Question 1

Which of the following is not a classification of teamwork?

Accepted Answer

A)  Vertical 
B)  Horizontal 
C)  Interorganizational 
D)  Multiorganizational 
A)  Vertical 
B)  Horizontal 
C)  Interorganizational 
D)  Multiorganizational

Question 2

As part of the evolving understanding of quality management, many began to use the term _____ to contrast the difference between managing for quality in all organizational processes and focusing solely on manufacturing quality - _____.

Accepted Answer

A)  strategic quality; operational quality 
B)  macro-quality; micro-quality 
C)  Big Q; Little Q 
D)  total quality; product quality 
A)  strategic quality; operational quality 
B)  macro-quality; micro-quality 
C)  Big Q; Little Q 
D)  total quality; product quality

Question 3

In 1984, the U.S Government designated November as the National Quality Month.

Accepted Answer

A) True 
 B)False

Question 4

McGregor's Theory X model of motivation says that:

Accepted Answer

A)  workers dislike work and require close supervision and control. 
B)  workers are self-motivated, seek responsibility, and exhibit a high degree of imagination and creativity at work. 
C)  workers are motivated mainly by monetary progress and replenishments. 
D)  workers are motivated if they are part of a motivated team. 
A)  workers dislike work and require close supervision and control. 
B)  workers are self-motivated, seek responsibility, and exhibit a high degree of imagination and creativity at work. 
C)  workers are motivated mainly by monetary progress and replenishments. 
D)  workers are motivated if they are part of a motivated team.

Question 5

Which of the following is not true regarding the agency theory?

Accepted Answer

A)  It takes a long-term perspective based on continuous improvement. 
B)  It is based on an economic perspective. 
C)  It propounds the belief that people are self-interested and opportunistic. 
D)  It suggests that information may be concealed to advance self-interests. 
A)  It takes a long-term perspective based on continuous improvement. 
B)  It is based on an economic perspective. 
C)  It propounds the belief that people are self-interested and opportunistic. 
D)  It suggests that information may be concealed to advance self-interests.

Question 6

Which of the following is not one of the critical service dimensions?

Accepted Answer

A)  Conformity 
B)  Consistency 
C)  Courtesy 
D)  Accessibility 
A)  Conformity 
B)  Consistency 
C)  Courtesy 
D)  Accessibility

Question 7

Unlike services, manufacturing is performed away from the customer.

Accepted Answer

A) True 
 B)False

Question 8

_____ is the term used in the health care profession to denote quality initiatives methods.

Accepted Answer

A)  Total health quality 
B)  Continuous quality improvement 
C)  Medical quality improvement 
D)  Comprehensive health initiative 
A)  Total health quality 
B)  Continuous quality improvement 
C)  Medical quality improvement 
D)  Comprehensive health initiative

Question 9

Which of the following is not performance data at the process level?

Accepted Answer

A)  Yields 
B)  Cycle times 
C)  Productivity measures 
D)  Market indicators 
A)  Yields 
B)  Cycle times 
C)  Productivity measures 
D)  Market indicators

Which of the following is not a classification of teamwork?

As part of the evolving understanding of quality management, many began to use the term _ to contrast the difference between managing for quality in all organizational processes and focusing solely on manufacturing quality - _.

In 1984, the U.S Government designated November as the National Quality Month.

McGregor's Theory X model of motivation says that:

Which of the following is not true regarding the agency theory?

Which of the following is not one of the critical service dimensions?

Unlike services, manufacturing is performed away from the customer.

_____ is the term used in the health care profession to denote quality initiatives methods.

Which of the following is not performance data at the process level?

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Tools and Techniques for Quality Improvement

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer-Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters

Exam 1: Introduction to Quality and Performance Excellence

Which of the following is not a classification of teamwork?

As part of the evolving understanding of quality management, many began to use the term _____ to contrast the difference between managing for quality in all organizational processes and focusing solely on manufacturing quality - _____.

In 1984, the U.S Government designated November as the National Quality Month.

McGregor's Theory X model of motivation says that:

Which of the following is not true regarding the agency theory?

Which of the following is not one of the critical service dimensions?

Unlike services, manufacturing is performed away from the customer.

_____ is the term used in the health care profession to denote quality initiatives methods.

Which of the following is not performance data at the process level?

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Tools and Techniques for Quality Improvement

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer-Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters

As part of the evolving understanding of quality management, many began to use the term _ to contrast the difference between managing for quality in all organizational processes and focusing solely on manufacturing quality - _.