Question 1

The major benefit of enterprise application integration is that it ________.

Accepted Answer

A)  minimizes the requirement for formalized procedures 
B)  acts as a cost-effective alternative to ERP, with greater capabilities 
C)  utilizes a centralized database 
D)  enables organizations to use existing applications 
E)  decentralizes unnecessary information 
A)  minimizes the requirement for formalized procedures 
B)  acts as a cost-effective alternative to ERP, with greater capabilities 
C)  utilizes a centralized database 
D)  enables organizations to use existing applications 
E)  decentralizes unnecessary information D

Question 2

Which of the following is an example of a structured process?

Accepted Answer

A)  ill-defined situations 
B)  collaboration 
C)  customer returns 
D)  social networking 
E)  new product offerings 
A)  ill-defined situations 
B)  collaboration 
C)  customer returns 
D)  social networking 
E)  new product offerings C

Question 3

________ is an example of an inter-enterprise information system.

Accepted Answer

A)  CRM 
B)  ARES 
C)  ERP 
D)  EAI 
E)  SMTP 
A)  CRM 
B)  ARES 
C)  ERP 
D)  EAI 
E)  SMTP B

Question 4

Which of the following workgroup processes is related to customer service?

Accepted Answer

A)  assessment 
B)  account tracking 
C)  sales forecasting 
D)  accounts payable 
E)  lead generation 
A)  assessment 
B)  account tracking 
C)  sales forecasting 
D)  accounts payable 
E)  lead generation

Question 5

Dynamic processes are standardized processes that involve day-to-day operations.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements about enterprise information systems is True?

Accepted Answer

A)  The procedures are not formalized or documented. 
B)  They do not require users to have any formal training. 
C)  They are very difficult to change. 
D)  They support 10 to 100 users. 
E)  They promote substantial workgroup data duplication. 
A)  The procedures are not formalized or documented. 
B)  They do not require users to have any formal training. 
C)  They are very difficult to change. 
D)  They support 10 to 100 users. 
E)  They promote substantial workgroup data duplication.

Question 7

ERP vendors sometimes train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

Accepted Answer

A)  train the trainer 
B)  top-down training 
C)  on-the-job training 
D)  employ the employer 
E)  sprints 
A)  train the trainer 
B)  top-down training 
C)  on-the-job training 
D)  employ the employer 
E)  sprints

Question 8

Which of the following workgroup processes is related to operations?

Accepted Answer

A)  account updating and tracking 
B)  sales forecasting 
C)  finished goods inventory management 
D)  treasury and account management 
E)  account tracking 
A)  account updating and tracking 
B)  sales forecasting 
C)  finished goods inventory management 
D)  treasury and account management 
E)  account tracking

Question 9

Supply chain management is an example of a(n) ________.

Accepted Answer

A)  enterprise information system 
B)  personal information system 
C)  inter-enterprise information system 
D)  departmental information system 
E)  macro-enterprise information system 
A)  enterprise information system 
B)  personal information system 
C)  inter-enterprise information system 
D)  departmental information system 
E)  macro-enterprise information system

Question 10

Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college, and competed in a few professional matches. Jakub is confident he will do well in his new job. His confidence is a reflection of his ________.

Accepted Answer

A)  self-appraisal 
B)  self-actualization 
C)  self-efficacy 
D)  self-elevation 
E)  self-elation 
A)  self-appraisal 
B)  self-actualization 
C)  self-efficacy 
D)  self-elevation 
E)  self-elation

Question 11

Process ________ is a measure of how well a process achieves organizational strategy.

Accepted Answer

A)  efficiency 
B)  conformance 
C)  effectiveness 
D)  reliability 
E)  adeptness 
A)  efficiency 
B)  conformance 
C)  effectiveness 
D)  reliability 
E)  adeptness

Question 12

Define enterprise information systems, and describe their characteristics.

Accepted Answer

Enterprise information systems are infor

Question 13

What are the major ERP products of Microsoft Dynamics?

Accepted Answer

A)  AX, Nav, GP, and SL 
B)  PeopleSoft and Siebel 
C)  Baan, Zoho, and NetSuite 
D)  FoxPro, DB2, IDOL, CMDB, and Omi 
E)  FlexOL, DanMD, and OmniQ 
A)  AX, Nav, GP, and SL 
B)  PeopleSoft and Siebel 
C)  Baan, Zoho, and NetSuite 
D)  FoxPro, DB2, IDOL, CMDB, and Omi 
E)  FlexOL, DanMD, and OmniQ

Question 14

Business process reengineering is a quick process but is exceedingly expensive.

Accepted Answer

A) True 
 B)False

Question 15

Striking Apparels has launched its new stock of summer wear. It plans to target shoppers between the ages of twenty and thirty to sell its products. Daniel is responsible for sending out promotional emails and messages to these target customers. Daniel belongs to the ________ department of Striking Apparels.

Accepted Answer

A)  relationship management 
B)  loss/churn 
C)  marketing 
D)  customer acquisition 
E)  engineering 
A)  relationship management 
B)  loss/churn 
C)  marketing 
D)  customer acquisition 
E)  engineering

Question 16

Define structured processes and list their characteristics.

Accepted Answer

Structured processes are formally define

Question 17

CRM systems incorporate solicitation, sales, relationship management, and customer support applications.

Accepted Answer

A) True 
 B)False

Question 18

What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?

Accepted Answer

THE TWO DIMENSIONS OF PROCESS QUALITY AR

Question 19

Describe the two categories of Enterprise Resource Planning (ERP) training.

Accepted Answer

ERP vendors have developed training curr

Question 20

Which of the following is performed by enterprise application integration?

Accepted Answer

A)  It duplicates the data because each application has its own database. 
B)  It connects system "islands" via a new layer of software. 
C)  It prevents a gradual move to ERP. 
D)  It prevents existing applications from communicating and sharing data. 
E)  It prevents data loss. 
A)  It duplicates the data because each application has its own database. 
B)  It connects system "islands" via a new layer of software. 
C)  It prevents a gradual move to ERP. 
D)  It prevents existing applications from communicating and sharing data. 
E)  It prevents data loss.

The major benefit of enterprise application integration is that it ________.

Which of the following is an example of a structured process?

________ is an example of an inter-enterprise information system.

Which of the following workgroup processes is related to customer service?

Dynamic processes are standardized processes that involve day-to-day operations.

Which of the following statements about enterprise information systems is True?

ERP vendors sometimes train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

Which of the following workgroup processes is related to operations?

Supply chain management is an example of a(n) ________.

Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college, and competed in a few professional matches. Jakub is confident he will do well in his new job. His confidence is a reflection of his ________.

Process ________ is a measure of how well a process achieves organizational strategy.

Define enterprise information systems, and describe their characteristics.

What are the major ERP products of Microsoft Dynamics?

Business process reengineering is a quick process but is exceedingly expensive.

Define structured processes and list their characteristics.

CRM systems incorporate solicitation, sales, relationship management, and customer support applications.

What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?

Describe the two categories of Enterprise Resource Planning (ERP) training.

Which of the following is performed by enterprise application integration?

The Importance of Mis

Collaboration Information Systems

Strategy and Information Systems

Hardware, Software, and Mobile Systems

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Filters

Exam 7: Processes, Organizations, and Information Systems

The major benefit of enterprise application integration is that it ________.

Which of the following is an example of a structured process?

________ is an example of an inter-enterprise information system.

Which of the following workgroup processes is related to customer service?

Dynamic processes are standardized processes that involve day-to-day operations.

Which of the following statements about enterprise information systems is True?

ERP vendors sometimes train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called ________.

Which of the following workgroup processes is related to operations?

Supply chain management is an example of a(n) ________.

Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college, and competed in a few professional matches. Jakub is confident he will do well in his new job. His confidence is a reflection of his ________.

Process ________ is a measure of how well a process achieves organizational strategy.

Define enterprise information systems, and describe their characteristics.

What are the major ERP products of Microsoft Dynamics?

Business process reengineering is a quick process but is exceedingly expensive.

Define structured processes and list their characteristics.

CRM systems incorporate solicitation, sales, relationship management, and customer support applications.

What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?

Describe the two categories of Enterprise Resource Planning (ERP) training.

Which of the following is performed by enterprise application integration?

The Importance of Mis

Collaboration Information Systems

Strategy and Information Systems

Hardware, Software, and Mobile Systems

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Filters