Exam 8: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

The measurement of the number of customers who stop using or purchasing products or services from a company is called:

The bullwhip effect is countered by:

A company's supply chain describes how raw materials are transformed into finished products and shipped to retailers and customers.

Supply chain planning systems:

Customer service modules in CRM systems provide tools for:

In a pull-based model of SCM systems,production master schedules are based on forecasts of demand for products.

________ software deals with employee issues that are closely related to CRM,such as setting objectives,employee performance management,performance-based compensation,and employee training.

A company's suppliers,supplier's suppliers,and the processes for managing relationships with them is the:

Selling a customer with a checking account a home improvement loan is an example of:

Operational CRM applications include tools for:

Which of the following statements about enterprise applications is not true?

A supply chain driven by actual customer orders or purchases follows a ________ model.

Marketing modules in CRM systems would provide tools for:

When tailoring a particular aspect of a system to the way a company does business,enterprise software can provide the company with:

To model its existing supply chain and make better decisions about managing inventory,a firm would implement the type of SCM called supply chain execution systems.

A company having difficulty with timely delivery of parts to its manufacturing plants should look to implementing a supply chain planning system.

Identify and describe the two types of customer relationship management applications.

Enterprise software is built around thousands of predefined business processes that reflect: