Question 1

Potential topics from which you must determine if training for system users will be useful include:

Accepted Answer

A)  system management. 
B)  system installation. 
C)  use of the system. 
D)  general computing concepts. 
E)  all of the above. 
A)  system management. 
B)  system installation. 
C)  use of the system. 
D)  general computing concepts. 
E)  all of the above. E

Question 2

Internal documentation is system documentation that includes the outcome of structured diagramming techniques such as data flow and entity-relationship diagrams.

Accepted Answer

A) True 
 B)False  False

Question 3

Preventive maintenance requires the least maintenance effort.

Accepted Answer

A) True 
 B)False  True

Question 4

Briefly identify four types of installation.

Accepted Answer

The four types of installation are direc

Question 5

A risk associated with the direct installation approach is that not all aspects of the new system can be compared to the old system.

Accepted Answer

A) True 
 B)False

Question 6

The extent to which a system is used and the user's satisfaction with the system are the two most common and trusted ways to determine if an implementation has been a success.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following are common methods for computer training?

Accepted Answer

A)  Tutorials 
B)  Resident expert 
C)  External sources 
D)  Interactive training manuals 
E)  All of the above 
A)  Tutorials 
B)  Resident expert 
C)  External sources 
D)  Interactive training manuals 
E)  All of the above

Question 8

The organizational process of changing over from the current information system to a new one best defines:

Accepted Answer

A)  reorganization. 
B)  physical design. 
C)  installation. 
D)  replacement. 
E)  system alteration. 
A)  reorganization. 
B)  physical design. 
C)  installation. 
D)  replacement. 
E)  system alteration.

Question 9

Activities occurring within maintenance include:

Accepted Answer

A)  transforming requests into changes. 
B)  obtaining maintenance requests. 
C)  implementing changes. 
D)  designing changes. 
E)  all of the above. 
A)  transforming requests into changes. 
B)  obtaining maintenance requests. 
C)  implementing changes. 
D)  designing changes. 
E)  all of the above.

Question 10

Match each of the following types of user documentation with its corresponding description.
-This type of documentation is intended primarily for those who will install and administer a new system and contains information about the network on which the system will run, software interfaces for peripherals such as printers, troubleshooting, and setting up user accounts.

Accepted Answer

A) Acceptance sign-off 
B) Release description 
C) Reference guide 
D) System administrator's guide 
E) User's guide 
A) Acceptance sign-off 
B) Release description 
C) Reference guide 
D) System administrator's guide 
E) User's guide

Question 11

Walkthroughs are a very effective method for identifying errors in code.

Accepted Answer

A) True 
 B)False

Question 12

Identify four types of maintenance.

Accepted Answer

Corrective maintenance, adaptive mainten

Question 13

The type of testing responsible for determining what the code does is:

Accepted Answer

A)  a walkthrough. 
B)  inspection. 
C)  system testing. 
D)  syntax checking. 
E)  stub testing. 
A)  a walkthrough. 
B)  inspection. 
C)  system testing. 
D)  syntax checking. 
E)  stub testing.

Question 14

Match each of the following terms with its corresponding definition.
-A testing technique in which participants examine program code for predictable language-specific errors

Accepted Answer

A) Acceptance testing 
B) Alpha testing 
C) Beta testing 
D) Direct installation 
E) Inspections
F)Installation
G)Parallel installation
H)Phased installation
I)Single location installation
J)Stub testing 
A) Acceptance testing 
B) Alpha testing 
C) Beta testing 
D) Direct installation 
E) Inspections
F)Installation
G)Parallel installation
H)Phased installation
I)Single location installation
J)Stub testing

Question 15

The systems administration plan answers such questions as when and where the new system will be installed, what people and resources are required, which data will be converted and cleansed, and how long the installation process will take.

Accepted Answer

A) True 
 B)False

Question 16

The development of a new version of the software and new versions of all design documents are the major deliverables associated with the coding, testing, and installation stage.

Accepted Answer

A) True 
 B)False

Question 17

During beta testing, users test a completed information system using real data in the real user environment.

Accepted Answer

A) True 
 B)False

Question 18

Match each of the following types of testing with its corresponding definition.
-The bringing together of all the programs that comprise a system for testing purposes; programs are typically integrated in a top-down, incremental fashion.

Accepted Answer

A) Integration testing 
B) System testing 
C) Stub testing 
D) Acceptance testing 
E) Alpha testing
F)Beta testing
G)Recovery testing
H)Security testing
I)Stress testing
J)Performance testing 
A) Integration testing 
B) System testing 
C) Stub testing 
D) Acceptance testing 
E) Alpha testing
F)Beta testing
G)Recovery testing
H)Security testing
I)Stress testing
J)Performance testing

Question 19

Match each of the following terms with its corresponding definition.
-Changes made to a system to add new features or to improve performance

Accepted Answer

A) Adaptive maintenance 
B) Baseline modules 
C) Build routines 
D) Configuration management 
E) Corrective maintenance
F)Maintainability
G)Maintenance
H)Mean time between failures
I)Perfective maintenance
J)Preventive maintenance 
A) Adaptive maintenance 
B) Baseline modules 
C) Build routines 
D) Configuration management 
E) Corrective maintenance
F)Maintainability
G)Maintenance
H)Mean time between failures
I)Perfective maintenance
J)Preventive maintenance

Question 20

Match each of the following terms with its corresponding definition.
-User testing of a completed information system using real data in the real user environment

Accepted Answer

A) Acceptance testing 
B) Alpha testing 
C) Beta testing 
D) Direct installation 
E) Inspections
F)Installation
G)Parallel installation
H)Phased installation
I)Single location installation
J)Stub testing 
A) Acceptance testing 
B) Alpha testing 
C) Beta testing 
D) Direct installation 
E) Inspections
F)Installation
G)Parallel installation
H)Phased installation
I)Single location installation
J)Stub testing

Potential topics from which you must determine if training for system users will be useful include:

Internal documentation is system documentation that includes the outcome of structured diagramming techniques such as data flow and entity-relationship diagrams.

Preventive maintenance requires the least maintenance effort.

Briefly identify four types of installation.

A risk associated with the direct installation approach is that not all aspects of the new system can be compared to the old system.

The extent to which a system is used and the user's satisfaction with the system are the two most common and trusted ways to determine if an implementation has been a success.

Which of the following are common methods for computer training?

The organizational process of changing over from the current information system to a new one best defines:

Activities occurring within maintenance include:

Walkthroughs are a very effective method for identifying errors in code.

Identify four types of maintenance.

The type of testing responsible for determining what the code does is:

Match each of the following terms with its corresponding definition. -A testing technique in which participants examine program code for predictable language-specific errors

The systems administration plan answers such questions as when and where the new system will be installed, what people and resources are required, which data will be converted and cleansed, and how long the installation process will take.

The development of a new version of the software and new versions of all design documents are the major deliverables associated with the coding, testing, and installation stage.

During beta testing, users test a completed information system using real data in the real user environment.

Match each of the following types of testing with its corresponding definition. -The bringing together of all the programs that comprise a system for testing purposes; programs are typically integrated in a top-down, incremental fashion.

Match each of the following terms with its corresponding definition. -Changes made to a system to add new features or to improve performance

Match each of the following terms with its corresponding definition. -User testing of a completed information system using real data in the real user environment

The Systems Development Environment

The Sources of Software

Managing the Information Systems Project

Systems Planning and Selection

Determining System Requirements

Structuring System Requirements: Process Modeling

Structuring System Requirements: Conceptual Data Modeling

Designing the Human Interface

Designing Databases

object-Oriented Analysis and Design

Agile Methodologies

Filters

Exam 10: Systems Implementation and Operation

Potential topics from which you must determine if training for system users will be useful include:

Internal documentation is system documentation that includes the outcome of structured diagramming techniques such as data flow and entity-relationship diagrams.

Preventive maintenance requires the least maintenance effort.

Briefly identify four types of installation.

A risk associated with the direct installation approach is that not all aspects of the new system can be compared to the old system.

The extent to which a system is used and the user's satisfaction with the system are the two most common and trusted ways to determine if an implementation has been a success.

Which of the following are common methods for computer training?

The organizational process of changing over from the current information system to a new one best defines:

Activities occurring within maintenance include:

Walkthroughs are a very effective method for identifying errors in code.

Identify four types of maintenance.

The type of testing responsible for determining what the code does is:

Match each of the following terms with its corresponding definition. -A testing technique in which participants examine program code for predictable language-specific errors

The systems administration plan answers such questions as when and where the new system will be installed, what people and resources are required, which data will be converted and cleansed, and how long the installation process will take.

The development of a new version of the software and new versions of all design documents are the major deliverables associated with the coding, testing, and installation stage.

During beta testing, users test a completed information system using real data in the real user environment.

Match each of the following types of testing with its corresponding definition. -The bringing together of all the programs that comprise a system for testing purposes; programs are typically integrated in a top-down, incremental fashion.

Match each of the following terms with its corresponding definition. -Changes made to a system to add new features or to improve performance

Match each of the following terms with its corresponding definition. -User testing of a completed information system using real data in the real user environment

The Systems Development Environment

The Sources of Software

Managing the Information Systems Project

Systems Planning and Selection

Determining System Requirements

Structuring System Requirements: Process Modeling

Structuring System Requirements: Conceptual Data Modeling

Designing the Human Interface

Designing Databases

object-Oriented Analysis and Design

Agile Methodologies

Filters