with completeness, correctness, coherence, conciseness, clearness, and casualness.

The "you" attitude means

Understanding the Changing and Challenging Office

Human Relations

Preparing for Your Job Search

Managing Your Work, Time, and Other Resources

Communicating by Telephone

Processing Mail

Records Management

Handling Financial Procedures

Scheduling Appointments and Receiving Visitors

Making Travel Arrangements

Planning Meetings and Conferences

Developing Effective Oral Presentations

Preparing to Meet the Challenges

Working in a Medical Office

Working in a Legal Office

Filters

Exam 6: Building Communication Skills

Which of the following repetitious phrases should you avoid saying to improve your verbal communications?

To effectively communicate with those from other cultures, use simple English, speak slowly and enunciate clearly.

Explain how you can reflect a positive, sincere, and appropriate tone in your written communications.

A verbal communication can mean a telephone conversation, a voice mail message, a formal meeting, or even an informal chat with a coworker at lunch.

The person who writes outstanding business letters works at it continually by

Ways a business can promote itself through networks such as MySpace, Facebook, Twitter, or LinkedIn is by

Explain how to be successful at communicating your ideas using verbal communication.

Clearness refers to the arrangement of words and ideas in logical order.

Before you put a letter in an envelope, what are some of the last-minute items you should check?

Many businesses today have a written code of ethics that encompasses everything from ethics in business practices to ethics in receiving and writing e-mail.

When you are asked to write letters for your manager's signature, study your manager's letters to become thoroughly familiar with his or her vocabulary and style.

Using the "you attitude" means to use "you" or "your" in as many sentences as possible.

Which of the following is NOT considered a communication method?

Appointments are requested, granted, confirmed, changed, canceled, and sometimes refused as part of regular business procedure.

The business letter is one of the main vehicles for transmitting messages between the organization and its customers or clients.

Before placing a letter signed by your manager in an envelope, be sure to

Various studies tell us that in a conversation or verbal exchange, what percentage is nonverbal clues?

When typing an address on an envelope being sent to another country, the country name should be typed

The six C's of business writing are to write with completeness, correctness, coherence, conciseness, clearness, and casualness.

The "you" attitude means

Understanding the Changing and Challenging Office

Human Relations

Preparing for Your Job Search

Managing Your Work, Time, and Other Resources

Communicating by Telephone

Processing Mail

Records Management

Handling Financial Procedures

Scheduling Appointments and Receiving Visitors

Making Travel Arrangements

Planning Meetings and Conferences

Developing Effective Oral Presentations

Preparing to Meet the Challenges

Working in a Medical Office

Working in a Legal Office

Filters