Question 1

Emotional signals are always intuitive.

Accepted Answer

A) True 
 B)False  False

Question 2

Selene and Rita are both engineers at a highly innovative technology company. They are both very creative people. Selene has 15 years of engineering background, a high need for achievement, and strong task motivation, whereas Rita prides herself on her high openness to experience, strong self-direction, and ability to evaluate the potential usefulness of ideas.
-According to the characteristics of creative people, which areas are Selene's strongest?

Accepted Answer

A)  independent imagination and experience 
B)  persistence and practical intelligence 
C)  cognitive and practical intelligence 
D)  experience and persistence 
E)  experience only 
A)  independent imagination and experience 
B)  persistence and practical intelligence 
C)  cognitive and practical intelligence 
D)  experience and persistence 
E)  experience only D

Question 3

________ can be defined as the view that people should and typically do use logic and all available information to choose the alternative with the highest value.

Accepted Answer

A)  Subjective expected utility maximization 
B)  The rational choice decision-making process 
C)  Bounded rationality 
D)  Decision making 
E)  Intuition 
A)  Subjective expected utility maximization 
B)  The rational choice decision-making process 
C)  Bounded rationality 
D)  Decision making 
E)  Intuition B

Question 4

The Braided Bread company is struggling with how to break into the bagel market. They see this as an opportunity for growth, as it would not require any new machinery. The downside is that there is already a bagel shop in town.
-What would Braided Bread do immediately after choosing the best decision process?

Accepted Answer

A)  Discover or develop possible choices. 
B)  Identify the problem. 
C)  Evaluate the decision. 
D)  Implement the decision. 
E)  Identify the opportunity. 
A)  Discover or develop possible choices. 
B)  Identify the problem. 
C)  Evaluate the decision. 
D)  Implement the decision. 
E)  Identify the opportunity.

Question 5

George is a manager for InnoBLAST Inc., a web-based applications company. In an attempt to promote new ideas, George decides to allow his engineering team to devote 15 percent of their work time to whatever projects they would like to work on and reduces their assigned workload. He then institutes a 30-minute period each morning where the team members are asked to look over their current project list for the day and develop more knowledge about a task before they move on to work on their assigned tasks.
-The 30-minute time period set aside each morning by George should help promote which stages of the creative process?

Accepted Answer

A)  preparation and verification 
B)  incubation and illumination 
C)  illumination and preparation 
D)  verification and preparation 
E)  both preparation and incubation 
A)  preparation and verification 
B)  incubation and illumination 
C)  illumination and preparation 
D)  verification and preparation 
E)  both preparation and incubation

Question 6

The gap between "what is" and "what ought to be" is also called a

Accepted Answer

A)  valence. 
B)  problem. 
C)  opportunity. 
D)  choice. 
E)  decision. 
A)  valence. 
B)  problem. 
C)  opportunity. 
D)  choice. 
E)  decision.

Question 7

Decision makers compare alternatives against an implicit favorite because

Accepted Answer

A)  they want to minimize confirmation bias. 
B)  they want to minimize cognitive dissonance. 
C)  they prefer evaluating all possible choices at the same time. 
D)  they are influenced by the prospect theory effect. 
E)  they usually prefer rational decision making rather than using their intuition. 
A)  they want to minimize confirmation bias. 
B)  they want to minimize cognitive dissonance. 
C)  they prefer evaluating all possible choices at the same time. 
D)  they are influenced by the prospect theory effect. 
E)  they usually prefer rational decision making rather than using their intuition.

Question 8

Alvin, the production manager at the Paragon Company, wants to select the best supplier of raw materials from among several vendors. He has several choices and has done research into which company provides the best services and products. One company is known to be extremely timely, another is much lower in price but often late in deliveries, and the third is well-known to provide the highest quality products available.
-According to the rational decision-making process, Alvin should select the vendor that offers the most

Accepted Answer

A)  discounts. 
B)  deliveries. 
C)  satisfaction. 
D)  expectancy. 
E)  quality. 
A)  discounts. 
B)  deliveries. 
C)  satisfaction. 
D)  expectancy. 
E)  quality.

Question 9

When someone says, "The lightbulb just went on," they are in the ________ stage.

Accepted Answer

A)  incubation 
B)  illumination 
C)  preparation 
D)  verification 
E)  convergent thinking 
A)  incubation 
B)  illumination 
C)  preparation 
D)  verification 
E)  convergent thinking

Question 10

George is a manager for InnoBLAST Inc., a web-based applications company. In an attempt to promote new ideas, George decides to allow his engineering team to devote 15 percent of their work time to whatever projects they would like to work on and reduces their assigned workload. He then institutes a 30-minute period each morning where the team members are asked to look over their current project list for the day and develop more knowledge about a task before they move on to work on their assigned tasks.
-George is attempting to promote

Accepted Answer

A)  employee relations. 
B)  employee creativity. 
C)  employee work/life balance. 
D)  satisficing. 
E)  decision structure. 
A)  employee relations. 
B)  employee creativity. 
C)  employee work/life balance. 
D)  satisficing. 
E)  decision structure.

Question 11

Executive teams in successful companies are often less vigilant about competitors and other environmental threats. How is this explained in terms of emotions and decision making?

Accepted Answer

A)  Executives rely on emotions more than other decision makers. 
B)  Executives are more in tune with their emotional markers. 
C)  When we are in a positive mood, we pay less attention to details. 
D)  When we are in a positive mood we pay more attention to details. 
E)  Executives are ignoring sunk costs. 
A)  Executives rely on emotions more than other decision makers. 
B)  Executives are more in tune with their emotional markers. 
C)  When we are in a positive mood, we pay less attention to details. 
D)  When we are in a positive mood we pay more attention to details. 
E)  Executives are ignoring sunk costs.

Question 12

The ________ of design thinking states that no creative solution is truly original.

Accepted Answer

A)  human rule 
B)  ambiguity rule 
C)  re-design rule 
D)  tangible rule 
E)  incubation rule 
A)  human rule 
B)  ambiguity rule 
C)  re-design rule 
D)  tangible rule 
E)  incubation rule

Question 13

Alvin, the production manager at the Paragon Company, wants to select the best supplier of raw materials from among several vendors. He has several choices and has done research into which company provides the best services and products. One company is known to be extremely timely, another is much lower in price but often late in deliveries, and the third is well-known to provide the highest quality products available.
-According to the rational choice decision-making process, the first step in solving this problem would be

Accepted Answer

A)  choosing the best decision process. 
B)  evaluating the decision inputs. 
C)  researching the problem. 
D)  identifying the problem or opportunity. 
E)  researching and evaluating the decision inputs. 
A)  choosing the best decision process. 
B)  evaluating the decision inputs. 
C)  researching the problem. 
D)  identifying the problem or opportunity. 
E)  researching and evaluating the decision inputs.

Question 14

Which of the following is the lowest level of employee involvement?

Accepted Answer

A)  Empower employees to make the decision. 
B)  Ask individual employees for specific information. 
C)  Describe the problem to individual employees and ask for information. 
D)  Create a team to make the decision. 
E)  Create a team to make recommendations. 
A)  Empower employees to make the decision. 
B)  Ask individual employees for specific information. 
C)  Describe the problem to individual employees and ask for information. 
D)  Create a team to make the decision. 
E)  Create a team to make recommendations.

Question 15

The rational choice model describes decision making as a nonconscious process of moving toward a desirable state of affairs.

Accepted Answer

A) True 
 B)False

Question 16

Selene and Rita are both engineers at a highly innovative technology company. They are both very creative people. Selene has 15 years of engineering background, a high need for achievement, and strong task motivation, whereas Rita prides herself on her high openness to experience, strong self-direction, and ability to evaluate the potential usefulness of ideas.
-According to the characteristics of creative people, which areas are Rita's strongest?

Accepted Answer

A)  independent imagination and experience 
B)  persistence and practical intelligence 
C)  cognitive and practical intelligence 
D)  experience and persistence 
E)  intelligence and independent imagination 
A)  independent imagination and experience 
B)  persistence and practical intelligence 
C)  cognitive and practical intelligence 
D)  experience and persistence 
E)  intelligence and independent imagination

Question 17

Mental models make it easier for decision makers to frame a problem or opportunity.

Accepted Answer

A) True 
 B)False

Question 18

George is a manager for InnoBLAST Inc., a web-based applications company. In an attempt to promote new ideas, George decides to allow his engineering team to devote 15 percent of their work time to whatever projects they would like to work on and reduces their assigned workload. He then institutes a 30-minute period each morning where the team members are asked to look over their current project list for the day and develop more knowledge about a task before they move on to work on their assigned tasks.
-George encourages employees to discover new ideas and advises them that reasonable mistakes are tolerated and expected in that discovery process. By doing this, George is helping to develop ________ in the work unit.

Accepted Answer

A)  convergent thinking 
B)  the prospect theory effect 
C)  a learning orientation 
D)  cross-pollination 
E)  intuition 
A)  convergent thinking 
B)  the prospect theory effect 
C)  a learning orientation 
D)  cross-pollination 
E)  intuition

Question 19

The Braided Bread company is struggling with how to break into the bagel market. They see this as an opportunity for growth, as it would not require any new machinery. The downside is that there is already a bagel shop in town.
-Braided Bread has selected a choice and now needs to

Accepted Answer

A)  choose the best decision process. 
B)  develop additional possible choices. 
C)  implement the selected choice. 
D)  discover alternative choices. 
E)  evaluate the selected choice. 
A)  choose the best decision process. 
B)  develop additional possible choices. 
C)  implement the selected choice. 
D)  discover alternative choices. 
E)  evaluate the selected choice.

Question 20

The highest form of employee involvement is

Accepted Answer

A)  to recommend solutions. 
B)  to facilitate the decision. 
C)  organizational democracy. 
D)  having a team recommend solutions. 
E)  restricting decision making to top executives. 
A)  to recommend solutions. 
B)  to facilitate the decision. 
C)  organizational democracy. 
D)  having a team recommend solutions. 
E)  restricting decision making to top executives.

Emotional signals are always intuitive.

________ can be defined as the view that people should and typically do use logic and all available information to choose the alternative with the highest value.

The gap between "what is" and "what ought to be" is also called a

Decision makers compare alternatives against an implicit favorite because

When someone says, "The lightbulb just went on," they are in the ________ stage.

Executive teams in successful companies are often less vigilant about competitors and other environmental threats. How is this explained in terms of emotions and decision making?

The ________ of design thinking states that no creative solution is truly original.

Which of the following is the lowest level of employee involvement?

The rational choice model describes decision making as a nonconscious process of moving toward a desirable state of affairs.

Mental models make it easier for decision makers to frame a problem or opportunity.

The Braided Bread company is struggling with how to break into the bagel market. They see this as an opportunity for growth, as it would not require any new machinery. The downside is that there is already a bagel shop in town. -Braided Bread has selected a choice and now needs to

The highest form of employee involvement is

Introduction to the Field of Organizational Behavior

Individual Differences: Personality and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 7: Decision Making and Creativity

Emotional signals are always intuitive.

________ can be defined as the view that people should and typically do use logic and all available information to choose the alternative with the highest value.

The gap between "what is" and "what ought to be" is also called a

Decision makers compare alternatives against an implicit favorite because

When someone says, "The lightbulb just went on," they are in the ________ stage.

Executive teams in successful companies are often less vigilant about competitors and other environmental threats. How is this explained in terms of emotions and decision making?

The ________ of design thinking states that no creative solution is truly original.

Which of the following is the lowest level of employee involvement?

The rational choice model describes decision making as a nonconscious process of moving toward a desirable state of affairs.

Mental models make it easier for decision makers to frame a problem or opportunity.

The Braided Bread company is struggling with how to break into the bagel market. They see this as an opportunity for growth, as it would not require any new machinery. The downside is that there is already a bagel shop in town. -Braided Bread has selected a choice and now needs to

The highest form of employee involvement is

Introduction to the Field of Organizational Behavior

Individual Differences: Personality and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters