Question 1

Which of the following is a paradox associated with the competencies in the Create quadrant?

Accepted Answer

A) People distrust powerful leaders but people also want their leaders to be powerful 
B) Resistance to change never lasts very long in organizations 
C) People will not resist change if they are given a direct order 
D) Creativity requires that people engage in many spontaneous activities 
E) The more things change, the more things stay the same 
A) People distrust powerful leaders but people also want their leaders to be powerful 
B) Resistance to change never lasts very long in organizations 
C) People will not resist change if they are given a direct order 
D) Creativity requires that people engage in many spontaneous activities 
E) The more things change, the more things stay the same A

Question 2

Which source of power is a kind of influence also known as social capital?

Accepted Answer

A) Expertise 
B) Wealth 
C) Opportunity 
D) Relationship 
E) Position 
A) Expertise 
B) Wealth 
C) Opportunity 
D) Relationship 
E) Position D

Question 3

In contrast to transformational change, transactional change

Accepted Answer

A) Combines the hopes and talents of people with a focus on a common goal 
B) Encourages people to strive to achieve challenging goals based upon their commitment to a common set of values 
C) Is rooted in an exchange relationship and thus is likely to be long-lived 
D) Engages followers by tapping into their aspirations and goals for a common enterprise 
E) Encourages surface-level changes that are likely to be short lived 
A) Combines the hopes and talents of people with a focus on a common goal 
B) Encourages people to strive to achieve challenging goals based upon their commitment to a common set of values 
C) Is rooted in an exchange relationship and thus is likely to be long-lived 
D) Engages followers by tapping into their aspirations and goals for a common enterprise 
E) Encourages surface-level changes that are likely to be short lived E

Question 4

Which of the following is a barrier to creative thinking?

Accepted Answer

A) Putting a negative value on fantasy and reflection as a waste of time or a sign of laziness 
B) Believing that only children should play and that adults should be serious 
C) Believing that intuition is illogical and impractical 
D) All of these are barriers to creative thinking 
E) None of these are barriers to creative thinking 
A) Putting a negative value on fantasy and reflection as a waste of time or a sign of laziness 
B) Believing that only children should play and that adults should be serious 
C) Believing that intuition is illogical and impractical 
D) All of these are barriers to creative thinking 
E) None of these are barriers to creative thinking

Question 5

The major difference between people who exhibit creative tendencies and those who don't is that people who exhibit creative tendencies

Accepted Answer

A) Have innate creative ability 
B) Believe in their own creativity 
C) Are motivated to be created 
D) Work in creative environments 
E) Have creative parents 
A) Have innate creative ability 
B) Believe in their own creativity 
C) Are motivated to be created 
D) Work in creative environments 
E) Have creative parents

Question 6

All of the following are misconceptions about power EXCEPT?

Accepted Answer

A) Power exists when people are dependent on each other. 
B) All managers have power 
C) Power is something people in higher positions exercise on upon people in lower positions. 
D) Middle managers are powerless 
E) All of these are myths about power 
A) Power exists when people are dependent on each other. 
B) All managers have power 
C) Power is something people in higher positions exercise on upon people in lower positions. 
D) Middle managers are powerless 
E) All of these are myths about power

Question 7

Which of the following suggestions would NOT help you gain rapport with your audience?

Accepted Answer

A) Be in the room first to greet each person 
B) Make eye contact 
C) Be extra enthusiastic to draw in resistant groups 
D) Be positive and supportive 
E) All of these should help gain rapport 
A) Be in the room first to greet each person 
B) Make eye contact 
C) Be extra enthusiastic to draw in resistant groups 
D) Be positive and supportive 
E) All of these should help gain rapport

Question 8

Which type of set is defined as the roadmap you provide your audience?

Accepted Answer

A) Climate set 
B) Credibility set 
C) Content set 
D) Course set 
E) Context set 
A) Climate set 
B) Credibility set 
C) Content set 
D) Course set 
E) Context set

Question 9

Which of the following describes critical thinking?

Accepted Answer

A) It moves logically to arrive at the correct answer 
B) It is imaginative 
C) It generates a wide variety of ideas 
D) It can be described as lateral 
E) It is provocative 
A) It moves logically to arrive at the correct answer 
B) It is imaginative 
C) It generates a wide variety of ideas 
D) It can be described as lateral 
E) It is provocative

Question 10

Which source of power is likely to increase if an individual passes a certification examination?

Accepted Answer

A) Position 
B) Opportunity 
C) Wealth 
D) Expertise 
E) Relationship 
A) Position 
B) Opportunity 
C) Wealth 
D) Expertise 
E) Relationship

Question 11

According to Bradford and Cohen (1984), change is

Accepted Answer

A) A naturally energizing process 
B) A naturally draining process 
C) A logical-rational process 
D) A social-emotional process 
E) A process of manipulation and coercion 
A) A naturally energizing process 
B) A naturally draining process 
C) A logical-rational process 
D) A social-emotional process 
E) A process of manipulation and coercion

Question 12

In a force field analysis, when is the desired change most likely to occur?

Accepted Answer

A) When resisting forces are stronger than driving forces 
B) When forces for change are stronger than resisting forces 
C) When the driving forces are equal to the resisting forces 
D) Change will occur in all of these situations 
E) Change will not occur in any of these situations 
A) When resisting forces are stronger than driving forces 
B) When forces for change are stronger than resisting forces 
C) When the driving forces are equal to the resisting forces 
D) Change will occur in all of these situations 
E) Change will not occur in any of these situations

Question 13

Which of the following is NOT true about resistance to change?

Accepted Answer

A) Employee will resist changes that result in a demotion or loss of employment. 
B) Employees will resist changes that make their skills seem unnecessary or outdated. 
C) When only social relationships are involved, people will not resist change. 
D) Employees will sometimes resist an idea just because it came from someone else. 
E) Employees will resist changes that they do not understand. 
A) Employee will resist changes that result in a demotion or loss of employment. 
B) Employees will resist changes that make their skills seem unnecessary or outdated. 
C) When only social relationships are involved, people will not resist change. 
D) Employees will sometimes resist an idea just because it came from someone else. 
E) Employees will resist changes that they do not understand.

Question 14

As proposed by Kurt Lewin, the force field analysis model

Accepted Answer

A) Can be used to help managers understand whether a change is needed 
B) Can be used to help managers understand whether a change is likely to be successful 
C) Can be used to help managers determine whether a change will be resisted 
D) All of these 
E) Can be used to help managers understand whether a change is needed and whether a change will be resisted, but not whether a change is likely to be successful 
A) Can be used to help managers understand whether a change is needed 
B) Can be used to help managers understand whether a change is likely to be successful 
C) Can be used to help managers determine whether a change will be resisted 
D) All of these 
E) Can be used to help managers understand whether a change is needed and whether a change will be resisted, but not whether a change is likely to be successful

Question 15

Which of the following influence tactics is NOT related to position power?

Accepted Answer

A) Legitimate authority 
B) Cooptation 
C) Pressure 
D) Bargaining 
E) Coalition formation 
A) Legitimate authority 
B) Cooptation 
C) Pressure 
D) Bargaining 
E) Coalition formation

Question 16

The first step in the nominal group technique is to

Accepted Answer

A) Have participants vote on their preferred alternative solution 
B) Have participants share their ideas out loud 
C) Make sure participants have enough time to write their ideas down 
D) Make sure everyone agrees on the problem definition 
E) Make sure all ideas are recorded before any voting takes place 
A) Have participants vote on their preferred alternative solution 
B) Have participants share their ideas out loud 
C) Make sure participants have enough time to write their ideas down 
D) Make sure everyone agrees on the problem definition 
E) Make sure all ideas are recorded before any voting takes place

Question 17

Which of the following changes would be likely to encounter employee resistance?

Accepted Answer

A) Changes that involve disruption of social relationships 
B) Changes suggested by others 
C) Changes that could lead to making mistakes in an organization that does not value risk-taking 
D) All of these changes would be likely to resisted by employees 
E) Changes suggested by others and changes that could lead to making mistakes in an organization that does not value risk-taking, but not changes that involve disruption of social relationships 
A) Changes that involve disruption of social relationships 
B) Changes suggested by others 
C) Changes that could lead to making mistakes in an organization that does not value risk-taking 
D) All of these changes would be likely to resisted by employees 
E) Changes suggested by others and changes that could lead to making mistakes in an organization that does not value risk-taking, but not changes that involve disruption of social relationships

Question 18

The conditions of dialogue include

Accepted Answer

A) Mutual purpose, mutual expectations, and mutual respect 
B) Mutual purpose, mutual meaning, and mutual respect 
C) Mutual expectations, mutual meaning, and mutual benefit 
D) Mutual benefit, mutual expectations, and mutual goals 
E) Mutual goals, mutual objectives, and mutual tactics 
A) Mutual purpose, mutual expectations, and mutual respect 
B) Mutual purpose, mutual meaning, and mutual respect 
C) Mutual expectations, mutual meaning, and mutual benefit 
D) Mutual benefit, mutual expectations, and mutual goals 
E) Mutual goals, mutual objectives, and mutual tactics

Question 19

Which of the following describes creative thinking?

Accepted Answer

A) It is analytical 
B) It results in one or a few answers 
C) It often takes advantage of importing ideas from one context to another 
D) It can be described as vertical 
E) It moves logically to arrive at the correct answer 
A) It is analytical 
B) It results in one or a few answers 
C) It often takes advantage of importing ideas from one context to another 
D) It can be described as vertical 
E) It moves logically to arrive at the correct answer

Question 20

Gene Cattabiani, a vice president of the Steam Turbine Division of Westinghouse, spoke at a town meeting with employees to explain the need for change. Employees heckled him, shouted abuse, and made threats. After the presentation, Gene talked to people on the plant floor about their comments and explained his side of the issue. This experience served as a basis for which of the following conditions for dialogue?

Accepted Answer

A) Mutual purpose 
B) Mutual goals 
C) Mutual respect 
D) Mutual meaning 
E) Mutual benefit 
A) Mutual purpose 
B) Mutual goals 
C) Mutual respect 
D) Mutual meaning 
E) Mutual benefit

Which of the following is a paradox associated with the competencies in the Create quadrant?

Which source of power is a kind of influence also known as social capital?

In contrast to transformational change, transactional change

Which of the following is a barrier to creative thinking?

The major difference between people who exhibit creative tendencies and those who don't is that people who exhibit creative tendencies

All of the following are misconceptions about power EXCEPT?

Which of the following suggestions would NOT help you gain rapport with your audience?

Which type of set is defined as the roadmap you provide your audience?

Which of the following describes critical thinking?

Which source of power is likely to increase if an individual passes a certification examination?

According to Bradford and Cohen (1984), change is

In a force field analysis, when is the desired change most likely to occur?

Which of the following is NOT true about resistance to change?

As proposed by Kurt Lewin, the force field analysis model

Which of the following influence tactics is NOT related to position power?

The first step in the nominal group technique is to

Which of the following changes would be likely to encounter employee resistance?

The conditions of dialogue include

Which of the following describes creative thinking?

The Competing Values Approach to Management

Establishing and Maintaining Stability and Continuity

Improving Productivity and Increasing Profitability

Integration and the Road to Mastery

Creating and Sustaining Commitment and Cohesion

Filters

Exam 4: Promoting Change and Encouraging Adaptability

Which of the following is a paradox associated with the competencies in the Create quadrant?

Which source of power is a kind of influence also known as social capital?

In contrast to transformational change, transactional change

Which of the following is a barrier to creative thinking?

The major difference between people who exhibit creative tendencies and those who don't is that people who exhibit creative tendencies

All of the following are misconceptions about power EXCEPT?

Which of the following suggestions would NOT help you gain rapport with your audience?

Which type of set is defined as the roadmap you provide your audience?

Which of the following describes critical thinking?

Which source of power is likely to increase if an individual passes a certification examination?

According to Bradford and Cohen (1984), change is

In a force field analysis, when is the desired change most likely to occur?

Which of the following is NOT true about resistance to change?

As proposed by Kurt Lewin, the force field analysis model

Which of the following influence tactics is NOT related to position power?

The first step in the nominal group technique is to

Which of the following changes would be likely to encounter employee resistance?

The conditions of dialogue include

Which of the following describes creative thinking?

The Competing Values Approach to Management

Establishing and Maintaining Stability and Continuity

Improving Productivity and Increasing Profitability

Integration and the Road to Mastery

Creating and Sustaining Commitment and Cohesion

Filters