Question 1

Within the context of goal and objective setting, strategic unity and alignment is

Accepted Answer

A) Primarily a top-down process 
B) Primarily a bottom-up process 
C) Primarily a middle management prerogative 
D) Primarily needed by small organizations 
E) Useless unless the organization operates internationally 
A) Primarily a top-down process 
B) Primarily a bottom-up process 
C) Primarily a middle management prerogative 
D) Primarily needed by small organizations 
E) Useless unless the organization operates internationally

Question 2

According to Gallup's categorization of employee engagement, employees who do their work as required, but nothing more fall into which category?

Accepted Answer

A) Actively disengaged 
B) Not-engaged 
C) Uncertain 
D) Engaged 
E) Empowered 
A) Actively disengaged 
B) Not-engaged 
C) Uncertain 
D) Engaged 
E) Empowered

Question 3

Which of the following characteristics make goals more effective?

Accepted Answer

A) Specific 
B) Challenging 
C) Rewarded 
D) All of these characteristics make goals more effective 
E) Specific and rewarded, but not challenging 
A) Specific 
B) Challenging 
C) Rewarded 
D) All of these characteristics make goals more effective 
E) Specific and rewarded, but not challenging

Question 4

To improve productivity and increase profitability, the rational goal model assumes that

Accepted Answer

A) Clear direction leads to de-motivated employees 
B) Goal clarification is unnecessary when workers are empowered 
C) Goal clarification only works when workers are fully engaged 
D) Clear direction critical to effectiveness 
E) Rational analysis can be replaced with more subjective measures 
A) Clear direction leads to de-motivated employees 
B) Goal clarification is unnecessary when workers are empowered 
C) Goal clarification only works when workers are fully engaged 
D) Clear direction critical to effectiveness 
E) Rational analysis can be replaced with more subjective measures

Question 5

Which of the following activities is NOT essential for a healthy "operations process" (Bossidy and Charan, 2009)?

Accepted Answer

A) Linking the operations process to the people and strategy processes 
B) Basing operations plans primarily on budgets 
C) Identifying action programs that will make outcomes a reality 
D) Attending to political realities and game playing within the organization 
E) Assuring accountability at every stage 
A) Linking the operations process to the people and strategy processes 
B) Basing operations plans primarily on budgets 
C) Identifying action programs that will make outcomes a reality 
D) Attending to political realities and game playing within the organization 
E) Assuring accountability at every stage

Question 6

The most critical and challenging aspect of communicating a vision is

Accepted Answer

A) Touching the hearts and personal values of followers 
B) Explaining new policies and procedures to followers 
C) Providing a clear philosophy that is centered on specific elements of the vision 
D) Creating reporting mechanisms that reflect accurate data about the achievement of the vision 
E) None of these 
A) Touching the hearts and personal values of followers 
B) Explaining new policies and procedures to followers 
C) Providing a clear philosophy that is centered on specific elements of the vision 
D) Creating reporting mechanisms that reflect accurate data about the achievement of the vision 
E) None of these

Question 7

Cross Stationary has grown from a small organization with a functional structure to a large multi-product, international company.They have been using ad hoc cross-functional teams extensively and are considering altering their structure to make these types of teams permanent. Which type of departmentalization is Cross Stationary considering adopting?

Accepted Answer

A) Functional 
B) Divisional 
C) Matrix 
D) Virtual 
E) None of these 
A) Functional 
B) Divisional 
C) Matrix 
D) Virtual 
E) None of these

Question 8

Which of Peter Drucker's recommendations for improving time management is the MOST DIFFICULT for managers to actually achieve in the workplace today?

Accepted Answer

A) Recording their time 
B) Managing their time 
C) Consolidating their time 
D) Prioritizing their time 
E) None of the activities listed is difficult for managers to achieve in the workplace today 
A) Recording their time 
B) Managing their time 
C) Consolidating their time 
D) Prioritizing their time 
E) None of the activities listed is difficult for managers to achieve in the workplace today

Question 9

Which of the following is/are not a critical core process in the discipline of execution?

Accepted Answer

A) External scanning processes 
B) Operations process 
C) People process 
D) Strategy process 
E) External scanning processes and people process 
A) External scanning processes 
B) Operations process 
C) People process 
D) Strategy process 
E) External scanning processes and people process

Question 10

Leaders such as Steve Jobs (Apple Computer and Pixar) and Jeff Bezos (Amazon.com and Blue Origin), are visionary because they are able to

Accepted Answer

A) Recognize the value of new technology before anyone else in their industries 
B) Out negotiate other business leaders to gain a competitive advantage 
C) Embrace competing values and transcend paradox 
D) Engage in arrogant behavior and still be considered charming 
E) Don't let their personal passions influence their business decisions 
A) Recognize the value of new technology before anyone else in their industries 
B) Out negotiate other business leaders to gain a competitive advantage 
C) Embrace competing values and transcend paradox 
D) Engage in arrogant behavior and still be considered charming 
E) Don't let their personal passions influence their business decisions

Question 11

All of the following are psychological states of empowerment except?

Accepted Answer

A) Meaning 
B) Competence 
C) Self-motivation 
D) Impact 
E) Self-determination 
A) Meaning 
B) Competence 
C) Self-motivation 
D) Impact 
E) Self-determination

Question 12

In their landmark work on results and execution, Bossidy and Charan (2009) conclude that organizations are abysmal when it comes to execution because of:

Accepted Answer

A) They do not see it as critical 
B) They rely too heavily on front line managers 
C) Newer generations of talent rebel against too much structure 
D) A lack of discipline 
E) All of these 
A) They do not see it as critical 
B) They rely too heavily on front line managers 
C) Newer generations of talent rebel against too much structure 
D) A lack of discipline 
E) All of these

Question 13

Which element of expectancy theory is described as the individual's positive or negative assessment of work outcomes?

Accepted Answer

A) Expectancy, the E to P condition 
B) Instrumentality, the P to O condition 
C) Valence, the Value of the Outcome to the individual 
D) Motivation, the level of Effort predicted to be exerted 
E) Work -related outcomes, the O element in the model 
A) Expectancy, the E to P condition 
B) Instrumentality, the P to O condition 
C) Valence, the Value of the Outcome to the individual 
D) Motivation, the level of Effort predicted to be exerted 
E) Work -related outcomes, the O element in the model

Question 14

Which of the following is NOT part of the job characteristics model?

Accepted Answer

A) Feedback 
B) Efficacy 
C) Autonomy 
D) Task Significance\ 
E) Skill variety 
A) Feedback 
B) Efficacy 
C) Autonomy 
D) Task Significance\ 
E) Skill variety

Question 15

The designing and organizing competency

Accepted Answer

A) Focuses on having a flexible structure to meet the needs of employees 
B) Focuses on deciding how to organize information flows to be more efficient 
C) Focuses on the aesthetics of the physical space where employees work 
D) Focuses on the same type of activities that are included in the competency for planning and coordinating projects 
E) Focuses on organizational structure and culture 
A) Focuses on having a flexible structure to meet the needs of employees 
B) Focuses on deciding how to organize information flows to be more efficient 
C) Focuses on the aesthetics of the physical space where employees work 
D) Focuses on the same type of activities that are included in the competency for planning and coordinating projects 
E) Focuses on organizational structure and culture

Question 16

The management model associated with the Compete action imperative is

Accepted Answer

A) The open systems model 
B) The human relations model 
C) The theory Y model 
D) The global values model 
E) The rational goal model 
A) The open systems model 
B) The human relations model 
C) The theory Y model 
D) The global values model 
E) The rational goal model

Question 17

Which of the following is an example of an EXTRINSIC motivator?

Accepted Answer

A) Sense of responsibility 
B) Sense of challenge 
C) Praise from another person 
D) Feeling of accomplishment 
E) Pride in achievement 
A) Sense of responsibility 
B) Sense of challenge 
C) Praise from another person 
D) Feeling of accomplishment 
E) Pride in achievement

Question 18

Your friend Terry has asked you to explain the time management matrix to him.After showing him the tool, he asks you where he should spend most of his time.What advice should you give him?

Accepted Answer

A) The easy and urgent quadrant 
B) The important and not urgent quadrant 
C) The difficult and unimportant quadrant 
D) The urgent and unimportant quadrant 
E) The important and urgent quadrant 
A) The easy and urgent quadrant 
B) The important and not urgent quadrant 
C) The difficult and unimportant quadrant 
D) The urgent and unimportant quadrant 
E) The important and urgent quadrant

Question 19

The management model that appears diagonally opposite the rational goal model quadrant of the competing values framework is:

Accepted Answer

A) The human relations model 
B) The open systems model 
C) The theory Y model 
D) The global values model 
E) The rational goal model 
A) The human relations model 
B) The open systems model 
C) The theory Y model 
D) The global values model 
E) The rational goal model

Question 20

"Smart" goals are:

Accepted Answer

A) Specific, measurable, attainable, relevant, time-bound 
B) Specific, marketable, active, reasonable, time related 
C) Specific, measurable, active, rewarded, targeted 
D) Special, measurable, assignable, rewarded, targeted 
E) Special, marketable, active, rewarded, temporary 
A) Specific, measurable, attainable, relevant, time-bound 
B) Specific, marketable, active, reasonable, time related 
C) Specific, measurable, active, rewarded, targeted 
D) Special, measurable, assignable, rewarded, targeted 
E) Special, marketable, active, rewarded, temporary

Within the context of goal and objective setting, strategic unity and alignment is

According to Gallup's categorization of employee engagement, employees who do their work as required, but nothing more fall into which category?

Which of the following characteristics make goals more effective?

To improve productivity and increase profitability, the rational goal model assumes that

Which of the following activities is NOT essential for a healthy "operations process" (Bossidy and Charan, 2009)?

The most critical and challenging aspect of communicating a vision is

Which of Peter Drucker's recommendations for improving time management is the MOST DIFFICULT for managers to actually achieve in the workplace today?

Which of the following is/are not a critical core process in the discipline of execution?

Leaders such as Steve Jobs (Apple Computer and Pixar) and Jeff Bezos (Amazon.com and Blue Origin), are visionary because they are able to

All of the following are psychological states of empowerment except?

In their landmark work on results and execution, Bossidy and Charan (2009) conclude that organizations are abysmal when it comes to execution because of:

Which element of expectancy theory is described as the individual's positive or negative assessment of work outcomes?

Which of the following is NOT part of the job characteristics model?

The designing and organizing competency

The management model associated with the Compete action imperative is

Which of the following is an example of an EXTRINSIC motivator?

Your friend Terry has asked you to explain the time management matrix to him.After showing him the tool, he asks you where he should spend most of his time.What advice should you give him?

The management model that appears diagonally opposite the rational goal model quadrant of the competing values framework is:

"Smart" goals are:

The Competing Values Approach to Management

Establishing and Maintaining Stability and Continuity

Promoting Change and Encouraging Adaptability

Integration and the Road to Mastery

Creating and Sustaining Commitment and Cohesion

Filters

Exam 3: Improving Productivity and Increasing Profitability

Within the context of goal and objective setting, strategic unity and alignment is

According to Gallup's categorization of employee engagement, employees who do their work as required, but nothing more fall into which category?

Which of the following characteristics make goals more effective?

To improve productivity and increase profitability, the rational goal model assumes that

Which of the following activities is NOT essential for a healthy "operations process" (Bossidy and Charan, 2009)?

The most critical and challenging aspect of communicating a vision is

Which of Peter Drucker's recommendations for improving time management is the MOST DIFFICULT for managers to actually achieve in the workplace today?

Which of the following is/are not a critical core process in the discipline of execution?

Leaders such as Steve Jobs (Apple Computer and Pixar) and Jeff Bezos (Amazon.com and Blue Origin), are visionary because they are able to

All of the following are psychological states of empowerment except?

In their landmark work on results and execution, Bossidy and Charan (2009) conclude that organizations are abysmal when it comes to execution because of:

Which element of expectancy theory is described as the individual's positive or negative assessment of work outcomes?

Which of the following is NOT part of the job characteristics model?

The designing and organizing competency

The management model associated with the Compete action imperative is

Which of the following is an example of an EXTRINSIC motivator?

Your friend Terry has asked you to explain the time management matrix to him.After showing him the tool, he asks you where he should spend most of his time.What advice should you give him?

The management model that appears diagonally opposite the rational goal model quadrant of the competing values framework is:

"Smart" goals are:

The Competing Values Approach to Management

Establishing and Maintaining Stability and Continuity

Promoting Change and Encouraging Adaptability

Integration and the Road to Mastery

Creating and Sustaining Commitment and Cohesion

Filters