Question 1

Traditional organizations usually treat suppliers as partners.

Accepted Answer

A) True 
 B)False  False

Question 2

Sampling control is a method of predicting the quality of a batch or a large group of products from an inspection of a sample or group of samples taken from the batch.

Accepted Answer

A) True 
 B)False  False

Question 3

Kaizen,quality at the source,lean manufacturing,and six sigma are mutually exclusive quality improvement approaches.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following refers to a set of quality standards created in 1987 by the International Organization for Standardization,in Geneva,Switzerland?

Accepted Answer

A)  AS9100 
B)  ISO 14000 
C)  ISO 9000 
D)  BS 7799 
E)  SA 8000 
A)  AS9100 
B)  ISO 14000 
C)  ISO 9000 
D)  BS 7799 
E)  SA 8000

Question 5

The optimal size of the safety stock is determined by the relative costs of a stock-out of the item versus the costs of carrying the additional inventory.

Accepted Answer

A) True 
 B)False

Question 6

The economic order quantity (EOQ)is determined by the point at which carrying costs goes higher than production costs.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements best describes the underlying philosophy of Deming's work in the area of quality assurance?

Accepted Answer

A)  The cause of poor quality and low productivity is the system and not the employees. 
B)  The quality of an organization's goods and services can affect the organization in many ways. 
C)  Quality is determined in relation to the specifications or standards set in the design stages. 
D)  The system should be customer driven and involve only the top management. 
E)  Effective operations control is attained by applying the basic control concepts to the operations function of the organization. 
A)  The cause of poor quality and low productivity is the system and not the employees. 
B)  The quality of an organization's goods and services can affect the organization in many ways. 
C)  Quality is determined in relation to the specifications or standards set in the design stages. 
D)  The system should be customer driven and involve only the top management. 
E)  Effective operations control is attained by applying the basic control concepts to the operations function of the organization.

Question 8

Which of the following methods for implementing total quality management (TQM)emphasizes on the reformulation of attitudes,comprehensive controls,and annual objective reviews?

Accepted Answer

A)  The reengineering method 
B)  The Crosby method 
C)  The lean manufacturing method 
D)  The Juran method 
E)  The six sigma method 
A)  The reengineering method 
B)  The Crosby method 
C)  The lean manufacturing method 
D)  The Juran method 
E)  The six sigma method

Question 9

Just-in-time inventory control systems are also referred to as _____ systems.

Accepted Answer

A)  kanban 
B)  Ishikawa 
C)  Crosby 
D)  Juran 
E)  lean 
A)  kanban 
B)  Ishikawa 
C)  Crosby 
D)  Juran 
E)  lean

Question 10

The objective of _____ is to heighten awareness of quality by making everyone aware of his or her potential impact on quality.

Accepted Answer

A)  reengineering 
B)  lean manufacturing 
C)  the six sigma approach 
D)  a zero-defects program 
E)  the critical incident method 
A)  reengineering 
B)  lean manufacturing 
C)  the six sigma approach 
D)  a zero-defects program 
E)  the critical incident method

Question 11

_____ is a method of predicting the quality of a batch or a large group of products from random checks of finished products.

Accepted Answer

A)  Kanban system analysis 
B)  Just-in-time analysis 
C)  Acceptance sampling 
D)  Census check 
E)  ABC analysis 
A)  Kanban system analysis 
B)  Just-in-time analysis 
C)  Acceptance sampling 
D)  Census check 
E)  ABC analysis

Question 12

Which of the following refers to the search for and implementation of radical change in business processes to achieve breakthrough results in costs,speed,productivity,and service?

Accepted Answer

A)  Reengineering 
B)  Zero-defects program 
C)  Quality at the source approach 
D)  The Deming approach 
E)  The kaizen method 
A)  Reengineering 
B)  Zero-defects program 
C)  Quality at the source approach 
D)  The Deming approach 
E)  The kaizen method

Question 13

Most organizations maintain _____ to accommodate unexpected changes in demand and supply and allow for variations in delivery time.

Accepted Answer

A)  safety stocks 
B)  just-in-time inventories 
C)  economic order quantities 
D)  ISO standards 
E)  lean manufacturing processes 
A)  safety stocks 
B)  just-in-time inventories 
C)  economic order quantities 
D)  ISO standards 
E)  lean manufacturing processes

Question 14

Harry is a senior operations manager in Pine and Acorn Toys.His team regularly conducts random quality checks of unsold finished wooden toys that Pine and Acorn manufactures.Through this method,his team predicts the quality of a batch of toys before releasing them to the sales department.Which of the following methods of quality control is Harry's team implementing?

Accepted Answer

A)  Kanban system analysis 
B)  Just-in-time analysis 
C)  Acceptance sampling 
D)  Census check 
E)  ABC analysis 
A)  Kanban system analysis 
B)  Just-in-time analysis 
C)  Acceptance sampling 
D)  Census check 
E)  ABC analysis

Question 15

Which of the following statements signify a demand pull system?

Accepted Answer

A)  Inventory control based on the requirements of the successive stages in production 
B)  Increasing the costs of the manufactured items when the demand for the product is low 
C)  Market analysis using software to determine the demand for the product in the market 
D)  Quality control using demand sheets based on employee feedback 
E)  Monitoring quality while the product or service is being distributed to customers 
A)  Inventory control based on the requirements of the successive stages in production 
B)  Increasing the costs of the manufactured items when the demand for the product is low 
C)  Market analysis using software to determine the demand for the product in the market 
D)  Quality control using demand sheets based on employee feedback 
E)  Monitoring quality while the product or service is being distributed to customers

Question 16

Discuss total quality management (TQM)and outline different quality improvement approaches that have relevance to TQM.

Accepted Answer

TQM is a management philosophy that emph

Question 17

The material requirements planning (MRP)system differs from the just-in-time (JIT)inventory control system in that MRP generally produces to actual demands rather than to forecasts.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following statements is true about the kaizen philosophy?

Accepted Answer

A)  It states that the needed amount of each component of a product is figured on the basis of the amount of the final product to be produced. 
B)  It emphasizes conformance to requirements and zero defects. 
C)  It emphasizes redesigning of an organization's processes to better serve its customers. 
D)  It emphasizes comprehensive controls, increasing cost-cutting, and annual objective reviews. 
E)  It focuses on improvement through incremental refining of existing processes and extensive employee participation. 
A)  It states that the needed amount of each component of a product is figured on the basis of the amount of the final product to be produced. 
B)  It emphasizes conformance to requirements and zero defects. 
C)  It emphasizes redesigning of an organization's processes to better serve its customers. 
D)  It emphasizes comprehensive controls, increasing cost-cutting, and annual objective reviews. 
E)  It focuses on improvement through incremental refining of existing processes and extensive employee participation.

Question 19

Accuracy in inventory tracking has greatly improved with the use of _____.

Accepted Answer

A)  X-charts 
B)  R-charts 
C)  just-in-time inventory control 
D)  six sigma techniques 
E)  bar coding 
A)  X-charts 
B)  R-charts 
C)  just-in-time inventory control 
D)  six sigma techniques 
E)  bar coding

Question 20

Which of the following methods for implementing total quality management (TQM)emphasizes on statistical quality control through employee empowerment?

Accepted Answer

A)  The Deming method 
B)  The Crosby method 
C)  The six sigma method 
D)  The ABC classification method 
E)  The lean manufacturing method 
A)  The Deming method 
B)  The Crosby method 
C)  The six sigma method 
D)  The ABC classification method 
E)  The lean manufacturing method

Traditional organizations usually treat suppliers as partners.

Sampling control is a method of predicting the quality of a batch or a large group of products from an inspection of a sample or group of samples taken from the batch.

Kaizen,quality at the source,lean manufacturing,and six sigma are mutually exclusive quality improvement approaches.

Which of the following refers to a set of quality standards created in 1987 by the International Organization for Standardization,in Geneva,Switzerland?

The optimal size of the safety stock is determined by the relative costs of a stock-out of the item versus the costs of carrying the additional inventory.

The economic order quantity (EOQ)is determined by the point at which carrying costs goes higher than production costs.

Which of the following statements best describes the underlying philosophy of Deming's work in the area of quality assurance?

Which of the following methods for implementing total quality management (TQM)emphasizes on the reformulation of attitudes,comprehensive controls,and annual objective reviews?

Just-in-time inventory control systems are also referred to as _____ systems.

The objective of _____ is to heighten awareness of quality by making everyone aware of his or her potential impact on quality.

_____ is a method of predicting the quality of a batch or a large group of products from random checks of finished products.

Which of the following refers to the search for and implementation of radical change in business processes to achieve breakthrough results in costs,speed,productivity,and service?

Most organizations maintain _____ to accommodate unexpected changes in demand and supply and allow for variations in delivery time.

Which of the following statements signify a demand pull system?

Discuss total quality management (TQM)and outline different quality improvement approaches that have relevance to TQM.

The material requirements planning (MRP)system differs from the just-in-time (JIT)inventory control system in that MRP generally produces to actual demands rather than to forecasts.

Which of the following statements is true about the kaizen philosophy?

Accuracy in inventory tracking has greatly improved with the use of _____.

Which of the following methods for implementing total quality management (TQM)emphasizes on statistical quality control through employee empowerment?

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Filters

Exam 20: Operations Control

Traditional organizations usually treat suppliers as partners.

Sampling control is a method of predicting the quality of a batch or a large group of products from an inspection of a sample or group of samples taken from the batch.

Kaizen,quality at the source,lean manufacturing,and six sigma are mutually exclusive quality improvement approaches.

Which of the following refers to a set of quality standards created in 1987 by the International Organization for Standardization,in Geneva,Switzerland?

The optimal size of the safety stock is determined by the relative costs of a stock-out of the item versus the costs of carrying the additional inventory.

The economic order quantity (EOQ)is determined by the point at which carrying costs goes higher than production costs.

Which of the following statements best describes the underlying philosophy of Deming's work in the area of quality assurance?

Which of the following methods for implementing total quality management (TQM)emphasizes on the reformulation of attitudes,comprehensive controls,and annual objective reviews?

Just-in-time inventory control systems are also referred to as _____ systems.

The objective of _____ is to heighten awareness of quality by making everyone aware of his or her potential impact on quality.

_____ is a method of predicting the quality of a batch or a large group of products from random checks of finished products.

Which of the following refers to the search for and implementation of radical change in business processes to achieve breakthrough results in costs,speed,productivity,and service?

Most organizations maintain _____ to accommodate unexpected changes in demand and supply and allow for variations in delivery time.

Which of the following statements signify a demand pull system?

Discuss total quality management (TQM)and outline different quality improvement approaches that have relevance to TQM.

The material requirements planning (MRP)system differs from the just-in-time (JIT)inventory control system in that MRP generally produces to actual demands rather than to forecasts.

Which of the following statements is true about the kaizen philosophy?

Accuracy in inventory tracking has greatly improved with the use of _____.

Which of the following methods for implementing total quality management (TQM)emphasizes on statistical quality control through employee empowerment?

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Filters