Question 1

Which is not a good guideline to use when choosing questionnaire language?

Accepted Answer

A) Avoid bias in wording. 
B) Do not use low-level language choices. 
C) Keep questions general rather than specific. 
D) Keep questions short. 
E) Use respondents' language whenever possible. 
A) Avoid bias in wording. 
B) Do not use low-level language choices. 
C) Keep questions general rather than specific. 
D) Keep questions short. 
E) Use respondents' language whenever possible.

Question 2

Which is not a guideline in determining whether use of questionnaires is appropriate?

Accepted Answer

A) The people you need to question are widely dispersed. 
B) There are only a few people involved in the systems project. 
C) You are doing an exploratory study to gauge overall opinion. 
D) You desire to do problem sensing to identify problems with the current system. 
A) The people you need to question are widely dispersed. 
B) There are only a few people involved in the systems project. 
C) You are doing an exploratory study to gauge overall opinion. 
D) You desire to do problem sensing to identify problems with the current system.

Question 3

A question for which there are only two possible responses, e.g., yes or no, is known as a ________ question.

Accepted Answer

A) bipolar 
B) closed 
C) open 
D) logical 
A) bipolar 
B) closed 
C) open 
D) logical

Question 4

Describe a situation in which JAD would be ideal.

Accepted Answer

Students should describe one of the foll

Question 5

With a ________ structure, the interviewer begins with generalized questions and then narrows possible responses.

Accepted Answer

A) funnel 
B) diamond 
C) pyramid 
D) cube 
A) funnel 
B) diamond 
C) pyramid 
D) cube

Question 6

The diamond structure has the advantage of taking less interviewer time.

Accepted Answer

A) True 
 B)False

Question 7

One drawback of closed questions is the possibility that they may bore the interviewee.

Accepted Answer

A) True 
 B)False

Question 8

A JAD session involves:

Accepted Answer

A) casual planning, since the interaction between users is when the activity occurs in a creative fashion. 
B) using a session leader that has excellent communication skills. 
C) having a systems analyst as a session leader. 
D) note-taking by all the individuals within the session. 
A) casual planning, since the interaction between users is when the activity occurs in a creative fashion. 
B) using a session leader that has excellent communication skills. 
C) having a systems analyst as a session leader. 
D) note-taking by all the individuals within the session.

Question 9

The interview is also a valuable time to explore key ________ concerns, including ergonomic aspects and system usability.

Accepted Answer

A) color design 
B) reliability 
C) human computer interaction (HCI) 
D) readability 
A) color design 
B) reliability 
C) human computer interaction (HCI) 
D) readability

Question 10

Beliefs are what people think is actually true.

Accepted Answer

A) True 
 B)False

Question 11

In an interview, opinions may be more important and more revealing than facts.

Accepted Answer

A) True 
 B)False

Question 12

Reliability measures the degree to which the respondents may be trusted to complete the questionnaire.

Accepted Answer

A) True 
 B)False

Question 13

One benefit of a closed interview question is the richness of detail provided.

Accepted Answer

A) True 
 B)False

Question 14

What question should be asked at the end of an interview?

Accepted Answer

A) "Are there any answers that you would like to change, now that you have had time to think things over?" 
B) "Others in your organization have provided conflicting information. Do we have your permission to explain your point of view?" 
C) "Do you mind if we check your answers out with others in future interviews?" 
D) "Is there anything we haven't touched on that you think it is important for me to know?" 
A) "Are there any answers that you would like to change, now that you have had time to think things over?" 
B) "Others in your organization have provided conflicting information. Do we have your permission to explain your point of view?" 
C) "Do you mind if we check your answers out with others in future interviews?" 
D) "Is there anything we haven't touched on that you think it is important for me to know?"

Question 15

Behaviors are what people in the organization say they want.

Accepted Answer

A) True 
 B)False

Question 16

Which structure should be used when you want to warm up the interviewee to a topic?

Accepted Answer

A) funnel 
B) pyramid 
C) diamond 
D) oval 
A) funnel 
B) pyramid 
C) diamond 
D) oval

Question 17

What are the five steps in the interview preparation process?

Accepted Answer

1.Read background material.
2.

Question 18

Characteristics are properties of people or things.

Accepted Answer

A) True 
 B)False

Question 19

The problem that occurs when respondents rate everything as average is called:

Accepted Answer

A) bipolarity. 
B) central tendency. 
C) halo effect. 
D) leniency. 
A) bipolarity. 
B) central tendency. 
C) halo effect. 
D) leniency.

Question 20

When the interviewer begins with a very detailed set of questions and then expands the scope, the interview is said to have a funnel shape.

Accepted Answer

A) True 
 B)False

Which is not a good guideline to use when choosing questionnaire language?

Which is not a guideline in determining whether use of questionnaires is appropriate?

A question for which there are only two possible responses, e.g., yes or no, is known as a ________ question.

Describe a situation in which JAD would be ideal.

With a ________ structure, the interviewer begins with generalized questions and then narrows possible responses.

The diamond structure has the advantage of taking less interviewer time.

One drawback of closed questions is the possibility that they may bore the interviewee.

A JAD session involves:

The interview is also a valuable time to explore key ________ concerns, including ergonomic aspects and system usability.

Beliefs are what people think is actually true.

In an interview, opinions may be more important and more revealing than facts.

Reliability measures the degree to which the respondents may be trusted to complete the questionnaire.

One benefit of a closed interview question is the richness of detail provided.

What question should be asked at the end of an interview?

Behaviors are what people in the organization say they want.

Which structure should be used when you want to warm up the interviewee to a topic?

What are the five steps in the interview preparation process?

Characteristics are properties of people or things.

The problem that occurs when respondents rate everything as average is called:

When the interviewer begins with a very detailed set of questions and then expands the scope, the interview is said to have a funnel shape.

Systems, Roles, and Development Methodologies

Understanding and Modeling Organizational Systems

Project Management

Information Gathering: Unobtrusive Methods

Agile Modeling and Prototyping

Using Data Flow Diagrams

Analyzing Systems Using Data Dictionaries

Process Specifications and Structured Decisions

Object-Oriented Systems Analysis and Design Using Uml

Designing Effective Output

Designing Effective Input

Designing Databases

Human-Computer Interaction

Designing Accurate Data Entry

Quality Assurance and Implementation

Filters

Exam 4: Information Gathering: Interactive Methods

Which is not a good guideline to use when choosing questionnaire language?

Which is not a guideline in determining whether use of questionnaires is appropriate?

A question for which there are only two possible responses, e.g., yes or no, is known as a ________ question.

Describe a situation in which JAD would be ideal.

With a ________ structure, the interviewer begins with generalized questions and then narrows possible responses.

The diamond structure has the advantage of taking less interviewer time.

One drawback of closed questions is the possibility that they may bore the interviewee.

A JAD session involves:

The interview is also a valuable time to explore key ________ concerns, including ergonomic aspects and system usability.

Beliefs are what people think is actually true.

In an interview, opinions may be more important and more revealing than facts.

Reliability measures the degree to which the respondents may be trusted to complete the questionnaire.

One benefit of a closed interview question is the richness of detail provided.

What question should be asked at the end of an interview?

Behaviors are what people in the organization say they want.

Which structure should be used when you want to warm up the interviewee to a topic?

What are the five steps in the interview preparation process?

Characteristics are properties of people or things.

The problem that occurs when respondents rate everything as average is called:

When the interviewer begins with a very detailed set of questions and then expands the scope, the interview is said to have a funnel shape.

Systems, Roles, and Development Methodologies

Understanding and Modeling Organizational Systems

Project Management

Information Gathering: Unobtrusive Methods

Agile Modeling and Prototyping

Using Data Flow Diagrams

Analyzing Systems Using Data Dictionaries

Process Specifications and Structured Decisions

Object-Oriented Systems Analysis and Design Using Uml

Designing Effective Output

Designing Effective Input

Designing Databases

Human-Computer Interaction

Designing Accurate Data Entry

Quality Assurance and Implementation

Filters