Exam 8: Business Process Management

The BOM is a list of materials,and materials within materials,and materials within materials within materials,and so forth.

In a business process management scenario,teams make adjustments necessary to solve process problems before building an as-is model.

Activities in the process diagram in which the person sends a message and never has to think about it again are called ________ activities.

Islands of automation are also referred to as ________.

In building an ERP system,variations from the standard business blueprint are usually very expensive.

The problem with interorganizational processes is that problem resolution occurs via negotiation,contracts,and litigation.

Describe ERP and its characteristics.

Which of the following is false regarding the various aspects of business processes in an organization?

Compensation refers not only to pay,but also to the processing and tracking of vacation,sick leave,and health care and other benefits.

In BPMN notation,solid arrows document process flow.

In process terms,a ________ is a repeatable task that a business needs to perform.

Which of the following is the functional application that nonmanufacturing organizations operate?

A(n)________ is a computer program that supports or possibly automates the major activities in a functional process.

________ systems link up all the processes that touch the customer.

Lead tracking is not a customer service application.

The reason why data is duplicated in functional processes is because each functional application has its own database.

Customer service applications include all of the following except ________.

The first era of human resource applications was restricted to ________.

The primary purpose of the sales process is to find prospects and transform them into customers by selling them something.

One benefit of the inherent processes in ERP is that organizations that convert to ERP do not need to reinvent business processes.