Exam 7: Listening

Empathic listening means feeling sorry for someone else.

Your text discusses the confirmation bias as a barrier to effective informational listening, but it can actually be a barrier to critical and empathic listening as well. Explain what the confirmation bias is, and then use concrete examples to illustrate how it can impair each type of listening: informational, critical, and empathic.

Explain the concept of probability. Using concrete examples, illustrate what possibility, probability, and certainty are.

Part of effective listening is responding appropriately to what you hear.

Which of the following statements about listening is true, according to your text?

Critical listening is more passive than informational listening.