Exam 6: Building Communication Skills

An office professional's mistakes could easily cost an organization goodwill, time, and money.

One way to achieve a positive tone in your writing is to replace negative words and phrases with words and phrases that are positive in tone.

Differing interpretations is perhaps the greatest barrier to effective communication.

When you are an active listener

Most acknowledgments either state or imply that another communication will follow.

Explain how emotional or physical distractions can affect verbal communication.

Be prompt in sending thank-you letters because the reader may become angry.

Mixed punctuation means there is no punctuation after the salutation and none after the complimentary close.

The US Postal Service suggests all envelopes be addressed in lower case where appropriate with correct punctuation .

Explain how you can improve your oral communication with those of other cultures.

Standard or regular memorandums are used mostly as records of information.

________ is a report that tells the reader about a topic, idea, issue, or event, and the information is presented without analysis or recommendation.

Addressed envelopes should be placed over each transcribed letter and its accompanying enclosures to separate each item from the other in the FOR SIGNATURE file.

Wordiness in writing also results in the inclusion of expressions, often called ________ that convey no meaning.

Which of the following technologies have contributed to speeding up communications in business?

Which of the following statements is NOT a barrier to communication?

The purpose of any letter may be to inform, to create understanding and acceptance of an idea, to stimulate thought, or cause lack of action.

The way you dress creates a/an ________ to others and sends a message to customers and colleagues.

Which of the following barriers to communication prevents understanding of a message because one thing was said and another was understood?

When an e-mail is sent the first time, the person responding should reply to this e-mail; when the originator of the first e-mail receives this reply and needs to respond, he or she should do so in the same e-mail, this avoiding breaking the e-mail thread.