Exam 7: Training, Learning, Talent Management, and Development

After training, Kyle completed MC and essay questions that tested his knowledge of the content of the training.Kyle completed a(n) _________ assessment of training.

Discuss the major difference between training and development.

Identify the common points in the tenure of employees within the organization where training may be needed.Briefly discuss each point.

Briefly discuss the Four-Level Evaluation Method for assessing training programs.

As a new employee at Acme Global, Frederick just spent the morning learning about the organization's policies and procedures.He went to lunch with his new coworkers and spent the afternoon filling out forms with the human resource department.What Frederick experienced was ________.

________ is the process of teaching employees the skills necessary to perform a job.

Describe how Maslow's Hierarchy of Needs relates to the stages of career development.

In anticipation of tax season, Micah is working with the organization's tax preparers to determine their knowledge of current tax laws.Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals.If she finds they cannot provide this service, she will implement training to bring everyone up to speed.What Micah is conducting a _________.

After training, Anthony completed an assessment form that asked him to rate several statements such as "This training was effective" and "I feel competent in the skills covered in this training." Anthony rated each statement on a scale of strongly disagree to strongly agree.Anthony completed a(n) _________ assessment of training.

Learning gives us ________________ that an individual has learned something because they changed the way they act.

Tony thought the boss would not notice if he took a 2-hour lunch break when the work pace was slow.Tony was wrong.The boss was livid and reprimanded Tony in front of the entire team.As a result, Tony always makes sure he is back from his lunch break on time.What Tony experienced was _________

Employee development is aimed at improving communication and decision-making skills in managerial and professional employees.

Karen is the next employee scheduled to attend three weeks of training in another state.Her employer knows the training will disrupt Karen's family life.The employer arranges cell phone service and Internet access for Karen to communicate daily with her family while she is away.Other coworkers tell Karen how useful the training has been, and that the time away goes quickly.By supporting Karen, the coworkers and the employer are improving Karen's _________ to learn.

Acme Global provides its employees with performance appraisals.Twice a year, each employee sits down with the employee's supervisor for feedback and goal setting.Acme Global is developing its employees through ________.

Discuss the concept of a career.Why has career planning become such an important factor in 21st century companies?

When there is any significant change in any work requirement, we need to ________ the employee.

What type of training is designed to correct actions of the individual responsible for a process so he or she can successfully carry out the action in the future?

What are the four main career stages and when do they occur?

Jennifer has been the top sales person in her department for years.It seems that every other month she wins the department's award for reaching sales goals.The department recently installed a new software program for entering sales.Jennifer has not taken time to learn the new system, preferring to spend her time on the phone making sales.Last month, the department manager decided that only sales entered into the new software would count toward the monthly award.Jennifer did not win an award this month.What Jennifer experienced was _________.

Employee development is primarily intended for immediate use by the individual being trained.