Exam 1: Human Resource Management and Competitive Advantage

The text identifies two strategies associated with organizational efforts to gain a competitive advantage. Identify these among the following.

One of the most common ways of cutting human resource management costs is to employ technology to replace some of the more expensive HR professional-delivered services.

Performance appraisal systems that are too subjective and not documented tend to promote feelings of unfairness.

When an organization is able to avoid lawsuits resulting from noncompliance, it enhances _____.

The aim of an organization's recruitment practices is to identify a suitable pool of applicants quickly, cost effectively, and legally.

The aim of _____ is to help the organization establish and maintain a competent and loyal workforce at an affordable cost.

Briefly describe how unions influence HRM practices.

Which process involves locating and attracting job applicants for particular positions?

What strategy is a firm said to follow if it achieves a competitive advantage by offering services not offered by its competitors?

A competitive advantage achieved through human resource management practices is likely to be more sustainable than that achieved by other means because:

In a given year, a production worker earns $30,000 for producing 1,500 units. If the firm can motivate this worker to increase productivity to 2,000 units, the per unit cost of production would be _____.

A study conducted by Sears indicated a strong relationship between improved human resource management practices, employee satisfaction, and customer satisfaction.

Discuss the line manager's role in an organization from an HRM perspective.

An organization's competitive advantage achieved through human resource management practices is likely to be more sustainable than one achieved by other means.

_____ addresses the issue of employee rights.

Recent research has confirmed an insignificant relationship between customer retention and employee turnover.

Describe how an organization's HRM practices can have a direct impact on the organization developing a competitive advantage.

Employee-centered outcomes refer to:

Which of the following does not lead to product differentiation?

_____ affects competitive advantage by influencing customers' confidence in a company's products and services.