Question 1

Porter defined value as the ________.

Accepted Answer

A)  amount of money that a customer is willing to pay for an offering 
B)  extent of after-sale service provided to customers 
C)  perceived satisfaction of the customers and sellers after a transaction 
D)  actual money exchanged in return of a product/service 
E)  perceived quality differences across products 
A)  amount of money that a customer is willing to pay for an offering 
B)  extent of after-sale service provided to customers 
C)  perceived satisfaction of the customers and sellers after a transaction 
D)  actual money exchanged in return of a product/service 
E)  perceived quality differences across products A

Question 2

According to Porter's five forces model, a student's choice of lunch options at a large food court would be an example of a strong force for ________.

Accepted Answer

A)  rivalry 
B)  threat of new entrants 
C)  threat of substitutions 
D)  bargaining power of customers 
E)  industry power 
A)  rivalry 
B)  threat of new entrants 
C)  threat of substitutions 
D)  bargaining power of customers 
E)  industry power C

Question 3

Briefly describe the concepts of value, margin, and value chain as defined by Porter.

Accepted Answer

Porter defined value as the amount of money that a customer is willing to pay for a resource, product, or service. The difference between the value that an activity generates and the cost of the activity is called the margin. A value chain is a network of value-creating activities. That generic chain consists of five primary activities and four support activities.

Question 4

Which of the following is a primary activity in the value chain?

Accepted Answer

A)  receiving and handling of raw materials and other inputs 
B)  negotiating prices with vendors 
C)  finding suitable vendors to supply raw materials 
D)  setting up contractual arrangements with various suppliers 
E)  investigating new designs 
A)  receiving and handling of raw materials and other inputs 
B)  negotiating prices with vendors 
C)  finding suitable vendors to supply raw materials 
D)  setting up contractual arrangements with various suppliers 
E)  investigating new designs

Question 5

The competitive strategy of locking in customers by making it difficult for them to move to another product is called establishing high switching costs.

Accepted Answer

A) True 
 B)False

Question 6

Reduction in production cost results in ________.

Accepted Answer

A)  better customer service 
B)  lower shareholder value 
C)  increased profitability 
D)  increased competition 
E)  increased process complexity 
A)  better customer service 
B)  lower shareholder value 
C)  increased profitability 
D)  increased competition 
E)  increased process complexity

Question 7

Give an example of a technology that is likely to have a major effect on competitive strategies in the years to come.

Accepted Answer

Augmented reality (AR) and virtual reali

Question 8

Kai runs a local auto parts store. A customer comes in and asks for special supercharger. Kai orders it from the factory. This activity can be classified under ________.

Accepted Answer

A)  inbound logistics 
B)  operations 
C)  customer service 
D)  marketing 
E)  outbound logistics 
A)  inbound logistics 
B)  operations 
C)  customer service 
D)  marketing 
E)  outbound logistics

Question 9

Lynn, the manager of a transportation company, goes through the product delivery schedule. She assigns territories to each executive of the delivery team, and also contacts the fleet supervisor to arrange trucks for transportation. Which activity of the value chain is Lynn executing?

Accepted Answer

A)  inbound logistics 
B)  marketing 
C)  sales 
D)  outbound logistics 
E)  customer service 
A)  inbound logistics 
B)  marketing 
C)  sales 
D)  outbound logistics 
E)  customer service

Question 10

According to Porter's four competitive strategy model, what are the four competitive strategies from which firms can choose?

Accepted Answer

An organization responds to the structur

Question 11

Locking in customers by making it difficult or expensive for customers to move to another product is called establishing high ________.

Accepted Answer

A)  entry barriers 
B)  switching costs 
C)  product standards 
D)  brand value 
E)  technological dependency 
A)  entry barriers 
B)  switching costs 
C)  product standards 
D)  brand value 
E)  technological dependency

Question 12

Which of the following statements is True of business process designs?

Accepted Answer

A)  Most process designs require people to work in new ways. 
B)  They do not involve the need to follow different procedures. 
C)  They should be accompanied by a change in management. 
D)  Process designs very rarely attract employee resistance. 
E)  Process designs map directly to existing work processes. 
A)  Most process designs require people to work in new ways. 
B)  They do not involve the need to follow different procedures. 
C)  They should be accompanied by a change in management. 
D)  Process designs very rarely attract employee resistance. 
E)  Process designs map directly to existing work processes.

Question 13

A major drawback of Porter's five forces model is that it ignores the rivalry among firms in the industry.

Accepted Answer

A) True 
 B)False

Question 14

A(n) ________ is a network of activities that generate worth by transforming inputs into outputs.

Accepted Answer

A)  business process 
B)  competitive strategy 
C)  value chain 
D)  information system 
E)  linked investment 
A)  business process 
B)  competitive strategy 
C)  value chain 
D)  information system 
E)  linked investment

Question 15

The sales process involves sales and marketing as well as outbound logistics activities.

Accepted Answer

A) True 
 B)False

Question 16

Each activity in a business process is a business function that receives inputs and produces outputs.

Accepted Answer

A) True 
 B)False

Question 17

What changes will the pace of change bring about in the future?

Accepted Answer

We can reasonably assume that the pace o

Question 18

A group of shoe manufacturing firms purchases raw materials collectively from a single supplier to obtain better deals. This is an example of obtaining competitive advantage by ________.

Accepted Answer

A)  differentiating the industry 
B)  locking in customers 
C)  establishing alliances 
D)  enhancing the products 
E)  creating a new service 
A)  differentiating the industry 
B)  locking in customers 
C)  establishing alliances 
D)  enhancing the products 
E)  creating a new service

Question 19

Organizations can lock in customers by making it difficult or expensive for them to move to another product.

Accepted Answer

A) True 
 B)False

Question 20

According to Porter's five forces model, in which of the following examples would rivalry be considered as a weak force affecting the market?

Accepted Answer

A)  search engine designers 
B)  used car dealers 
C)  holiday tour agents 
D)  packaged food manufacturers 
E)  insurance providers 
A)  search engine designers 
B)  used car dealers 
C)  holiday tour agents 
D)  packaged food manufacturers 
E)  insurance providers

Porter defined value as the ________.

According to Porter's five forces model, a student's choice of lunch options at a large food court would be an example of a strong force for ________.

Briefly describe the concepts of value, margin, and value chain as defined by Porter.

Which of the following is a primary activity in the value chain?

The competitive strategy of locking in customers by making it difficult for them to move to another product is called establishing high switching costs.

Reduction in production cost results in ________.

Give an example of a technology that is likely to have a major effect on competitive strategies in the years to come.

Kai runs a local auto parts store. A customer comes in and asks for special supercharger. Kai orders it from the factory. This activity can be classified under ________.

Lynn, the manager of a transportation company, goes through the product delivery schedule. She assigns territories to each executive of the delivery team, and also contacts the fleet supervisor to arrange trucks for transportation. Which activity of the value chain is Lynn executing?

According to Porter's four competitive strategy model, what are the four competitive strategies from which firms can choose?

Locking in customers by making it difficult or expensive for customers to move to another product is called establishing high ________.

Which of the following statements is True of business process designs?

A major drawback of Porter's five forces model is that it ignores the rivalry among firms in the industry.

A(n) ________ is a network of activities that generate worth by transforming inputs into outputs.

The sales process involves sales and marketing as well as outbound logistics activities.

Each activity in a business process is a business function that receives inputs and produces outputs.

What changes will the pace of change bring about in the future?

A group of shoe manufacturing firms purchases raw materials collectively from a single supplier to obtain better deals. This is an example of obtaining competitive advantage by ________.

Organizations can lock in customers by making it difficult or expensive for them to move to another product.

According to Porter's five forces model, in which of the following examples would rivalry be considered as a weak force affecting the market?

The Importance of Mis

Collaboration Information Systems

Hardware, Software, and Mobile Systems

Database Processing

The Cloud

Processes, Organizations, and Information Systems

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Filters

Exam 3: Strategy and Information Systems

Porter defined value as the ________.

According to Porter's five forces model, a student's choice of lunch options at a large food court would be an example of a strong force for ________.

Briefly describe the concepts of value, margin, and value chain as defined by Porter.

Which of the following is a primary activity in the value chain?

The competitive strategy of locking in customers by making it difficult for them to move to another product is called establishing high switching costs.

Reduction in production cost results in ________.

Give an example of a technology that is likely to have a major effect on competitive strategies in the years to come.

Kai runs a local auto parts store. A customer comes in and asks for special supercharger. Kai orders it from the factory. This activity can be classified under ________.

Lynn, the manager of a transportation company, goes through the product delivery schedule. She assigns territories to each executive of the delivery team, and also contacts the fleet supervisor to arrange trucks for transportation. Which activity of the value chain is Lynn executing?

According to Porter's four competitive strategy model, what are the four competitive strategies from which firms can choose?

Locking in customers by making it difficult or expensive for customers to move to another product is called establishing high ________.

Which of the following statements is True of business process designs?

A major drawback of Porter's five forces model is that it ignores the rivalry among firms in the industry.

A(n) ________ is a network of activities that generate worth by transforming inputs into outputs.

The sales process involves sales and marketing as well as outbound logistics activities.

Each activity in a business process is a business function that receives inputs and produces outputs.

What changes will the pace of change bring about in the future?

A group of shoe manufacturing firms purchases raw materials collectively from a single supplier to obtain better deals. This is an example of obtaining competitive advantage by ________.

Organizations can lock in customers by making it difficult or expensive for them to move to another product.

According to Porter's five forces model, in which of the following examples would rivalry be considered as a weak force affecting the market?

The Importance of Mis

Collaboration Information Systems

Hardware, Software, and Mobile Systems

Database Processing

The Cloud

Processes, Organizations, and Information Systems

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Filters