Exam 8: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

In a push-based model of SCM systems,actual customer orders or purchases trigger events in the supply chain.

Concurrent supply chains are made possible by which technology?

Capabilities of supply chain execution systems would not include:

Systems that enable a firm to generate demand forecasts for a product,and to develop sourcing and manufacturing plans for that product,best describes supply chain ________ systems.

You have been hired by Santori,Inc.,a small company that imports and distributes an Italian sparkling water.The company is interested in what benefits an enterprise system would bring.Would an enterprise system be appropriate for this company? What steps would you take in determining this?

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

A network of organizations and business processes for procuring raw materials,transforming these materials into intermediate and finished products,and distributing the finished products to customers is called a:

Inefficiencies in a supply chain are primarily caused by inaccurate information.

Identify and describe three major enterprise applications.

Enterprise application vendors are now including ________ features,such as tools for data visualization,flexible reporting,and ad hoc analysis,as part of the application.

With new flows of information made possible by Web-based tools,supply chain management can more easily follow a push-based model.

Enterprise application vendors have created ________ to make their own customer relationship management,supply chain management,and enterprise systems work closely together with each other.

Customer relationship management systems typically provide software and online tools for sales,customer service,and:

Which of the following is not an example of next-generation enterprise applications?

Which metric is based on the relationship between the revenue produced by a specific customer,the expenses incurred in acquiring and servicing that customer,and the expected life of the relationship between the customer and the company?

A build-to-order supply-chain model is also called a ________ model.

Plant Away is an Oregon-based retailer and distributor of trees and shrubs.They have hundreds of smaller nurseries based around the country that grow the plant stock.The majority of their business is conducted online: Consumers purchase typically small quantities of products online and Plant Away coordinates the shipping from the most appropriate nursery.What unique problems might you anticipate they have in their supply chain? What might remedy these problems?

In the pre-Internet environment,supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.

Components or parts of finished products are referred to as:

Analytical CRM uses a customer data warehouse and tools to analyze customer data collected from the firm's customer touch points and from other sources.