Exam 7: Listening

What is the active process of making meaning out of another person's spoken message?

A(n) ________ device is a memory aid that helps people recall important information.

Information overload can impair our ability to listen effectively.

The evaluation stage of listening involves making a value judgment about the merits of what someone else has said.

Your textbook talks about a number of studies that have consistently shown that the majority of people tend to think they are very good listeners. Take a minute to evaluate your own listening skills honestly. What listening habits have you developed that make you a good listener? What could you improve on to become a better listener? Are the strengths or challenges you presented confined to a certain social or relational context (e.g., work, school, familial relationships, romantic relationships)?

Define critical listening and note how it is similar to, and different than, informational listening.

Which of the following statements about the importance of listening is NOT true?

Which kind of listener (people-oriented, action-oriented, content-oriented, or time-oriented) are you? In your answer, explain what your listening style means and give examples from your own life that illustrate how that style fits you best. If you feel you are a blend of two styles, illustrate how.

According to your text, which of the following statements correctly represents the two parts of interpretation?

Advertising campaigns often make exaggerated or untrue claims and hope that at least some consumers will believe them. Think of an advertisement you have seen or heard lately that makes claims that are likely exaggerated or simply untrue. Describe the advertisement and highlight the suspect claim(s). Next, using at least three of the ideas presented in the text and/or class, discuss techniques of better listening that would keep the average consumer from falling for this advertisement. Make sure to explain how the advertisement takes advantage of these techniques.

According to your textbook, people might interrupt for all of the following reasons EXCEPT

Listening nonjudgmentally is important for effective critical listening.

How are men and women different in the information they attend to while listening?

After a lengthy meeting with the boss and several of his coworkers, Alex asked his friend Jeff if he was concerned about the number of layoffs that his boss said were coming. Jeff looked puzzled for a moment before telling Alex that he wasn't sure when exactly their boss had said to expect layoffs. That exchange reflects which of the following myths of listening?

Which of the following statements is true about being skeptical?

Imagine that you are a skills trainer for a local community center and you've been asked to give a talk to troubled couples about the importance of listening. In order to help these couples, you decide to focus your presentation on several barriers to effective listening. Pick at least three of the barriers identified in your textbook. For each, define the listening barrier, come up with an example of the behavior that is appropriate for your audience, and then suggest at least two ways that these couples can avoid the problems associated with that barrier in their relationships.

Dan is an atheist who has a keen interest in politics. Whenever Dan is watching a debate and one of the candidates mentions his or her belief or interest in God, Dan stops listening to that candidate. Sometimes, he'll even change his vote if a candidate he likes mentions God too frequently. Which of the following listening barriers describes Dan?

Which type of listening response includes the use of head nods, facial expressions, and short utterances such as "uh-huh" that signal your interest to the speaker?

In the HURIER model of effective listening, the "I" stands for what?

Rachel finished her oral exam in her Spanish class, and her teacher Señora Lopez evaluated her performance. Although Rachel did well on the exam, and most of Señora Lopez's comments were positive, Rachel focused only on the negative critiques and felt very bad about her performance. Rachel just engaged in which of the following behaviors?