Question 1

It is a fact that as long as people really enjoy their work,they can work as long and hard as they want without experiencing burnout.

Accepted Answer

A) True 
 B)False  False

Question 2

Unequal departmental dependence fosters conflict.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following statements is a myth related to burnout?

Accepted Answer

A)  It is a newfangled notion that gives lazy people an excuse not to work. 
B)  Any work can lead to burnout. 
C)  Most people do not realize that burnout is occurring. 
D)  It usually results from a combination of work, family, social, and personal factors. 
E)  Even physically and psychologically strong individuals are likely to suffer from it. 
A)  It is a newfangled notion that gives lazy people an excuse not to work. 
B)  Any work can lead to burnout. 
C)  Most people do not realize that burnout is occurring. 
D)  It usually results from a combination of work, family, social, and personal factors. 
E)  Even physically and psychologically strong individuals are likely to suffer from it. A

Question 4

Which of the following results in intergroup conflicts?

Accepted Answer

A)  Decoupling the conflicting units by reducing their common resource dependencies 
B)  Increasing the interdependencies among the organizational units 
C)  Introducing buffer inventories 
D)  Giving each unit control over their own resources 
E)  Invoking impersonal, straightforward rules for resource allocation 
A)  Decoupling the conflicting units by reducing their common resource dependencies 
B)  Increasing the interdependencies among the organizational units 
C)  Introducing buffer inventories 
D)  Giving each unit control over their own resources 
E)  Invoking impersonal, straightforward rules for resource allocation

Question 5

Communication-related conflicts occur when a physical or organizational barrier to effective communication exists.

Accepted Answer

A) True 
 B)False

Question 6

Responses to frustration and anxiety vary and are often expressed through withdrawal behavior like _____.

Accepted Answer

A)  higher absenteeism 
B)  aggression 
C)  drug abuse 
D)  excessive drinking 
E)  sabotage 
A)  higher absenteeism 
B)  aggression 
C)  drug abuse 
D)  excessive drinking 
E)  sabotage

Question 7

The objective of the manager is to force a resolution to the conflict.

Accepted Answer

A) True 
 B)False

Question 8

Describe the elements that must be included in a violence-prevention program.

Accepted Answer

A comprehensive workplace violence-preve

Question 9

Conflict can distort reality and debilitate the participants in the conflict situation.

Accepted Answer

A) True 
 B)False

Question 10

_____ is generally considered to be the most effective method of resolving conflict.

Accepted Answer

A)  Forcing a solution 
B)  Withdrawal 
C)  Compromising 
D)  Smoothing over the conflict 
E)  Confrontation 
A)  Forcing a solution 
B)  Withdrawal 
C)  Compromising 
D)  Smoothing over the conflict 
E)  Confrontation

Question 11

Conflict that results from the organizational structure is known as intergroup conflict.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a characteristic of conflict?

Accepted Answer

A)  It can always be resolved. 
B)  It makes people less aware of their opponents' function. 
C)  It only destroys relationships between people. 
D)  It is a form of communication. 
E)  It always has destructive effects. 
A)  It can always be resolved. 
B)  It makes people less aware of their opponents' function. 
C)  It only destroys relationships between people. 
D)  It is a form of communication. 
E)  It always has destructive effects.

Question 13

How should a manager deal with interpersonal conflict with superagreeables?

Accepted Answer

In a nonthreatening manner,the manager m

Question 14

Discuss some of the organizational guidelines for managing stress.

Accepted Answer

The actions that organizations take to r

Question 15

Outline the ground rules for constructive confrontation for resolving conflict.

Accepted Answer

The ground rules for constructive confro

Question 16

Professionals in an organizational unit who have limited opportunities for advancement often initiate conflict with other units as a result of _____.

Accepted Answer

A)  role ambiguity 
B)  role dissatisfaction 
C)  goal conflict 
D)  goal ambiguity 
E)  interpersonal conflict 
A)  role ambiguity 
B)  role dissatisfaction 
C)  goal conflict 
D)  goal ambiguity 
E)  interpersonal conflict

Question 17

Employee productivity generally increases for employees who participate in fitness programs.

Accepted Answer

A) True 
 B)False

Question 18

An individual dissatisfied with his or her role relative to the roles of others exhibits interpersonal conflict.

Accepted Answer

A) True 
 B)False

Question 19

Cara has two exciting job offers in hand.She finds it difficult to choose between them as both the positions are equally attractive to her.Which form of goal conflict is Cara experiencing?

Accepted Answer

A)  Goals with negative aspects 
B)  Conflicting positive goals 
C)  Interpersonal conflict 
D)  Goals with both positive and negative aspects 
E)  Intergroup conflict 
A)  Goals with negative aspects 
B)  Conflicting positive goals 
C)  Interpersonal conflict 
D)  Goals with both positive and negative aspects 
E)  Intergroup conflict

Question 20

Which of the following factors should be used in a reward system to reduce the conflict between two departments due to goal segmentation?

Accepted Answer

A)  Insisting an objective criterion 
B)  Overemphasizing highly visible behavior 
C)  Encouraging a type of behavior and claiming to encourage another 
D)  Emphasizing morality rather than efficiency 
E)  Rewarding the combined efforts of both the departments 
A)  Insisting an objective criterion 
B)  Overemphasizing highly visible behavior 
C)  Encouraging a type of behavior and claiming to encourage another 
D)  Emphasizing morality rather than efficiency 
E)  Rewarding the combined efforts of both the departments

It is a fact that as long as people really enjoy their work,they can work as long and hard as they want without experiencing burnout.

Unequal departmental dependence fosters conflict.

Which of the following statements is a myth related to burnout?

Which of the following results in intergroup conflicts?

Communication-related conflicts occur when a physical or organizational barrier to effective communication exists.

Responses to frustration and anxiety vary and are often expressed through withdrawal behavior like _____.

The objective of the manager is to force a resolution to the conflict.

Describe the elements that must be included in a violence-prevention program.

Conflict can distort reality and debilitate the participants in the conflict situation.

_____ is generally considered to be the most effective method of resolving conflict.

Conflict that results from the organizational structure is known as intergroup conflict.

Which of the following is a characteristic of conflict?

How should a manager deal with interpersonal conflict with superagreeables?

Discuss some of the organizational guidelines for managing stress.

Outline the ground rules for constructive confrontation for resolving conflict.

Professionals in an organizational unit who have limited opportunities for advancement often initiate conflict with other units as a result of _____.

Employee productivity generally increases for employees who participate in fitness programs.

An individual dissatisfied with his or her role relative to the roles of others exhibits interpersonal conflict.

Cara has two exciting job offers in hand.She finds it difficult to choose between them as both the positions are equally attractive to her.Which form of goal conflict is Cara experiencing?

Which of the following factors should be used in a reward system to reduce the conflict between two departments due to goal segmentation?

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters

Exam 15: Managing Conflict and Stress

It is a fact that as long as people really enjoy their work,they can work as long and hard as they want without experiencing burnout.

Unequal departmental dependence fosters conflict.

Which of the following statements is a myth related to burnout?

Which of the following results in intergroup conflicts?

Communication-related conflicts occur when a physical or organizational barrier to effective communication exists.

Responses to frustration and anxiety vary and are often expressed through withdrawal behavior like _____.

The objective of the manager is to force a resolution to the conflict.

Describe the elements that must be included in a violence-prevention program.

Conflict can distort reality and debilitate the participants in the conflict situation.

_____ is generally considered to be the most effective method of resolving conflict.

Conflict that results from the organizational structure is known as intergroup conflict.

Which of the following is a characteristic of conflict?

How should a manager deal with interpersonal conflict with superagreeables?

Discuss some of the organizational guidelines for managing stress.

Outline the ground rules for constructive confrontation for resolving conflict.

Professionals in an organizational unit who have limited opportunities for advancement often initiate conflict with other units as a result of _____.

Employee productivity generally increases for employees who participate in fitness programs.

An individual dissatisfied with his or her role relative to the roles of others exhibits interpersonal conflict.

Cara has two exciting job offers in hand.She finds it difficult to choose between them as both the positions are equally attractive to her.Which form of goal conflict is Cara experiencing?

Which of the following factors should be used in a reward system to reduce the conflict between two departments due to goal segmentation?

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters