Exam 6: Controls and Control Systems

The ability to earn revenues greater than costs is called ___________________.

Influencing behavior through norms and expectations set by the organization's culture is called __________ control.

If you follow-up with clients to see what they thought of the service level that you provided,you are using a(n)__________ type of control.

Which process identifies lessons learned through a completed project,task force assignment,or special operation?

Six Sigma is a quality standard.

A(n)__________ chart is a combination of the critical path method and the program evaluation and review technique.

In the comparison phase of the control process,we are focused on indications that action is needed to correct performance deficiencies.

The pathway from project start to conclusion that involves activities with the longest completion time is called the __________.

The two most common types of objectives in the management by objectives process are work related improvement and __________ objectives.

Which of these refer to a process of joint objective setting and reviews between a superior and a subordinate?

The goals set in an MBO process should be

Interestingly,research finds that the "control" process is really just about power.

Define the three types of time related controls and their relationship to work inputs,work throughputs,and work outputs.

The reality of "continuous improvement" is that you are never done.

At Home Décor,Inc.the production manager requires zero defects on all parts received from its vendors.This is an example of which of these standard/control?

__________ is the process of measuring performance and taking action to ensure desired results.

The ability to generate cash to pay bills is known as __________.

Six Sigma is not a common quality standard in our global marketplace because it is often too difficult to achieve.

Measuring performance and __________ are parts of the foundation of any control system.

Historical comparisons benchmark our performance against that being achieved by other people,work units,or organizations.