Question 1

Which strategy for competitive advantage involves offering different products, services, or product features?

Accepted Answer

A) Cost leadership 
B) Differentiation 
C) Innovation 
D) Operational effectiveness 
E) Customer-orientation 
A) Cost leadership 
B) Differentiation 
C) Innovation 
D) Operational effectiveness 
E) Customer-orientation B

Question 2

The introduction of ATM machines by Citibank was a classic example of which strategy for competitive advantage?

Accepted Answer

A) Cost leadership 
B) Innovation 
C) Differentiation 
D) Operational effectiveness 
E) Customer-orientation 
A) Cost leadership 
B) Innovation 
C) Differentiation 
D) Operational effectiveness 
E) Customer-orientation B

Question 3

The overall performance of an organization has little to do with how well it manages its business processes.

Accepted Answer

A) True 
 B)False  False

Question 4

BPM is an implementation of BPR.

Accepted Answer

A) True 
 B)False

Question 5

_____ activities create value for which customers are willing to pay, whereas _____ activities do not add value directly to the firm's products or services.

Accepted Answer

A) Support, primary 
B) Human resource management, inbound logistics 
C) Procurement, operations 
D) Primary, support 
E) Accounting, outbound logistics 
A) Support, primary 
B) Human resource management, inbound logistics 
C) Procurement, operations 
D) Primary, support 
E) Accounting, outbound logistics

Question 6

The Internet increases traditional barriers to entry into a market.

Accepted Answer

A) True 
 B)False

Question 7

Differentiate between primary activities and support activities in Porter's value chain model.

Accepted Answer

The answer of Differentiate between primary activities and support activities...

Question 8

E-Commerce is the process of buying, selling, transferring, or exchanging products, services, or information via computer networks, including the Internet.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following processes involves the warehouse, purchasing, and accounting functional areas?

Accepted Answer

A) Procurement 
B) Fulfillment 
C) Order entry 
D) Accounts receivable 
E) Payroll 
A) Procurement 
B) Fulfillment 
C) Order entry 
D) Accounts receivable 
E) Payroll

Question 10

Reconciling bank accounts is an example of a(n):

Accepted Answer

A) Accounting Business Process 
B) Finance Business Process 
C) Marketing Business Process 
D) Production Business Process 
E) Management Information Systems Business Process 
A) Accounting Business Process 
B) Finance Business Process 
C) Marketing Business Process 
D) Production Business Process 
E) Management Information Systems Business Process

Question 11

____________ pressures are generated by the global economy, intense competition, the changing nature of the workforce, and powerful customers.

Accepted Answer

A) Economic 
B) Market 
C) Social 
D) Technology 
A) Economic 
B) Market 
C) Social 
D) Technology

Question 12

The digital divide is an example of which type of societal pressure?

Accepted Answer

A) Social responsibility 
B) Government regulations 
C) Protection against terrorism 
D) Ethics 
E) Information overload 
A) Social responsibility 
B) Government regulations 
C) Protection against terrorism 
D) Ethics 
E) Information overload

Question 13

Cross-functional business processes:

Accepted Answer

A) fall within a single functional area. 
B) cut across multiple functional areas. 
C) require collaboration. 
D) A and C 
E) B and C 
A) fall within a single functional area. 
B) cut across multiple functional areas. 
C) require collaboration. 
D) A and C 
E) B and C

Question 14

What are switching costs, and why would a company care about them?

Accepted Answer

The answer of What are switching costs, and why would...

Question 15

In general, government deregulation decreases competition.

Accepted Answer

A) True 
 B)False

Question 16

Porter's value chain model is a variation of his competitive advantage framework.

Accepted Answer

A) True 
 B)False

Question 17

___________ is a website where potential donors can decide where their money can be directed, stating whether it goes to a particular disaster relief fund.

Accepted Answer

A) GiftFlow.org 
B) RedCross.ca 
C) Microsoft.ca 
D) Kiva.org 
A) GiftFlow.org 
B) RedCross.ca 
C) Microsoft.ca 
D) Kiva.org

Question 18

Explain how changes in social responsibility, government regulation/deregulation, social programs, protection against terrorism, and ethics put pressure on modern businesses.

Accepted Answer

The answer of Explain how changes in social responsibility, government...

Question 19

The initial goal of business process management is ____________________.

Accepted Answer

A) to be less radical, disruptive, and more incremental 
B) to improve profitability by decreasing costs and increasing revenue 
C) to create a competitive advantage through organizational flexibility 
D) to organize around the business process, not the individual task 
A) to be less radical, disruptive, and more incremental 
B) to improve profitability by decreasing costs and increasing revenue 
C) to create a competitive advantage through organizational flexibility 
D) to organize around the business process, not the individual task

Question 20

Which strategy for competitive advantage involves introducing new products and putting new features in existing products?

Accepted Answer

A) Cost leadership 
B) Differentiation 
C) Innovation 
D) Operational effectiveness 
E) Customer-orientation 
A) Cost leadership 
B) Differentiation 
C) Innovation 
D) Operational effectiveness 
E) Customer-orientation

Which strategy for competitive advantage involves offering different products, services, or product features?

The introduction of ATM machines by Citibank was a classic example of which strategy for competitive advantage?

The overall performance of an organization has little to do with how well it manages its business processes.

BPM is an implementation of BPR.

_ activities create value for which customers are willing to pay, whereas _ activities do not add value directly to the firm's products or services.

The Internet increases traditional barriers to entry into a market.

Differentiate between primary activities and support activities in Porter's value chain model.

E-Commerce is the process of buying, selling, transferring, or exchanging products, services, or information via computer networks, including the Internet.

Which of the following processes involves the warehouse, purchasing, and accounting functional areas?

Reconciling bank accounts is an example of a(n):

____________ pressures are generated by the global economy, intense competition, the changing nature of the workforce, and powerful customers.

The digital divide is an example of which type of societal pressure?

Cross-functional business processes:

What are switching costs, and why would a company care about them?

In general, government deregulation decreases competition.

Porter's value chain model is a variation of his competitive advantage framework.

___________ is a website where potential donors can decide where their money can be directed, stating whether it goes to a particular disaster relief fund.

Explain how changes in social responsibility, government regulation/deregulation, social programs, protection against terrorism, and ethics put pressure on modern businesses.

The initial goal of business process management is ____________________.

Which strategy for competitive advantage involves introducing new products and putting new features in existing products?

Introduction to Information Systems

Ethics and Privacy

Information Security and Controls

Data and Knowledge Management

Telecommunications and Networking

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Social Computing

Information Systems Within the Organization

Customer Relationship Management and Supply Chain Management

Business Intelligence

Acquiring Information Systems and Applications

Technology Guide 1 : Hardware

Technology Guide 2 : Software

Technology Guide 3 : Cloud Computing

Technology Guide 4 : Intelligent Systems

Technology Guide 5 Protecting Your Information Assets

Filters

Exam 2: Organizational Strategy, Competitive Advantage, and Information Systems

Which strategy for competitive advantage involves offering different products, services, or product features?

The introduction of ATM machines by Citibank was a classic example of which strategy for competitive advantage?

The overall performance of an organization has little to do with how well it manages its business processes.

BPM is an implementation of BPR.

_____ activities create value for which customers are willing to pay, whereas _____ activities do not add value directly to the firm's products or services.

The Internet increases traditional barriers to entry into a market.

Differentiate between primary activities and support activities in Porter's value chain model.

E-Commerce is the process of buying, selling, transferring, or exchanging products, services, or information via computer networks, including the Internet.

Which of the following processes involves the warehouse, purchasing, and accounting functional areas?

Reconciling bank accounts is an example of a(n):

____________ pressures are generated by the global economy, intense competition, the changing nature of the workforce, and powerful customers.

The digital divide is an example of which type of societal pressure?

Cross-functional business processes:

What are switching costs, and why would a company care about them?

In general, government deregulation decreases competition.

Porter's value chain model is a variation of his competitive advantage framework.

___________ is a website where potential donors can decide where their money can be directed, stating whether it goes to a particular disaster relief fund.

Explain how changes in social responsibility, government regulation/deregulation, social programs, protection against terrorism, and ethics put pressure on modern businesses.

The initial goal of business process management is ____________________.

Which strategy for competitive advantage involves introducing new products and putting new features in existing products?

Introduction to Information Systems

Ethics and Privacy

Information Security and Controls

Data and Knowledge Management

Telecommunications and Networking

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Social Computing

Information Systems Within the Organization

Customer Relationship Management and Supply Chain Management

Business Intelligence

Acquiring Information Systems and Applications

Technology Guide 1 : Hardware

Technology Guide 2 : Software

Technology Guide 3 : Cloud Computing

Technology Guide 4 : Intelligent Systems

Technology Guide 5 Protecting Your Information Assets

Filters

_ activities create value for which customers are willing to pay, whereas _ activities do not add value directly to the firm's products or services.