Exam 10: Systems Implementation and Operation

System documentation that includes the outcome of such structured diagramming techniques as data-flow and entity-relationship diagrams best defines:

Match each of the following types of user documentation with its corresponding description. -This type of documentation allows users to test for proper system installation and then signify their approval of the new system with their signatures.

Match each of the following terms with its corresponding definition. -A technique used in testing modules, especially where modules are written and tested in a top-down fashion, where a few lines of code are used to substitute for subordinate modules

Which of the following is the responsibility of testing managers?

Documentation is one of the seven major activities associated with systems implementation and operation.

Many organizations are deploying Web-based ticketing systems to provide a way to track support requests.

A testing technique in which the program code is sequentially executed manually by the reviewer is referred to as:

Match each of the following terms with its corresponding description. -Changing over from the old information system to a new one by turning off the old system as the new one is turned on

Match each of the following types of testing with its corresponding definition. -This type of test forces the software (or environment) to fail in order to verify that recovery is properly performed.

Match each of the following terms with its corresponding definition. -The organizational process of changing over from the current information system to a new one

An overall test plan is developed during:

A positive aspect of the phased installation approach is that learning can occur and problems can be fixed by concentrating on one site.

Common methods for automating support include:

Installation is the organizational process of changing over from the current information system to a new one.

Match each of the following terms with its corresponding definition. -Trying out a new information system at one site and using the experience to decide if and how the new system should be deployed throughout the organization

Match each of the following terms with its corresponding definition. -A measurement of error occurrences that can be tracked over time to indicate the quality of a system

This type of user documentation is intended primarily for those who will install and administer a new system and contains information about the network on which the system will run, software interfaces for peripherals such as printers, troubleshooting, and setting up user accounts.

The process of bringing together all of the modules that comprise a program for testing purposes is referred to as:

Testing each module alone in an attempt to discover any errors that may exist in the module's code is referred to as:

Match each of the following terms with its corresponding definition. -Running the old information system and the new one at the same time until management decides the old system can be turned off