Question 1

In a business process,each ________ transforms input resources into output resources.

Accepted Answer

A) flow 
B) activity 
C) design 
D) department 
A) flow 
B) activity 
C) design 
D) department B

Question 2

Business process design favors the creation of new,more efficient business processes that integrate the activities of all departments involved in a value chain.

Accepted Answer

A) True 
 B)False  True

Question 3

Briefly describe the process-oriented competitive strategies.

Accepted Answer

Organizations can use various process-oriented competitive strategies to gain competitive advantage.Organizations can lock in customers by making it difficult or expensive for customers to switch to another product.This strategy is sometimes called establishing high switching costs.Organizations can lock in suppliers by making it difficult to switch to another organization,or,stated positively,by making it easy to connect to and work with the organization.Competitive advantage can also be gained by creating entry barriers that make it difficult and expensive for new competition to enter the market.Another means to gain competitive advantage is to establish alliances with other organizations.Finally,organizations can gain competitive advantage by reducing costs.

Question 4

________ argues that firms should create new,more efficient business processes that integrate the activities of all departments involved in a value chain.

Accepted Answer

A) Value chain model 
B) Business process design 
C) Business process reengineering 
D) Five forces model 
A) Value chain model 
B) Business process design 
C) Business process reengineering 
D) Five forces model

Question 5

Porter's five forces model states that the intensity of the competitive forces determines all of the following except industry ________.

Accepted Answer

A) competition 
B) profitability 
C) segmentation 
D) characteristics 
A) competition 
B) profitability 
C) segmentation 
D) characteristics

Question 6

An organization's bank accounts are an example of a facility of cash at rest.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is true of value chain analysis in a service organization?

Accepted Answer

A) Value chain analysis has no direct application to service businesses. 
B) Most of the value in a manufacturing company is generated by the operations,marketing and sales,and service activities. 
C) Inbound logistics is the function that creates most value in service organizations. 
D) Outbound logistics is the function that creates most value in service-oriented companies. 
A) Value chain analysis has no direct application to service businesses. 
B) Most of the value in a manufacturing company is generated by the operations,marketing and sales,and service activities. 
C) Inbound logistics is the function that creates most value in service organizations. 
D) Outbound logistics is the function that creates most value in service-oriented companies.

Question 8

Porter's attempt to create integrated,cross-departmental business systems led to the creation of a new discipline called business process design.

Accepted Answer

A) True 
 B)False

Question 9

An organization responds to the structure of its industry by choosing a competitive strategy.

Accepted Answer

A) True 
 B)False

Question 10

All of the following are examples of support activities except ________.

Accepted Answer

A) procurement 
B) customer service 
C) contract negotiation 
D) price negotiation 
A) procurement 
B) customer service 
C) contract negotiation 
D) price negotiation

Question 11

According to Porter's five forces model,the intensity of each of the forces determines the characteristics of the industry,how profitable it is,and how sustainable that profitability will be.

Accepted Answer

A) True 
 B)False

Question 12

________ can be considered resources at rest.

Accepted Answer

A) Processes 
B) Facilities 
C) Inputs 
D) Outputs 
A) Processes 
B) Facilities 
C) Inputs 
D) Outputs

Question 13

Each stage of the generic value chain accumulates costs and adds value to the product.The net result of this process is the total margin of the chain.

Accepted Answer

A) True 
 B)False

Question 14

Porter defined ________ as the amount of money that a customer is willing to pay for a resource,product,or service.

Accepted Answer

A) price 
B) premium 
C) value 
D) markup 
A) price 
B) premium 
C) value 
D) markup

Question 15

A business that selects a differentiation strategy would necessarily structure itself around least-cost activities.

Accepted Answer

A) True 
 B)False

Question 16

The primary activities in the generic value chain contribute indirectly to the production,sale,and service of the product.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is not an example of primary activities in the value chain?

Accepted Answer

A) operations 
B) procurement 
C) marketing 
D) customer service 
A) operations 
B) procurement 
C) marketing 
D) customer service

Question 18

The competitive strategy of creating entry barriers can increase cash which can fund further infrastructure development for even greater competitive advantage.

Accepted Answer

A) True 
 B)False

Question 19

The digital divide separates those who have Internet access and those who don't.

Accepted Answer

A) True 
 B)False

Question 20

In Porter's model of business activities,business processes are interactions across value activities.

Accepted Answer

A) True 
 B)False

In a business process,each ________ transforms input resources into output resources.

Business process design favors the creation of new,more efficient business processes that integrate the activities of all departments involved in a value chain.

Briefly describe the process-oriented competitive strategies.

________ argues that firms should create new,more efficient business processes that integrate the activities of all departments involved in a value chain.

Porter's five forces model states that the intensity of the competitive forces determines all of the following except industry ________.

An organization's bank accounts are an example of a facility of cash at rest.

Which of the following is true of value chain analysis in a service organization?

Porter's attempt to create integrated,cross-departmental business systems led to the creation of a new discipline called business process design.

An organization responds to the structure of its industry by choosing a competitive strategy.

All of the following are examples of support activities except ________.

According to Porter's five forces model,the intensity of each of the forces determines the characteristics of the industry,how profitable it is,and how sustainable that profitability will be.

________ can be considered resources at rest.

Each stage of the generic value chain accumulates costs and adds value to the product.The net result of this process is the total margin of the chain.

Porter defined ________ as the amount of money that a customer is willing to pay for a resource,product,or service.

A business that selects a differentiation strategy would necessarily structure itself around least-cost activities.

The primary activities in the generic value chain contribute indirectly to the production,sale,and service of the product.

Which of the following is not an example of primary activities in the value chain?

The competitive strategy of creating entry barriers can increase cash which can fund further infrastructure development for even greater competitive advantage.

The digital divide separates those who have Internet access and those who don't.

In Porter's model of business activities,business processes are interactions across value activities.

The Importance of Mis

Collaboration Information Systems

Hardware and Software

Database Processing

Data Communications

How the Internet Works

Business Process Management

E-Commerce and Web 2.0

Business Intelligence Systems

Managing Development

Information Systems Management

Information Security Management

International Dimension 1 - the Global Economy

International Dimension 2 - Global Communication

International Dimension 3 - Global Is and the Value Chain

International Dimension 4 - International It Management and Development

Filters

Exam 3: Information Systems for Competitive Advantage

In a business process,each ________ transforms input resources into output resources.

Business process design favors the creation of new,more efficient business processes that integrate the activities of all departments involved in a value chain.

Briefly describe the process-oriented competitive strategies.

________ argues that firms should create new,more efficient business processes that integrate the activities of all departments involved in a value chain.

Porter's five forces model states that the intensity of the competitive forces determines all of the following except industry ________.

An organization's bank accounts are an example of a facility of cash at rest.

Which of the following is true of value chain analysis in a service organization?

Porter's attempt to create integrated,cross-departmental business systems led to the creation of a new discipline called business process design.

An organization responds to the structure of its industry by choosing a competitive strategy.

All of the following are examples of support activities except ________.

According to Porter's five forces model,the intensity of each of the forces determines the characteristics of the industry,how profitable it is,and how sustainable that profitability will be.

________ can be considered resources at rest.

Each stage of the generic value chain accumulates costs and adds value to the product.The net result of this process is the total margin of the chain.

Porter defined ________ as the amount of money that a customer is willing to pay for a resource,product,or service.

A business that selects a differentiation strategy would necessarily structure itself around least-cost activities.

The primary activities in the generic value chain contribute indirectly to the production,sale,and service of the product.

Which of the following is not an example of primary activities in the value chain?

The competitive strategy of creating entry barriers can increase cash which can fund further infrastructure development for even greater competitive advantage.

The digital divide separates those who have Internet access and those who don't.

In Porter's model of business activities,business processes are interactions across value activities.

The Importance of Mis

Collaboration Information Systems

Hardware and Software

Database Processing

Data Communications

How the Internet Works

Business Process Management

E-Commerce and Web 2.0

Business Intelligence Systems

Managing Development

Information Systems Management

Information Security Management

International Dimension 1 - the Global Economy

International Dimension 2 - Global Communication

International Dimension 3 - Global Is and the Value Chain

International Dimension 4 - International It Management and Development

Filters