Question 1

When communication is scripted, we are forced to think carefully about what we say.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is true of memory?

Accepted Answer

A)  False memories are very rare; well-adjusted people do not have false memories. 
B)  Memory can be affected by stress. 
C)  Memory can be improved if retroactive inhibition occurs. 
D)  All of the above 
A)  False memories are very rare; well-adjusted people do not have false memories. 
B)  Memory can be affected by stress. 
C)  Memory can be improved if retroactive inhibition occurs. 
D)  All of the above

Question 3

Hearing and listening are identical processes.

Accepted Answer

A) True 
 B)False

Question 4

Why does listening often fail? What are some things that can be done to improve listening?

Accepted Answer

Listening often fails for a variety of r

Question 5

Listening ability decreases with education. Whereas listening is relatively good in first grade, it generally decreases by high school.

Accepted Answer

A) True 
 B)False

Question 6

Attention that is guided by personal plans and goals is called involuntary attention.

Accepted Answer

A) True 
 B)False

Question 7

What is paraphrasing? Why is it a good idea to paraphrase during empathic listening?

Accepted Answer

Paraphrasing is the act of rephrasing or

Question 8

The more highly scripted an action, the more mindlessly we follow it.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a description (rather than an inference or an evaluation)?

Accepted Answer

A)  When I asked Barry the question, he shifted his gaze and didn't make eye contact. 
B)  Barry is very annoying; you can't have a decent conversation with him. 
C)  Barry is lying to me. 
D)  All of the above 
A)  When I asked Barry the question, he shifted his gaze and didn't make eye contact. 
B)  Barry is very annoying; you can't have a decent conversation with him. 
C)  Barry is lying to me. 
D)  All of the above

Question 10

When listeners try to make sense of incoming stimuli, they do three things. What are they? Give examples.

Accepted Answer

When listeners try to make sense of inco

Question 11

The gap between Americans' listening ability and their performance is due to

Accepted Answer

A)  the low value Americans place on listening. 
B)  the fact that teachers often don't challenge students to listen carefully. 
C)  the fact that parents often discourage listening. 
D)  All of the above 
A)  the low value Americans place on listening. 
B)  the fact that teachers often don't challenge students to listen carefully. 
C)  the fact that parents often discourage listening. 
D)  All of the above

Question 12

Which of these statements is true of listening?

Accepted Answer

A)  Listening is a social cognitive process. 
B)  Americans are, on the whole, very effective listeners. 
C)  Listening is an active, not a passive, process. 
D)  All of the above are true 
A)  Listening is a social cognitive process. 
B)  Americans are, on the whole, very effective listeners. 
C)  Listening is an active, not a passive, process. 
D)  All of the above are true

Question 13

According to cognitive response theory

Accepted Answer

A)  receivers accept messages not because of what a speaker says but because of their own responses to the speaker. 
B)  emotional material should be avoided during communication because it interferes with comprehension. 
C)  most people's responses to messages are intuitive, based more on feeling than on thought. 
D)  people cannot be taught listening skills. 
A)  receivers accept messages not because of what a speaker says but because of their own responses to the speaker. 
B)  emotional material should be avoided during communication because it interferes with comprehension. 
C)  most people's responses to messages are intuitive, based more on feeling than on thought. 
D)  people cannot be taught listening skills.

Question 14

When the early American settlers used the term "Boston massacre" to describe a minor skirmish with the British, they were using loaded language.

Accepted Answer

A) True 
 B)False

Question 15

Skilled communicators consider only voluntary attention when designing messages; little can be done to capture involuntary attention.

Accepted Answer

A) True 
 B)False

Question 16

Which is an example of triggering?

Accepted Answer

A)  You forgot to take your medicine until you hear someone mentioning taking vitamins; a trigger is a stimulus that helps you retrieve information. 
B)  You hear news so shocking you completely forget your noon meeting; a trigger is surprising information that blocks out memory. 
C)  A friend criticizes you in public; a trigger is a harsh criticism. 
D)  Your prejudice keeps you from processing information fairly; a trigger is a bias or prejudice that keeps someone from being fair. 
A)  You forgot to take your medicine until you hear someone mentioning taking vitamins; a trigger is a stimulus that helps you retrieve information. 
B)  You hear news so shocking you completely forget your noon meeting; a trigger is surprising information that blocks out memory. 
C)  A friend criticizes you in public; a trigger is a harsh criticism. 
D)  Your prejudice keeps you from processing information fairly; a trigger is a bias or prejudice that keeps someone from being fair.

Question 17

When we say a construct is primed, we mean that

Accepted Answer

A)  we associate the construct with past rewards. 
B)  we associate the construct with past punishments. 
C)  because the construct has been mentioned recently, we are sensitive to it. 
D)  we learned the construct very early in life, often in the first 5 years, so it is important. 
A)  we associate the construct with past rewards. 
B)  we associate the construct with past punishments. 
C)  because the construct has been mentioned recently, we are sensitive to it. 
D)  we learned the construct very early in life, often in the first 5 years, so it is important.

Question 18

Active listening is a term used to describe a form of listening in which people multi-task while they are listening.

Accepted Answer

A) True 
 B)False

Question 19

The story that opens chapter three (the story about scientists attending a convention) illustrates that

Accepted Answer

A)  most people attend to and interpret events objectively. 
B)  scientists are better observers than ordinary people. 
C)  the perceptual responses of scientists are less accurate than those of artists. 
D)  perception is a subjective process. 
A)  most people attend to and interpret events objectively. 
B)  scientists are better observers than ordinary people. 
C)  the perceptual responses of scientists are less accurate than those of artists. 
D)  perception is a subjective process.

Question 20

There are some advantages to acting mindlessly, such as processing speed.

Accepted Answer

A) True 
 B)False

When communication is scripted, we are forced to think carefully about what we say.

Which of the following is true of memory?

Hearing and listening are identical processes.

Why does listening often fail? What are some things that can be done to improve listening?

Listening ability decreases with education. Whereas listening is relatively good in first grade, it generally decreases by high school.

Attention that is guided by personal plans and goals is called involuntary attention.

What is paraphrasing? Why is it a good idea to paraphrase during empathic listening?

The more highly scripted an action, the more mindlessly we follow it.

Which of the following is a description (rather than an inference or an evaluation)?

When listeners try to make sense of incoming stimuli, they do three things. What are they? Give examples.

The gap between Americans' listening ability and their performance is due to

Which of these statements is true of listening?

According to cognitive response theory

When the early American settlers used the term "Boston massacre" to describe a minor skirmish with the British, they were using loaded language.

Skilled communicators consider only voluntary attention when designing messages; little can be done to capture involuntary attention.

Which is an example of triggering?

When we say a construct is primed, we mean that

Active listening is a term used to describe a form of listening in which people multi-task while they are listening.

The story that opens chapter three (the story about scientists attending a convention) illustrates that

There are some advantages to acting mindlessly, such as processing speed.

Historical Foundations

Definitions, Models, and Perspectives

Encoding Messages: Spoken Language

Encoding Messages: Nonverbal Communication

Interpersonal Communication

Group Communication

Organizational Communication

Public Communication

Preparing and Presenting Public Speeches

Communication and the Media

Intercultural Communication

Methods of Discovery

Filters

Exam 3: Decoding Messages: Listening and Perception

When communication is scripted, we are forced to think carefully about what we say.

Which of the following is true of memory?

Hearing and listening are identical processes.

Why does listening often fail? What are some things that can be done to improve listening?

Listening ability decreases with education. Whereas listening is relatively good in first grade, it generally decreases by high school.

Attention that is guided by personal plans and goals is called involuntary attention.

What is paraphrasing? Why is it a good idea to paraphrase during empathic listening?

The more highly scripted an action, the more mindlessly we follow it.

Which of the following is a description (rather than an inference or an evaluation)?

When listeners try to make sense of incoming stimuli, they do three things. What are they? Give examples.

The gap between Americans' listening ability and their performance is due to

Which of these statements is true of listening?

According to cognitive response theory

When the early American settlers used the term "Boston massacre" to describe a minor skirmish with the British, they were using loaded language.

Skilled communicators consider only voluntary attention when designing messages; little can be done to capture involuntary attention.

Which is an example of triggering?

When we say a construct is primed, we mean that

Active listening is a term used to describe a form of listening in which people multi-task while they are listening.

The story that opens chapter three (the story about scientists attending a convention) illustrates that

There are some advantages to acting mindlessly, such as processing speed.

Historical Foundations

Definitions, Models, and Perspectives

Encoding Messages: Spoken Language

Encoding Messages: Nonverbal Communication

Interpersonal Communication

Group Communication

Organizational Communication

Public Communication

Preparing and Presenting Public Speeches

Communication and the Media

Intercultural Communication

Methods of Discovery

Filters