Question 1

What should you do with papers that require your personal action according to the TRAF system?

Accepted Answer

A) Throw them away 
B) Forward them to people who should act upon them 
C) Put them into an action box or folder 
D) Put them into a box labeled "file" 
E) File them in the appropriate filing cabinet 
A) Throw them away 
B) Forward them to people who should act upon them 
C) Put them into an action box or folder 
D) Put them into a box labeled "file" 
E) File them in the appropriate filing cabinet C

Question 2

In recent years, the term "compliance" has come to be associated with…

Accepted Answer

A) Obeying U.S.federal laws and regulations 
B) Acting in a socially responsible way and being accountable for organizational activities 
C) Conserving environmental resources and recycling waste 
D) Engaging in philanthropy and corporate volunteerism 
E) Obeying international laws and complying with international treaties 
A) Obeying U.S.federal laws and regulations 
B) Acting in a socially responsible way and being accountable for organizational activities 
C) Conserving environmental resources and recycling waste 
D) Engaging in philanthropy and corporate volunteerism 
E) Obeying international laws and complying with international treaties A

Question 3

In addition to the increased amount of information that managers receive today, what else has increased the problem of information overload for managers?

Accepted Answer

A) Increasing diversity in the workplace 
B) Increasing globalization 
C) The elimination of traditional communication systems as new forms of communication are implemented. 
D) Decreasing attention spans. 
E) The elimination of assistants for many managerial positions 
A) Increasing diversity in the workplace 
B) Increasing globalization 
C) The elimination of traditional communication systems as new forms of communication are implemented. 
D) Decreasing attention spans. 
E) The elimination of assistants for many managerial positions E

Question 4

The concept of positive deviance is used to refer to situations where…

Accepted Answer

A) There is no cost to the organization when an employee fails to comply with organizational rules 
B) There is no cost to the employee when he fails to comply with organizational rules 
C) The situation in question makes not complying with organizational rules the most ethically appropriate action 
D) There is a short term benefit to individuals who do not comply with organizational rules 
E) There is no alternative to not complying with organizational rules 
A) There is no cost to the organization when an employee fails to comply with organizational rules 
B) There is no cost to the employee when he fails to comply with organizational rules 
C) The situation in question makes not complying with organizational rules the most ethically appropriate action 
D) There is a short term benefit to individuals who do not comply with organizational rules 
E) There is no alternative to not complying with organizational rules

Question 5

Which of the following is NOT a component of the OABC method for composing email messages?

Accepted Answer

A) Opening 
B) Audience set 
C) Body 
D) Closing 
E) Agenda 
A) Opening 
B) Audience set 
C) Body 
D) Closing 
E) Agenda

Question 6

Destructive deviance is most likely to occur in situations where employees feel that…

Accepted Answer

A) The organization had done something that justified retaliation by the employee 
B) The organization had done nothing to earn the employee's extra effort 
C) The organization was involved in corrupt activities and should be exposed 
D) The organization would be unlikely to discover the destructive deviance 
E) The organization had been sending mixed messages 
A) The organization had done something that justified retaliation by the employee 
B) The organization had done nothing to earn the employee's extra effort 
C) The organization was involved in corrupt activities and should be exposed 
D) The organization would be unlikely to discover the destructive deviance 
E) The organization had been sending mixed messages

Question 7

Which project management tool shows the flow of tasks associated with a complex project by showing the interrelationships between activities?

Accepted Answer

A) Work breakdown structure 
B) PERT/CPM 
C) Gantt Chart 
D) All of these 
E) None of these 
A) Work breakdown structure 
B) PERT/CPM 
C) Gantt Chart 
D) All of these 
E) None of these

Question 8

When leaving a voice mail, why is it helpful to give your name at the beginning of the message rather than at the end (as is more common with written messages)?

Accepted Answer

A) Because you may forget to leave your name at the end of your message 
B) Because a letter is a less formal communication medium 
C) Because it quickly puts your message in context for your listener 
D) Because it helps the listener prioritize your call. 
E) Because it lets your listener know that an important person is calling 
A) Because you may forget to leave your name at the end of your message 
B) Because a letter is a less formal communication medium 
C) Because it quickly puts your message in context for your listener 
D) Because it helps the listener prioritize your call. 
E) Because it lets your listener know that an important person is calling

Question 9

Because it is often very difficult and costly to measure the variables that are most closely linked with critical outcomes, organizations often ….

Accepted Answer

A) Substitute qualitative measures for quantitative measures of achievement 
B) Substitute surrogate or proxy measures for exact measures of achievement. 
C) Substitute complete measures for objective measures of achievement 
D) Substitute complete measures for responsive measures of achievement 
E) Substitute responsive measures for exact measures of achievement 
A) Substitute qualitative measures for quantitative measures of achievement 
B) Substitute surrogate or proxy measures for exact measures of achievement. 
C) Substitute complete measures for objective measures of achievement 
D) Substitute complete measures for responsive measures of achievement 
E) Substitute responsive measures for exact measures of achievement

Question 10

Which resource needs to be monitored during a project?

Accepted Answer

A) Time 
B) People 
C) Money 
D) All of these 
E) None of these 
A) Time 
B) People 
C) Money 
D) All of these 
E) None of these

Question 11

An organization that expands its policy to let employees submit their expense reports electronically, as an alternative to completing a paper report, is using which type of compliance strategy?

Accepted Answer

A) Punitive - similar to threatening employees with sticks 
B) Preventative - similar to putting hurdles up in front of employees 
C) Remunerative - similar to tempting employees with carrots 
D) Generative - similar to creating a fast track for employees to follow 
E) Cognitive - similar to enlightening employees about the benefits of compliance 
A) Punitive - similar to threatening employees with sticks 
B) Preventative - similar to putting hurdles up in front of employees 
C) Remunerative - similar to tempting employees with carrots 
D) Generative - similar to creating a fast track for employees to follow 
E) Cognitive - similar to enlightening employees about the benefits of compliance

Question 12

How is integration primarily accomplished in an organization that is organized into different functional units?

Accepted Answer

A) With regular inspections by managers of employee work habits. 
B) With formal cross-functional teams and liaison officers 
C) With informal relationships among organizational members 
D) With standardized processes and procedures that are inherent in the organizational hierarchy. 
E) Integration is not needed in companies organized by functional units 
A) With regular inspections by managers of employee work habits. 
B) With formal cross-functional teams and liaison officers 
C) With informal relationships among organizational members 
D) With standardized processes and procedures that are inherent in the organizational hierarchy. 
E) Integration is not needed in companies organized by functional units

Question 13

What project management tool shows the total project divided into components that can be measured in terms of time and cost?

Accepted Answer

A) Statement of work 
B) Work breakdown structure 
C) Program evaluation and review technique 
D) Critical Path Method 
E) Human resource matrix 
A) Statement of work 
B) Work breakdown structure 
C) Program evaluation and review technique 
D) Critical Path Method 
E) Human resource matrix

Question 14

One of the benefits of aligning compensation and reward systems with the types of behaviors desired by the organization is that this alignment…

Accepted Answer

A) Reduces the costs associated with noncompliance 
B) Increases the likelihood that that employees will be compliant 
C) Reduces the costs associated with compliance 
D) Increases the likelihood that instances of noncompliance will be reported by employees 
E) Reduces the opportunities for noncompliance 
A) Reduces the costs associated with noncompliance 
B) Increases the likelihood that that employees will be compliant 
C) Reduces the costs associated with compliance 
D) Increases the likelihood that instances of noncompliance will be reported by employees 
E) Reduces the opportunities for noncompliance

Question 15

One of the key paradoxes of control in organizations is that …

Accepted Answer

A) Effective compliance programs include multiple types of strategies 
B) Organizations that do not use any controls often outperform organizations that implement controls 
C) Tight control leads to higher profitability because of lower costs typically result when tight controls are in place 
D) Tight control helps employees feel comfortable by reducing ambiguity which in turn reduces noncompliance with organizational rules 
E) Trying to control employees too tightly can increase the likelihood that employees will look for ways to avoid compliance 
A) Effective compliance programs include multiple types of strategies 
B) Organizations that do not use any controls often outperform organizations that implement controls 
C) Tight control leads to higher profitability because of lower costs typically result when tight controls are in place 
D) Tight control helps employees feel comfortable by reducing ambiguity which in turn reduces noncompliance with organizational rules 
E) Trying to control employees too tightly can increase the likelihood that employees will look for ways to avoid compliance

Question 16

Consistent with a hierarchical culture and Weber's ideas about bureaucracy, the internal process model focuses on measuring and documenting performance as the basis for _______________ rather than on ______________.

Accepted Answer

A) Promotions; seniority 
B) Promotions; personal relationships 
C) Team assignments, credentials such as academic degrees or certifications 
D) All of these 
E) None of these 
A) Promotions; seniority 
B) Promotions; personal relationships 
C) Team assignments, credentials such as academic degrees or certifications 
D) All of these 
E) None of these

Question 17

The guidelines for compliance and ethics programs were designed to provide…

Accepted Answer

A) Flexibility and independence by organizations so their programs could be designed to suit their particular circumstances 
B) Rigid rules and procedures for organizations so programs would be designed consistently and could be reviewed more easily 
C) Precise details for implementation to save organizations time and money when implementing compliance and ethics programs 
D) Opportunities for individuals seeking careers in compliance and ethics to become certified by the federal government 
E) A clear set of steps organizations can follow to ensure that they will not be the victim of criminal behavior by employees 
A) Flexibility and independence by organizations so their programs could be designed to suit their particular circumstances 
B) Rigid rules and procedures for organizations so programs would be designed consistently and could be reviewed more easily 
C) Precise details for implementation to save organizations time and money when implementing compliance and ethics programs 
D) Opportunities for individuals seeking careers in compliance and ethics to become certified by the federal government 
E) A clear set of steps organizations can follow to ensure that they will not be the victim of criminal behavior by employees

Question 18

When there is ambiguity about appropriate job performance, employees who do not comply with organizational rules are most likely to claim that…

Accepted Answer

A) The rules were unfair and therefore should not be followed 
B) The rules were improper and following them would hurt the organization 
C) The rules were unclear and therefore the employee is not really responsible 
D) There was too much social pressure to permit the employee to follow the rules 
E) The manager could not be trusted to treat the employee fairly 
A) The rules were unfair and therefore should not be followed 
B) The rules were improper and following them would hurt the organization 
C) The rules were unclear and therefore the employee is not really responsible 
D) There was too much social pressure to permit the employee to follow the rules 
E) The manager could not be trusted to treat the employee fairly

Question 19

The global financial crisis that began in mid-2007 resulted in part because of a failure to adequately measure what key variables?

Accepted Answer

A) The ability of borrowers to repay loans and the repayment history of loans originated by individuals 
B) The ability of borrowers to repay loans and the willingness of the FDIC to cover bad bank loans 
C) The repayment history of loans originated by individuals and the willingness of the FDIC to cover bad bank loans 
D) The strength of the housing market and number of new loans being originated 
E) The number of new loans being originated and the commissions being paid to loan originators 
A) The ability of borrowers to repay loans and the repayment history of loans originated by individuals 
B) The ability of borrowers to repay loans and the willingness of the FDIC to cover bad bank loans 
C) The repayment history of loans originated by individuals and the willingness of the FDIC to cover bad bank loans 
D) The strength of the housing market and number of new loans being originated 
E) The number of new loans being originated and the commissions being paid to loan originators

Question 20

As organizations have moved to more project-based activities, research on effective project management has become more important.What do project management experts like Harold Kerzner suggest should be the first step in project management?

Accepted Answer

A) Planning defining the work requirements, scheduling activities, and evaluating risks 
B) Closure - verifying that all work has been completed and all paperwork is done 
C) Initiation - selecting the best project given limited resources and preparing documents to sanction the project 
D) Monitoring - tracking progress and comparing actual outcomes to predicted outcomes so that adjustments can be made 
E) Execution - negotiating to get the right members for the project team, directing and managing work, and helping team members improve 
A) Planning defining the work requirements, scheduling activities, and evaluating risks 
B) Closure - verifying that all work has been completed and all paperwork is done 
C) Initiation - selecting the best project given limited resources and preparing documents to sanction the project 
D) Monitoring - tracking progress and comparing actual outcomes to predicted outcomes so that adjustments can be made 
E) Execution - negotiating to get the right members for the project team, directing and managing work, and helping team members improve

What should you do with papers that require your personal action according to the TRAF system?

In recent years, the term "compliance" has come to be associated with…

In addition to the increased amount of information that managers receive today, what else has increased the problem of information overload for managers?

The concept of positive deviance is used to refer to situations where…

Which of the following is NOT a component of the OABC method for composing email messages?

Destructive deviance is most likely to occur in situations where employees feel that…

Which project management tool shows the flow of tasks associated with a complex project by showing the interrelationships between activities?

When leaving a voice mail, why is it helpful to give your name at the beginning of the message rather than at the end (as is more common with written messages)?

Because it is often very difficult and costly to measure the variables that are most closely linked with critical outcomes, organizations often ….

Which resource needs to be monitored during a project?

An organization that expands its policy to let employees submit their expense reports electronically, as an alternative to completing a paper report, is using which type of compliance strategy?

How is integration primarily accomplished in an organization that is organized into different functional units?

What project management tool shows the total project divided into components that can be measured in terms of time and cost?

One of the benefits of aligning compensation and reward systems with the types of behaviors desired by the organization is that this alignment…

One of the key paradoxes of control in organizations is that …

Consistent with a hierarchical culture and Weber's ideas about bureaucracy, the internal process model focuses on measuring and documenting performance as the basis for _ rather than on .

The guidelines for compliance and ethics programs were designed to provide…

When there is ambiguity about appropriate job performance, employees who do not comply with organizational rules are most likely to claim that…

The global financial crisis that began in mid-2007 resulted in part because of a failure to adequately measure what key variables?

As organizations have moved to more project-based activities, research on effective project management has become more important.What do project management experts like Harold Kerzner suggest should be the first step in project management?

The Competing Values Approach to Management

Improving Productivity and Increasing Profitability

Promoting Change and Encouraging Adaptability

Integration and the Road to Mastery

Creating and Sustaining Commitment and Cohesion

Filters

Exam 2: Establishing and Maintaining Stability and Continuity

What should you do with papers that require your personal action according to the TRAF system?

In recent years, the term "compliance" has come to be associated with…

In addition to the increased amount of information that managers receive today, what else has increased the problem of information overload for managers?

The concept of positive deviance is used to refer to situations where…

Which of the following is NOT a component of the OABC method for composing email messages?

Destructive deviance is most likely to occur in situations where employees feel that…

Which project management tool shows the flow of tasks associated with a complex project by showing the interrelationships between activities?

When leaving a voice mail, why is it helpful to give your name at the beginning of the message rather than at the end (as is more common with written messages)?

Because it is often very difficult and costly to measure the variables that are most closely linked with critical outcomes, organizations often ….

Which resource needs to be monitored during a project?

An organization that expands its policy to let employees submit their expense reports electronically, as an alternative to completing a paper report, is using which type of compliance strategy?

How is integration primarily accomplished in an organization that is organized into different functional units?

What project management tool shows the total project divided into components that can be measured in terms of time and cost?

One of the benefits of aligning compensation and reward systems with the types of behaviors desired by the organization is that this alignment…

One of the key paradoxes of control in organizations is that …

Consistent with a hierarchical culture and Weber's ideas about bureaucracy, the internal process model focuses on measuring and documenting performance as the basis for _______________ rather than on ______________.

The guidelines for compliance and ethics programs were designed to provide…

When there is ambiguity about appropriate job performance, employees who do not comply with organizational rules are most likely to claim that…

The global financial crisis that began in mid-2007 resulted in part because of a failure to adequately measure what key variables?

As organizations have moved to more project-based activities, research on effective project management has become more important.What do project management experts like Harold Kerzner suggest should be the first step in project management?

The Competing Values Approach to Management

Improving Productivity and Increasing Profitability

Promoting Change and Encouraging Adaptability

Integration and the Road to Mastery

Creating and Sustaining Commitment and Cohesion

Filters

Consistent with a hierarchical culture and Weber's ideas about bureaucracy, the internal process model focuses on measuring and documenting performance as the basis for _ rather than on .