Exam 10: Information and Decision Support Systems

Fraud was suspected in the IT department of Company ABC.The CEO called on the VP of Finance to do a complete review of the IT department financial processes.What is the name for this review activity?

____________________ reports are produced periodically, such as daily, weekly, or monthly.

The ultimate goal of management information and decision support systems is to help managers at the highest level of an organization make automated decisions with little or no effort.

Cost centres are units within the company that do not directly generate income.

During what stage of the problem-solving process does one develop alternative solutions to the problem and evaluate their feasibility?

A(n) ____________________ MIS provides financial information not only for executives, but also for a broader set of people who need to make better decisions on a daily basis.

Many of today's ____________________ systems concentrate on hiring and managing existing employees to get the total potential of the human talent in the organization.

____________________ is used when modelling the problem properly to get an optimal decision would be too difficult, complex, or costly.

A well-known model developed by Herbert Simon divides the decision-making phase of the problem-solving process into three stages: design, implementation, and monitoring.

An MIS provides managers and decision makers with information to help achieve organizational goals.

A key-indicator report summarizes the previous day's critical activities and is typically available at the beginning of each workday.

A limit on the number of available work hours in a manufacturing facility is an example of a problem ____________________.

Which of the following is characteristic of a highly structured problem?

The Delphi approach is a group decision-making approach that encourages diversity among group members and fosters creativity and original thinking in decision making.

Which of the following is normally used with structured problems?

Briefly describe the five-stage decision-making process.

____________________ are commonly accepted guidelines or procedures that usually find a good solution.

Identify and briefly describe the various kinds of reports frequently produced by an MIS.

Mohamed prepared a monthly report that provides key information about various aspects of the department.To whom will he be delivering this report?

Most financial MISs integrate financial and operational information from multiple sources, including the Internet, into multiple systems.