Question 1

One problem that can occur with perceptual organization is the confirmation bias.

Accepted Answer

A) True 
 B)False  False

Question 2

Juan scans the work area, notices that there is a lot of loud talking and individuals seem frustrated about not being heard. He is trying to make sense of the scene using

Accepted Answer

A)  attributions 
B)  perception. 
C)  stereotyping. 
D)  social identification. 
E)  motivation. 
A)  attributions 
B)  perception. 
C)  stereotyping. 
D)  social identification. 
E)  motivation. B

Question 3

The self-fulfilling prophecy effect is ________ at the beginning of a relationship.

Accepted Answer

A)  weaker 
B)  neutral 
C)  stronger 
D)  dependable 
E)  uncertain 
A)  weaker 
B)  neutral 
C)  stronger 
D)  dependable 
E)  uncertain C

Question 4

If José takes credit for work done on time, but blames his coworkers for his delays, his perception of the situation may be due to

Accepted Answer

A)  fundamental attribution error. 
B)  primacy effect. 
C)  self-fulfilling prophecy. 
D)  self-serving bias. 
E)  projection bias. 
A)  fundamental attribution error. 
B)  primacy effect. 
C)  self-fulfilling prophecy. 
D)  self-serving bias. 
E)  projection bias.

Question 5

High consistency exists when the individual's identities are compatible with one another and with his or her actual personality traits, values, and other attributes.

Accepted Answer

A) True 
 B)False

Question 6

One way to increase the open area of the Johari window is through disclosure of one's beliefs and feelings.

Accepted Answer

A) True 
 B)False

Question 7

A person is browsing a store, and there are a lot of stimuli in the environment. Which of the following occurs first?

Accepted Answer

A)  selective attention and emotional marker response 
B)  perceptual organization and interpretation 
C)  selective attention and perceptual interpretation 
D)  emotional marker response and attitude formation 
E)  behavior 
A)  selective attention and emotional marker response 
B)  perceptual organization and interpretation 
C)  selective attention and perceptual interpretation 
D)  emotional marker response and attitude formation 
E)  behavior

Question 8

People who define themselves by their work have ________, which explains their tendency to have lower absenteeism and turnover.

Accepted Answer

A)  low complexity 
B)  high complexity 
C)  self-esteem 
D)  high clarity 
E)  self-expansion 
A)  low complexity 
B)  high complexity 
C)  self-esteem 
D)  high clarity 
E)  self-expansion

Question 9

A manager believes in the philosophy of ________. His self-fulfilling prophecies are likely to improve organizational performance.

Accepted Answer

A)  halo effect 
B)  regency effect 
C)  positive organizational behavior 
D)  false-consensus effect 
E)  primacy effect 
A)  halo effect 
B)  regency effect 
C)  positive organizational behavior 
D)  false-consensus effect 
E)  primacy effect

Question 10

Emmie got a job transfer from Italy to New York. Soon, she started to understand the mental models held by colleagues from other cultures, as well as their emotional experiences in a given situation. Further, she started to effectively use words and behaviors that were compatible with the local culture of New York.
-Which of the following features of a global mindset occurred in Emmie's life?

Accepted Answer

A)  the ability to process complex information about novel environments 
B)  the capacity to empathize and act effectively across cultures 
C)  the capacity to comprehend and reconcile intracultural matters 
D)  the ability to develop more of a local than a global frame of reference about their business 
E)  the ability to comprehend and reconcile intercultural matters with multiple levels of thinking 
A)  the ability to process complex information about novel environments 
B)  the capacity to empathize and act effectively across cultures 
C)  the capacity to comprehend and reconcile intracultural matters 
D)  the ability to develop more of a local than a global frame of reference about their business 
E)  the ability to comprehend and reconcile intercultural matters with multiple levels of thinking

Question 11

The ________ would cause a supervisor to believe that an employee's lateness is due to a lack of motivation to attend work rather than factors beyond the employee's control.

Accepted Answer

A)  self-fulfilling prophecy 
B)  self-serving bias 
C)  Johari window 
D)  halo effect 
E)  fundamental attribution error 
A)  self-fulfilling prophecy 
B)  self-serving bias 
C)  Johari window 
D)  halo effect 
E)  fundamental attribution error

Question 12

Many students have an image of a "typical" classroom lecture setup: desks facing front, instructor in front, etc. This image is perceptually known as a(n)

Accepted Answer

A)  mental model. 
B)  self-fullfilling prophecy. 
C)  external attribution. 
D)  confirmation bias. 
E)  stereotype. 
A)  mental model. 
B)  self-fullfilling prophecy. 
C)  external attribution. 
D)  confirmation bias. 
E)  stereotype.

Question 13

Unintentional discrimination occurs when decision makers rely on ________ to establish notions of the "ideal" person.

Accepted Answer

A)  stereotypes 
B)  empathy 
C)  homogenization 
D)  differentiation 
E)  categorization 
A)  stereotypes 
B)  empathy 
C)  homogenization 
D)  differentiation 
E)  categorization

Question 14

Emmie got a job transfer from Italy to New York. Soon, she started to understand the mental models held by colleagues from other cultures, as well as their emotional experiences in a given situation. Further, she started to effectively use words and behaviors that were compatible with the local culture of New York.
-Before leaving Italy, Emmie believed that all New Yorkers were rude, loud, and apathetic to strangers. Her views changed after several months of close contact with her new coworkers. This change is a result of

Accepted Answer

A)  stereotyping. 
B)  the contact hypothesis. 
C)  a global mindset. 
D)  empathy. 
E)  disclosure. 
A)  stereotyping. 
B)  the contact hypothesis. 
C)  a global mindset. 
D)  empathy. 
E)  disclosure.

Question 15

You attribute a classmate's poor test performance to their laziness and lack of studying, even though they had been very ill recently. This is an example of

Accepted Answer

A)  the halo effect. 
B)  the false-consensus effect. 
C)  the fundamental attribution error. 
D)  discrimination. 
E)  the self-serving bias. 
A)  the halo effect. 
B)  the false-consensus effect. 
C)  the fundamental attribution error. 
D)  discrimination. 
E)  the self-serving bias.

Question 16

When a person exhibits a "can-do" attitude, they have high

Accepted Answer

A)  self-esteem. 
B)  self-verification. 
C)  locus of control. 
D)  self-efficacy. 
E)  empathy. 
A)  self-esteem. 
B)  self-verification. 
C)  locus of control. 
D)  self-efficacy. 
E)  empathy.

Question 17

One problem with diversity awareness training is that teaching people to reject incorrect stereotypes can have the unintended effect of reinforcing rather than reducing reliance on those stereotypes.

Accepted Answer

A) True 
 B)False

Question 18

________ is the process of attending to some information received by our senses and ignoring other information.

Accepted Answer

A)  Personal identification 
B)  Social learning 
C)  Projection 
D)  Stereotyping 
E)  Selective attention 
A)  Personal identification 
B)  Social learning 
C)  Projection 
D)  Stereotyping 
E)  Selective attention

Question 19

Wendy is presenting at an important meeting. She presents her ideas, and everyone is silent. Wendy assumes that the silence indicates agreement. Which perceptual error explains Wendy's conclusion?

Accepted Answer

A)  halo effect 
B)  false-consensus effect 
C)  primacy effect 
D)  recency effect 
E)  attribution 
A)  halo effect 
B)  false-consensus effect 
C)  primacy effect 
D)  recency effect 
E)  attribution

Question 20

Self-concept can be described by three characteristics:

Accepted Answer

A)  self, enhancement, and evaluation. 
B)  complexity, consistency, and clarity. 
C)  evaluation, verification, and complexity. 
D)  self, consistency, and clarity. 
E)  stability, clarity, and ambiguity. 
A)  self, enhancement, and evaluation. 
B)  complexity, consistency, and clarity. 
C)  evaluation, verification, and complexity. 
D)  self, consistency, and clarity. 
E)  stability, clarity, and ambiguity.

One problem that can occur with perceptual organization is the confirmation bias.

Juan scans the work area, notices that there is a lot of loud talking and individuals seem frustrated about not being heard. He is trying to make sense of the scene using

The self-fulfilling prophecy effect is ________ at the beginning of a relationship.

If José takes credit for work done on time, but blames his coworkers for his delays, his perception of the situation may be due to

High consistency exists when the individual's identities are compatible with one another and with his or her actual personality traits, values, and other attributes.

One way to increase the open area of the Johari window is through disclosure of one's beliefs and feelings.

A person is browsing a store, and there are a lot of stimuli in the environment. Which of the following occurs first?

People who define themselves by their work have ________, which explains their tendency to have lower absenteeism and turnover.

A manager believes in the philosophy of ________. His self-fulfilling prophecies are likely to improve organizational performance.

The ________ would cause a supervisor to believe that an employee's lateness is due to a lack of motivation to attend work rather than factors beyond the employee's control.

Many students have an image of a "typical" classroom lecture setup: desks facing front, instructor in front, etc. This image is perceptually known as a(n)

Unintentional discrimination occurs when decision makers rely on ________ to establish notions of the "ideal" person.

You attribute a classmate's poor test performance to their laziness and lack of studying, even though they had been very ill recently. This is an example of

When a person exhibits a "can-do" attitude, they have high

One problem with diversity awareness training is that teaching people to reject incorrect stereotypes can have the unintended effect of reinforcing rather than reducing reliance on those stereotypes.

________ is the process of attending to some information received by our senses and ignoring other information.

Wendy is presenting at an important meeting. She presents her ideas, and everyone is silent. Wendy assumes that the silence indicates agreement. Which perceptual error explains Wendy's conclusion?

Self-concept can be described by three characteristics:

Introduction to the Field of Organizational Behavior

Individual Differences: Personality and Values

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 3: Perceiving Ourselves and Others in Organizations

One problem that can occur with perceptual organization is the confirmation bias.

Juan scans the work area, notices that there is a lot of loud talking and individuals seem frustrated about not being heard. He is trying to make sense of the scene using

The self-fulfilling prophecy effect is ________ at the beginning of a relationship.

If José takes credit for work done on time, but blames his coworkers for his delays, his perception of the situation may be due to

High consistency exists when the individual's identities are compatible with one another and with his or her actual personality traits, values, and other attributes.

One way to increase the open area of the Johari window is through disclosure of one's beliefs and feelings.

A person is browsing a store, and there are a lot of stimuli in the environment. Which of the following occurs first?

People who define themselves by their work have ________, which explains their tendency to have lower absenteeism and turnover.

A manager believes in the philosophy of ________. His self-fulfilling prophecies are likely to improve organizational performance.

The ________ would cause a supervisor to believe that an employee's lateness is due to a lack of motivation to attend work rather than factors beyond the employee's control.

Many students have an image of a "typical" classroom lecture setup: desks facing front, instructor in front, etc. This image is perceptually known as a(n)

Unintentional discrimination occurs when decision makers rely on ________ to establish notions of the "ideal" person.

You attribute a classmate's poor test performance to their laziness and lack of studying, even though they had been very ill recently. This is an example of

When a person exhibits a "can-do" attitude, they have high

One problem with diversity awareness training is that teaching people to reject incorrect stereotypes can have the unintended effect of reinforcing rather than reducing reliance on those stereotypes.

________ is the process of attending to some information received by our senses and ignoring other information.

Wendy is presenting at an important meeting. She presents her ideas, and everyone is silent. Wendy assumes that the silence indicates agreement. Which perceptual error explains Wendy's conclusion?

Self-concept can be described by three characteristics:

Introduction to the Field of Organizational Behavior

Individual Differences: Personality and Values

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters