Question 1

Research shows that most interruptions are competitive.

Accepted Answer

A) True 
 B)False

Question 2

Which type of listener engages messages for the intellectual challenges; in other words, he or she likes to think things through?

Accepted Answer

A) content-oriented listener 
B) action-oriented listener 
C) information-oriented listener 
D) intellectual-oriented listener 
A) content-oriented listener 
B) action-oriented listener 
C) information-oriented listener 
D) intellectual-oriented listener

Question 3

Which of the following statements about credibility is FALSE?

Accepted Answer

A) Credibility is a measure of how reliable and trustworthy someone is. 
B) Experience and expertise are the same thing. 
C) Biases can affect a speaker's credibility. 
D) Sometimes research is necessary to determine someone's credibility. 
A) Credibility is a measure of how reliable and trustworthy someone is. 
B) Experience and expertise are the same thing. 
C) Biases can affect a speaker's credibility. 
D) Sometimes research is necessary to determine someone's credibility.

Question 4

How is pseudolistening related to glazing over?

Accepted Answer

A) They are the same thing. 
B) You're actually listening during glazing over, but not during pseudolistening. 
C) You're actually listening during pseudolistening, but not during glazing over. 
D) Glazing over involves pretending to listen, but pseudolistening does not. 
A) They are the same thing. 
B) You're actually listening during glazing over, but not during pseudolistening. 
C) You're actually listening during pseudolistening, but not during glazing over. 
D) Glazing over involves pretending to listen, but pseudolistening does not.

Question 5

We engage in which form of listening when our goal is to evaluate or analyze what we're hearing?

Accepted Answer

A) informational 
B) analytical 
C) critical 
D) empathic 
A) informational 
B) analytical 
C) critical 
D) empathic

Question 6

Hearing is a passive process; listening is an active process.

Accepted Answer

A) True 
 B)False

Question 7

According to your text, which of the following could qualify as noise?

Accepted Answer

A) loud music 
B) feeling hungry 
C) being too hot 
D) all of these 
A) loud music 
B) feeling hungry 
C) being too hot 
D) all of these

Question 8

Regarding probability, which of the following statements is true?

Accepted Answer

A) A statement is certain if its likelihood of being true is at least 95%. 
B) To be possible, a statement has to have greater than a 50% chance of being true. 
C) A statement is possible if there is even the slightest chance, however small, that it might be true. 
D) No statement has a 0% chance of being true. 
A) A statement is certain if its likelihood of being true is at least 95%. 
B) To be possible, a statement has to have greater than a 50% chance of being true. 
C) A statement is possible if there is even the slightest chance, however small, that it might be true. 
D) No statement has a 0% chance of being true.

Question 9

What is information overload? Where does it come from and how can it be avoided?

Accepted Answer

Information overload refers to the overw

Question 10

The tendency to pay attention only to information that supports our values and beliefs is called what?

Accepted Answer

A) vividness effect 
B) mere exposure effect 
C) valuation bias 
D) confirmation bias 
A) vividness effect 
B) mere exposure effect 
C) valuation bias 
D) confirmation bias

Question 11

Research indicates that most people spend more time talking than listening.

Accepted Answer

A) True 
 B)False

Question 12

The vividness effect is the tendency of dramatic, shocking events to distort our perceptions of reality.

Accepted Answer

A) True 
 B)False

Question 13

Which form of listening occurs when you are trying to experience what another person is thinking or feeling?

Accepted Answer

A) critical 
B) empathic 
C) informational 
D) passive 
A) critical 
B) empathic 
C) informational 
D) passive

Question 14

Asking follow-up questions to confirm our interpretations of someone else's statements is a strategy for

Accepted Answer

A) separating what is said from what isn't said. 
B) avoiding the vividness effect. 
C) minimizing the effect of a confirmation bias. 
D) evaluating the speaker's credibility. 
A) separating what is said from what isn't said. 
B) avoiding the vividness effect. 
C) minimizing the effect of a confirmation bias. 
D) evaluating the speaker's credibility.

Question 15

Pick three of the six elements of Brownell's model. Define and give examples of each.

Accepted Answer

Brownell's model is a framework for unde

Question 16

The average person speaks less than 150 words per minute.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following techniques will NOT help people improve their empathic skills?

Accepted Answer

A) listening non-judgmentally to the speaker 
B) acknowledging the speaker's feelings 
C) encouraging the speaker to focus on what he or she still has, instead of what was lost 
D) communicating support to the speaker nonverbally 
A) listening non-judgmentally to the speaker 
B) acknowledging the speaker's feelings 
C) encouraging the speaker to focus on what he or she still has, instead of what was lost 
D) communicating support to the speaker nonverbally

Question 18

On average, we are able to remember about ________ of what we hear.

Accepted Answer

A) 95% 
B) 75% 
C) 50% 
D) 25% 
A) 95% 
B) 75% 
C) 50% 
D) 25%

Question 19

Using concrete examples, compare and contrast hearing and listening.

Accepted Answer

Hearing and listening are often used int

Question 20

Imagine that a close friend of yours just found out that his or her mother has died. How would you respond empathically to your friend's needs? Specifically, what communication behaviors would you try to incorporate into your actions with this person? What communication behaviors would you avoid?

Accepted Answer

First and foremost, I would express my d

Research shows that most interruptions are competitive.

Which type of listener engages messages for the intellectual challenges; in other words, he or she likes to think things through?

Which of the following statements about credibility is FALSE?

How is pseudolistening related to glazing over?

We engage in which form of listening when our goal is to evaluate or analyze what we're hearing?

Hearing is a passive process; listening is an active process.

According to your text, which of the following could qualify as noise?

Regarding probability, which of the following statements is true?

What is information overload? Where does it come from and how can it be avoided?

The tendency to pay attention only to information that supports our values and beliefs is called what?

Research indicates that most people spend more time talking than listening.

The vividness effect is the tendency of dramatic, shocking events to distort our perceptions of reality.

Which form of listening occurs when you are trying to experience what another person is thinking or feeling?

Asking follow-up questions to confirm our interpretations of someone else's statements is a strategy for

Pick three of the six elements of Brownell's model. Define and give examples of each.

The average person speaks less than 150 words per minute.

Which of the following techniques will NOT help people improve their empathic skills?

On average, we are able to remember about ________ of what we hear.

Using concrete examples, compare and contrast hearing and listening.

Imagine that a close friend of yours just found out that his or her mother has died. How would you respond empathically to your friend's needs? Specifically, what communication behaviors would you try to incorporate into your actions with this person? What communication behaviors would you avoid?

About Communication

Culture and Gender

Communication and the Self

Interpersonal Perception

Language

Nonverbal Communication

Emotion

Social and Personal Relationships

Family and Intimate Relationships

Conflict and Power

Interpersonal Deception

Filters

Exam 7: Listening

Research shows that most interruptions are competitive.

Which type of listener engages messages for the intellectual challenges; in other words, he or she likes to think things through?

Which of the following statements about credibility is FALSE?

How is pseudolistening related to glazing over?

We engage in which form of listening when our goal is to evaluate or analyze what we're hearing?

Hearing is a passive process; listening is an active process.

According to your text, which of the following could qualify as noise?

Regarding probability, which of the following statements is true?

What is information overload? Where does it come from and how can it be avoided?

The tendency to pay attention only to information that supports our values and beliefs is called what?

Research indicates that most people spend more time talking than listening.

The vividness effect is the tendency of dramatic, shocking events to distort our perceptions of reality.

Which form of listening occurs when you are trying to experience what another person is thinking or feeling?

Asking follow-up questions to confirm our interpretations of someone else's statements is a strategy for

Pick three of the six elements of Brownell's model. Define and give examples of each.

The average person speaks less than 150 words per minute.

Which of the following techniques will NOT help people improve their empathic skills?

On average, we are able to remember about ________ of what we hear.

Using concrete examples, compare and contrast hearing and listening.

Imagine that a close friend of yours just found out that his or her mother has died. How would you respond empathically to your friend's needs? Specifically, what communication behaviors would you try to incorporate into your actions with this person? What communication behaviors would you avoid?

About Communication

Culture and Gender

Communication and the Self

Interpersonal Perception

Language

Nonverbal Communication

Emotion

Social and Personal Relationships

Family and Intimate Relationships

Conflict and Power

Interpersonal Deception

Filters