Question 1

Team rewards

Accepted Answer

A)  are better for employees who work in interdependent jobs. 
B)  are highly discouraged. 
C)  use competition instead of cooperation. 
D)  are preferred by low-collectivism cultures. 
E)  ignore employee preferences. 
A)  are better for employees who work in interdependent jobs. 
B)  are highly discouraged. 
C)  use competition instead of cooperation. 
D)  are preferred by low-collectivism cultures. 
E)  ignore employee preferences.

Question 2

A large retail organization previously divided work among its four employee-benefits staff into distinct specializations. One person answered all questions about superannuation (pension plans), another answered all questions about various forms of paid time-off (e.g., vacations), and so on. These jobs were recently restructured so that each employee-benefits person answers all questions for people in a particular geographic area. One staff member is responsible for all employee-benefits inquiries from anyone in a particular geographic region.
-This job restructuring is an example of

Accepted Answer

A)  self-leadership. 
B)  job enrichment. 
C)  job rotation. 
D)  scientific management. 
E)  self-monitoring. 
A)  self-leadership. 
B)  job enrichment. 
C)  job rotation. 
D)  scientific management. 
E)  self-monitoring.

Question 3

Rewards work best when they are valued. Which reward below would an employee most likely value?

Accepted Answer

A)  a nice thank you card 
B)  a $10 gift card to a local grocery store 
C)  a wall plaque 
D)  a product of their choice from a list 
E)  an engraved paperweight 
A)  a nice thank you card 
B)  a $10 gift card to a local grocery store 
C)  a wall plaque 
D)  a product of their choice from a list 
E)  an engraved paperweight

Question 4

A video journalist's job consists of operating the camera, reporting the story, and often editing the work, whereas these three tasks were traditionally performed by three people. Video journalism is an example of

Accepted Answer

A)  self-leadership and job enlargement. 
B)  job enrichment and self-leadership. 
C)  job enlargement and job specialization. 
D)  job specialization and self-leadership. 
E)  job enrichment and job enlargement. 
A)  self-leadership and job enlargement. 
B)  job enrichment and self-leadership. 
C)  job enlargement and job specialization. 
D)  job specialization and self-leadership. 
E)  job enrichment and job enlargement.

Question 5

Which of the following tends to occur when job specialization results in each factory employee completing a tiny part of the overall product?

Accepted Answer

A)  It becomes much more difficult to reward employees for their individual or team performance. 
B)  Employees have more difficulty noticing quality problems with the overall output. 
C)  It becomes more difficult for employees to become efficient in their job. 
D)  Employees tend to experience higher motivation and job satisfaction. 
E)  Employees tend to feel much more motivated to complete their work. 
A)  It becomes much more difficult to reward employees for their individual or team performance. 
B)  Employees have more difficulty noticing quality problems with the overall output. 
C)  It becomes more difficult for employees to become efficient in their job. 
D)  Employees tend to experience higher motivation and job satisfaction. 
E)  Employees tend to feel much more motivated to complete their work.

Question 6

Which of the following reward practices results in employees experiencing worse physical and emotional health?

Accepted Answer

A)  commissions 
B)  fixed pay 
C)  piece-rate 
D)  skill-based pay 
E)  paid time off 
A)  commissions 
B)  fixed pay 
C)  piece-rate 
D)  skill-based pay 
E)  paid time off

Question 7

Which of the following statements regarding the meaning of money is correct?

Accepted Answer

A)  The meaning of money is the same across different cultures. 
B)  The meaning of money is the same to men and women. 
C)  Money can generate a variety of emotions, some of which are negative. 
D)  Everyone agrees on the meaning of money. 
E)  Money has no symbolic value. 
A)  The meaning of money is the same across different cultures. 
B)  The meaning of money is the same to men and women. 
C)  Money can generate a variety of emotions, some of which are negative. 
D)  Everyone agrees on the meaning of money. 
E)  Money has no symbolic value.

Question 8

Employees need to see a line-of-sight between their performance and rewards. In other words, rewards must be

Accepted Answer

A)  valued. 
B)  valuable. 
C)  relevant. 
D)  unintended. 
E)  team based. 
A)  valued. 
B)  valuable. 
C)  relevant. 
D)  unintended. 
E)  team based.

Question 9

Mack is a new head of information technology (IT) operations at a regional retail firm. He has inherited a unit that has low morale, poor performance, and high turnover. He needs to find a way to empower his employees. Based on the information below, identify which dimension he has chosen to employ.
-The previous manager received, but did not share with staff, personal messages sent from employees throughout the company who had been affected (favorably and adversely) by the work performed by the IT unit. Employees felt left out and unimportant. Mack started sharing these messages with IT staff. These messages potentially increase employees' a sense of ________ in their work.

Accepted Answer

A)  meaning 
B)  self-determination 
C)  competence 
D)  job enrichment 
E)  freedom 
A)  meaning 
B)  self-determination 
C)  competence 
D)  job enrichment 
E)  freedom

Question 10

________ is the use of different talents to complete a variety of work activities.

Accepted Answer

A)  Skill variety 
B)  Task identity 
C)  Task significance 
D)  Autonomy 
E)  Job feedback 
A)  Skill variety 
B)  Task identity 
C)  Task significance 
D)  Autonomy 
E)  Job feedback

Question 11

Which one of the following types of rewards motivates employees to learn new skills?

Accepted Answer

A)  gainsharing 
B)  job status 
C)  competency-based 
D)  membership/seniority 
E)  task performance 
A)  gainsharing 
B)  job status 
C)  competency-based 
D)  membership/seniority 
E)  task performance

Question 12

Frederick Winslow Taylor was one of the strongest advocates of

Accepted Answer

A)  low levels of job specialization. 
B)  self-leadership. 
C)  job enrichment. 
D)  high levels of job specialization. 
E)  employee empowerment. 
A)  low levels of job specialization. 
B)  self-leadership. 
C)  job enrichment. 
D)  high levels of job specialization. 
E)  employee empowerment.

Question 13

Positive self-talk motivates employees by increasing their self-efficacy.

Accepted Answer

A) True 
 B)False

Question 14

How can companies improve the pay-performance linkage?

Accepted Answer

A)  rely on few sources of information 
B)  apply rewards once a year 
C)  use rewards in small doses 
D)  through gainsharing and ESOPs 
E)  demonstrate the success of competitive strategies 
A)  rely on few sources of information 
B)  apply rewards once a year 
C)  use rewards in small doses 
D)  through gainsharing and ESOPs 
E)  demonstrate the success of competitive strategies

Question 15

One basic tenet of job specialization is that employees perform

Accepted Answer

A)  a variety of challenging tasks. 
B)  below their capabilities. 
C)  inefficiently. 
D)  standardized tasks. 
E)  unproductively. 
A)  a variety of challenging tasks. 
B)  below their capabilities. 
C)  inefficiently. 
D)  standardized tasks. 
E)  unproductively.

Question 16

The scientific management toolkit consists of all of the following except

Accepted Answer

A)  employee selection. 
B)  training. 
C)  goal setting. 
D)  clarity on the big picture. 
E)  work incentives. 
A)  employee selection. 
B)  training. 
C)  goal setting. 
D)  clarity on the big picture. 
E)  work incentives.

Question 17

With the right individuals, job characteristics, and organizational environment, psychological empowerment can substantially improve motivation and performance. However, organizational and cultural conditions can limit the extent to which the conditions for empowerment produce feelings of empowerment because of

Accepted Answer

A)  decreased autonomy. 
B)  lack of trust in leadership. 
C)  improved motivation. 
D)  increased performance. 
E)  unlimited communication. 
A)  decreased autonomy. 
B)  lack of trust in leadership. 
C)  improved motivation. 
D)  increased performance. 
E)  unlimited communication.

Question 18

Studies indicate that most of our self-talk is

Accepted Answer

A)  positive. 
B)  negative. 
C)  neutral. 
D)  unconscious. 
E)  directed at others. 
A)  positive. 
B)  negative. 
C)  neutral. 
D)  unconscious. 
E)  directed at others.

Question 19

Fred takes his work very seriously. He feels his work has direct impact on the job outcomes. He has a sense of

Accepted Answer

A)  experienced meaningfulness. 
B)  job feedback. 
C)  experienced responsibility. 
D)  task identity. 
E)  knowledge of results. 
A)  experienced meaningfulness. 
B)  job feedback. 
C)  experienced responsibility. 
D)  task identity. 
E)  knowledge of results.

Question 20

A cable TV company redesigned jobs so that one employee interacts directly with customers, connects and disconnects their cable service, installs their special services, and collects overdue accounts in an assigned area. They also decided to do away with scripted customer interaction manuals and allow each employee to determine how best to interact with each customer. Previously, each task was performed by a different person, and the customer interacted only with someone at the head office.This change most likely increased all of the following for each employee except

Accepted Answer

A)  skill variety. 
B)  task identity. 
C)  task significance. 
D)  dependence. 
E)  autonomy. 
A)  skill variety. 
B)  task identity. 
C)  task significance. 
D)  dependence. 
E)  autonomy.

Team rewards

Rewards work best when they are valued. Which reward below would an employee most likely value?

A video journalist's job consists of operating the camera, reporting the story, and often editing the work, whereas these three tasks were traditionally performed by three people. Video journalism is an example of

Which of the following tends to occur when job specialization results in each factory employee completing a tiny part of the overall product?

Which of the following reward practices results in employees experiencing worse physical and emotional health?

Which of the following statements regarding the meaning of money is correct?

Employees need to see a line-of-sight between their performance and rewards. In other words, rewards must be

________ is the use of different talents to complete a variety of work activities.

Which one of the following types of rewards motivates employees to learn new skills?

Frederick Winslow Taylor was one of the strongest advocates of

Positive self-talk motivates employees by increasing their self-efficacy.

How can companies improve the pay-performance linkage?

One basic tenet of job specialization is that employees perform

The scientific management toolkit consists of all of the following except

Studies indicate that most of our self-talk is

Fred takes his work very seriously. He feels his work has direct impact on the job outcomes. He has a sense of

Introduction to the Field of Organizational Behavior

Individual Differences: Personality and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 6: Applied Performance Practices

Team rewards

Rewards work best when they are valued. Which reward below would an employee most likely value?

A video journalist's job consists of operating the camera, reporting the story, and often editing the work, whereas these three tasks were traditionally performed by three people. Video journalism is an example of

Which of the following tends to occur when job specialization results in each factory employee completing a tiny part of the overall product?

Which of the following reward practices results in employees experiencing worse physical and emotional health?

Which of the following statements regarding the meaning of money is correct?

Employees need to see a line-of-sight between their performance and rewards. In other words, rewards must be

________ is the use of different talents to complete a variety of work activities.

Which one of the following types of rewards motivates employees to learn new skills?

Frederick Winslow Taylor was one of the strongest advocates of

Positive self-talk motivates employees by increasing their self-efficacy.

How can companies improve the pay-performance linkage?

One basic tenet of job specialization is that employees perform

The scientific management toolkit consists of all of the following except

Studies indicate that most of our self-talk is

Fred takes his work very seriously. He feels his work has direct impact on the job outcomes. He has a sense of

Introduction to the Field of Organizational Behavior

Individual Differences: Personality and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters